Entropay and Bet365 stole $4750

[aodat2]

As I said on my previous post, I had problems with Party Poker.

Now after Party Poker told Entropay about the multiple accounts, Entropay decided to actually close my account with them because they were not comfortable with the situation.

Previously, I have also used Entropay to fund my Bet365 account. I have funded it with $1000 and now I'm withdrawing $5750. After a few days of waiting, I got an email from Bet365 saying that my account was suspended with them because Entropay closed my account and that the decision to suspend my account was FINAL.

What did I do wrong with Bet365? Why did they take my winnings? The decision to close my Entropay account was not even mine to begin with. I didn't even do anything wrong with Entropay. I even went to the point where I sent them ALL information regarding my Credit Card and even sent them a picture ID and etc.

Now Bet365 is still saying that they do not want to pay me for the winnings on my account solely because Entropay has closed my account.

If anyone ever use Entropay and has ever come across such a situation, can you please help or advice on what I should do next? Thank you very much!

[SKUNX]

I am surprised that BET365 would do that , I have had several cashouts from them and you might say I am ahead a couple of thousands and even then NOT one issue .

But there are NO grounds to close your account just because you had an issue with a payment processor!

I never got shut down anywere when I had problems with Neteller , keep fighting if all is like you say then they owe you $5750 PERIOD!

[aodat2]

Well... that's the exact story. I don't know how to go on fighting already as they keep telling me that the decision is final and that my account will be suspended indefinitely.

Do you think I should PAB? Would anyone be able to help? Bet365 is a very reputable group and I do believe that they are not such BIG crooks!

My problem with the payment processor is not their problem. Why steal my money? Why suspend my account? What did I do wrong? All I did was win a few thousand bucks with them and now they are not willing to pay me.

Seriously, $4750 is a very HUGE amount of money for me. If anyone knows some way of getting help, I would definitely appericiate it a lot.

Thank you very much for your comment.

[jerrylee]

aodat2 can you put the entropay issue behind you and offer bet365 that you will register a neteller account with them, asking them to reopen your account?

[aodat2]

Thanks a lot jerrylee,

I would definitely love to register a Neteller account if it's possible for me to do so but unfortunately, Neteller is not available in Malaysia. I've checked it many times.

By the way, I could not even move the account or do anything with it even if I wanted to. My account is now suspended. They have already said that they will not reopen the account. Why? I don't know!

I really need help! Can someone with experience please help?

[vinylweatherman]

Write to Party Poker (copy to Entropay & Bet365) threatening to sue for damages as their unexplained action has cost you winnings at Bet365 who are treating you adversely for the actions of Party Poker and Entropay.
The more solicitor like the letter, the better. If you can get a solicitor to draft it better still.
The aim is not to need to take them to court, but to call their bluff as court action will open their actions to scrutiny. If their grounds are flimsy, damages would be payable due to the "defamation" aspect with Bet365.
This tactic works more often than you might think, but you must appear as though you fully intend to follow through.

Casinos pull these stunts because they think themselves outside the court system, and most complainants will not go this far. Party Poker is listed on the London stock market, and would certainly be worried if you proposed action in an English court, and they may feel $5500 is enough to prompt you to follow through.

If their bluff is called, you should get an out of court offer made that should result in a proper explanation and payment of all monies due. They probably won't reopen the accounts, but you will have been paid, and can put it behind you.

[jerrylee]

The more solicitor like the letter, the better. If you can get a solicitor to draft it better still.

Interesting approach. What does a solicitor style letter look like?

[vinylweatherman]

Interesting approach. What does a solicitor style letter look like?

It will be properly constructed, and use a few legal terms. It won't be over complicated and will be right to the point. It will be on decent quality notepaper, computer printed but signed by hand. The letter will probably have a company header with contact details.
There are many legal websites that give consumer advice. Some will have draft copies of the common legal letters, just fill in the gaps. I used such a site to try to claim for an endowment shortfall, which constructed a template formal letter of complaint to which I added my own specific details.

While it would be best to get a solicitor to draft it, a preliminary letter could look like it came from a "legal advisor" as a prelude to instructing a solicitor. You could write this yourself, but do NOT claim to be a solicitor as this would be against the rules of misrepresentation. If Party THINK that you MAY be a solicitor, this will be enough.

[aodat2]

Write to Party Poker (copy to Entropay & Bet365) threatening to sue for damages as their unexplained action has cost you winnings at Bet365 who are treating you adversely for the actions of Party Poker and Entropay.
The more solicitor like the letter, the better. If you can get a solicitor to draft it better still.
The aim is not to need to take them to court, but to call their bluff as court action will open their actions to scrutiny. If their grounds are flimsy, damages would be payable due to the "defamation" aspect with Bet365.
This tactic works more often than you might think, but you must appear as though you fully intend to follow through.

Casinos pull these stunts because they think themselves outside the court system, and most complainants will not go this far. Party Poker is listed on the London stock market, and would certainly be worried if you proposed action in an English court, and they may feel $5500 is enough to prompt you to follow through.

If their bluff is called, you should get an out of court offer made that should result in a proper explanation and payment of all monies due. They probably won't reopen the accounts, but you will have been paid, and can put it behind you.

That would be my ABSOLUTE last solution to the problem.

Will never do such a thing until there's totally and absolutely no way out!

I have just gotten off the phone with Bet365 again and now they're telling me that Entropay was the ones who actually adviced them to close my account. There's nothing more they could do and I'd have to take it up with Entropay regarding this issue.

Entropay asking them to close my account???? What has Entropay got to do with Bet365 other than just a Payment Provider?

[silcnlayc]

Now after Party Poker told Entropay about the multiple accounts,

This would be a breach of T&C's with Party Poker. Do you have multiple accounts with Entropay? Did you fund your multiple accounts at Party Poker with Entropay?

You are not being very clear on why PP would choose to notify other vendors on your accounting unless they feel something just doesn't feel right especially when they have nothing to gain (vs your withdrawal from Bet365). Feels as if the story is only half told?

Entropay was the ones who actually adviced them to close my account

Did they find more than 1 account in your name for funding?