GoldenCasino.com owes me $14k. No response to emails...

**zach.vincent** · 5th December 2006, 08:36 PM

I played at onlinecasino.com (late septt, early oct) beore the US law was passed, got the signup bonus and ran it up to $3000 or so playing VP. I completed the rollover requirements. I cashed out, they of course wanted bank statements and utility bills and ID and stuff, which I didn't send in right away.

After they stopped offering games to US players, they moved my account to goldencasino.com in mid-november and sent me login information.

I logged in with no problems and saw my full balance there. I started playing Let it ride, and hit a big win getting my balance to around $15k. I cashed out 14k and lost the rest chasing another big win.

They sent me an email right after the withdrawal request asking for ID, utility bill and bank statment (this was Nov 21st). I responded 15 minutes later with scanned JPEGs of the documents they wanted and attachd them to the email (email sent back to admin@goldencasino.com).

Nov 30th, I still has not heard anything from them, nor did I see any deposits from them into my Neteller. So I emailed them again and asked what was going on and why it was taking so long.

No response.

Yesterday I sent them ANOTHER email to both admin@goldencasino.com (their support email) and to support@goldencasino.com (their tech support email), with my documents attached again and still have not heard anything back.

What should I do? Do they have a rep on here? Is this normal behavior for them?

Zach

**TurkishBoy** · 5th December 2006, 09:36 PM

Originally Posted by zach.vincent

I played at onlinecasino.com (late septt, early oct) beore the US law was passed, got the signup bonus and ran it up to $3000 or so playing VP. I completed the rollover requirements. I cashed out, they of course wanted bank statements and utility bills and ID and stuff, which I didn't send in right away.

After they stopped offering games to US players, they moved my account to goldencasino.com in mid-november and sent me login information.

I logged in with no problems and saw my full balance there. I started playing Let it ride, and hit a big win getting my balance to around $15k. I cashed out 14k and lost the rest chasing another big win.

They sent me an email right after the withdrawal request asking for ID, utility bill and bank statment (this was Nov 21st). I responded 15 minutes later with scanned JPEGs of the documents they wanted and attachd them to the email (email sent back to admin@goldencasino.com).

Nov 30th, I still has not heard anything from them, nor did I see any deposits from them into my Neteller. So I emailed them again and asked what was going on and why it was taking so long.

No response.

Yesterday I sent them ANOTHER email to both admin@goldencasino.com (their support email) and to support@goldencasino.com (their tech support email), with my documents attached again and still have not heard anything back.

What should I do? Do they have a rep on here? Is this normal behavior for them?

Zach

hi i had same problem with goldenpalace i opened account in goldenpalace.com than they re moved me to goldencasino..but finally i got my funds from them you can call customer phone which is 1 800 980 7818 keep call..godd luck man

**zach.vincent** · 8th December 2006, 08:27 PM

Well I got a response when I emailed security@goldencasino.com so looks like anyone looking to get ahold of them by email should use that email address instead of admin@goldencasino.com

I'm working out some details with my documents and I'll post again when I get an update from them.

**blackjackguide** · 15th December 2006, 11:33 PM

You should be ok from this group, they are very reputable, if you have any problems PM me and I maybe can help you out.

**worldly** · 16th December 2006, 01:37 AM

so do emails from support@goldencasino.com or admin@goldencasino.com even work as I never get any responses and have heard others having the same problem.

**sonneti2** · 16th December 2006, 02:40 AM

I have a pending cash out from 7 days ago, i've yet to recieve even a confirmation email.. I tried emailing them a couple of times but havent had a reply yet.

**MCR11** · 16th December 2006, 09:33 PM

i also have never gotten a response from these guys by e-mail

**sonneti2** · 18th December 2006, 09:05 PM

10ish days now and still no email, no money, nothing at all.

I had sent an email to their support address before I created an account at goldencasino and had a reply within a couple of hours.. so obviously the new emails are being ignored.

Is there anyway I can phone this casino from the UK?

**zach.vincent** · 18th December 2006, 11:59 PM

Paid 8k today of the 14k (their max weekly cashout).

They required me to send in an old copy of my bank statement and utility from before i moved, and had me deposit with neteller ($20) in order to link a neteller account to my GC account (as much as I wanted an 8k overseas check otherwise

)

going fine so far