Music Hall Cancels Check

[slotguy]

Hi Everyone

First let me say I am not bashing Music Hall in anway. But need some help
On January 31, 2007 i won the cashsplash and requested a cashout of 10 grands. Since I use my debit card they said change the withdrawal to a check- which I did. I kept checking and it said my check was processed.
Today February 9, 2007 I get an email saying the banking institution cancelled
my check.

I have sent a bitch to casinomeister but realize he is very busy.

In reading some people have gotten a ACH directly to their bank account.
Does anyone know of a number for Music Hall Casino. If i can resolve
this issue without bothering Bryan I will try.

Also at that time of my request to withdraw - i have never received any communication that I cant use check withdraw. Infact I was told in a Chat session that I needed to change it to that type of withdrawal

Any help would be appreciated. But I am not going to loose 10 grand - Western Union works for me - why cant they do that

Thanks for anyone who is listening

[Cynthia777]

Prior to Citadel no longer taking U.S. transactions, I received a check as payment method, which was a Citadel check. I am led to believe that the check may have been cancelled in your case because of this (if your withdrawal was made AFTER the announcement Citadel is no longer available).

As far as ACH, which is what I would have initially preferred, I do not believe that Music Hall (probably all in the Casino Action group) offers this as a method of withdrawal. In fact I had communicated to the casino and casino manager that this would be a good suggestion to add ACH, which they responded they would keep in mind and possibly look into adding ACH. But I don't think this option has been added as of yet or may still be in the works.

You may want to contact Trish (casino manager for Casino Action Group) who is listed in the Casino Contact section of this site. She is attentive to your concerns and responds promptly.

[slotguy]

thank you for the help Cynthia and jas.

I did try the online chat and was told by Yuji to email support.

I did take your suggestion also and sent email thru the casinomeisters site

I put in a bitch to casinomeister but if i dont have to bother him i would
like to try to resolve it. But I fear its gonna take some clout like casinomeister to get it fixed.

Do you realize all the shopping i am missing without that 10 grand

[slotguy]

To all of you in the forum, thank you for your suggesstions and support sofar. I have emailed Bryan- sent an PM to Trish at Music Hall and also emailed them. I guess it simply boils down I need to be patient and give Music Hall time to respond or have Bryan do his magic.

In either case - have gone thru 1 pack of smokes already. But havent opened up the Bourbon bottle yet- will save that for when i really get impatient. But again its nice that everyone is taking the time to respond to me and kind enough to offer suggestions. That damn 10 grand is burning a hole in my pocket already. But good news although its sitting in my account to play. I AINT TOUCHING IT

Restraint is really xxxxing hard

[vinylweatherman]

To all of you in the forum, thank you for your suggesstions and support sofar. I have emailed Bryan- sent an PM to Trish at Music Hall and also emailed them. I guess it simply boils down I need to be patient and give Music Hall time to respond or have Bryan do his magic.

In either case - have gone thru 1 pack of smokes already. But havent opened up the Bourbon bottle yet- will save that for when i really get impatient. But again its nice that everyone is taking the time to respond to me and kind enough to offer suggestions. That damn 10 grand is burning a hole in my pocket already. But good news although its sitting in my account to play. I AINT TOUCHING IT

Restraint is really xxxxing hard

Uninstall it, it'll take three hours to reinstall, by which time you might lose the urge

When they have a solution, withdraw through the Flash casino.

[Cynthia777]

Slotguy- did you ever get this resolved?

[TxMyTx]

I also am waiting for funds from Music Hall. I cashed out 1,000 on Feb. 4th and have been given the same story from CS. Now they say they are waiting for confirmation of cancellation of the check from the bank. Records at my bank are not indicating they ever received the check to deny!

It has been a whirlwind of excuses since late this past week and I say they've had long enough but am trying to remain patient. If it were 10 grand, I probably would have stroked out by now

I will advise if and when my payment is received back to my bank.

[Casino Action]

Hi All,

As everyone is aware, due to the current legislation within the USA, we are having great difficulty paying our United States players their balance of account. This is an unfortunate situation, which we do not have any control over.

I would firstly like to reiterate to all players that the balance within your casino account is safe. The balance will remain there for you until we can find a method of payment that is viable for you.

Unfortunately, at present, Checks and ACH are also not an option. However, we are continually trying to find new avenues to make payments back to our US players.

I understand how frustrating and how much of an inconvenience this is causing you, but please understand that it is not Casino Action making these changes to payment options but the financial institutions themselves.

As soon as we have another option in place then we be sure to let you all know.

Once again apologies for the inconvenience that this is causing and we will be in touch soon.

Thank you.

Casino Action.

[dirk_dangerous]

Hi All,

As everyone is aware, due to the current legislation within the USA, we are having great difficulty paying our United States players their balance of account. This is an unfortunate situation, which we do not have any control over.

I'm sorry, but to say that you "do not have any control over" the payment problem doesn't fly. Frankly, I think you are just making excuses so your outfit doesn't have to work on solving this problem.

You should at least offer some details as to why you simply can't pay U.S. players with a check? It really doesn't make any sense.

These actions by your group are disappointing.

[eduun]

I'm sorry, but to say that you "do not have any control over" the payment problem doesn't fly. Frankly, I think you are just making excuses so your outfit doesn't have to work on solving this problem.

You should at least offer some details as to why you simply can't pay U.S. players with a check? It really doesn't make any sense.

These actions by your group are disappointing.

Hi All,

As everyone is aware, due to the current legislation within the USA, we are having great difficulty paying our United States players their balance of account. This is an unfortunate situation, which we do not have any control over.

I would firstly like to reiterate to all players that the balance within your casino account is safe. The balance will remain there for you until we can find a method of payment that is viable for you.

Unfortunately, at present, Checks and ACH are also not an option. However, we are continually trying to find new avenues to make payments back to our US players.

I understand how frustrating and how much of an inconvenience this is causing you, but please understand that it is not Casino Action making these changes to payment options but the financial institutions themselves.

As soon as we have another option in place then we be sure to let you all know.

Once again apologies for the inconvenience that this is causing and we will be in touch soon.

Thank you.

Casino Action.

I have opened an ecocard account and your casinos have paid me thru this method, but you are still holding some 640.00 in goldenreef since they had issued the payout in checks. I am also getting the "we have to wait for the checks in the mail-stop payment issue before I can be paid? how long does this take? these cashouts were for 1050.00 on the 1st for february?