Vegas Joker and Vegas Country not paying!!

[RedKaos]

1- The 8th of November I've requested a cashout at Vegas Joker for 300,20€.
After one week my withdrawal was still in work in progress, I contact the CS asking them why my cashout is still not under processed status.

answer of the casino (15/11):We write in regards to your pending withdrawal in our Casino.

Could you please fax us the following:

- a copy of a utility bill as proof of address

- a copy of a signed ID document


We would also like to inform you that it is surely not our intention to
either delay the payments or cause inconveniences. It is not for lack of
trust in our clients, but out of an administrative necessity that we
need to ask for these documents.

We appreciate your cooperation in this matter.

We hope we have made this procedure clear to you and we assure you we
will do everything we can to send your winnings as soon as possible.

Thank you in advance for your patience and understanding.

Best Regards,


Luciano

Vegas Joker Casino

Ok no problem I sent them all the documents they requested but after a few hours I receive this e-mail:

Dear David,

Thank you for your e-mail.

We write to inform you that your cashin is at the moment under
investigation, it will remain on hold until the relevant department will
process it.

Please note that you will be notified in regards of any update.

Should you require any further assistance, please do not hesitate to
contact our Support Team at any time.

Kind Regards,


Luisa

WTF?!? the 20th of November they send me an another e-mail informs me that my account was still under investigation....
What a suprise when I realize that they locked my account without any explanation the 25th....

2- Due to a glitch with Neteller Eprocashier credited my Vegas Country account of 100€ the 8th of November.
I've requested immediately a withdrawal of this amount back to my Neteller account.
It was the 8th and still no money received back.
Same types of e-mail received (blah blah account under investigation blah blah)
My account at Vegas Country have been locked the 25th....



So what thehell is going on at these 2 casinos? I've kept all the e-mails send and received from the CS, made a print screen of my cashcheck statement at Vegas Joker.
Sorry for the bad english, I'm french ;o)

David,

[VegasVIP Lounge]

Dear David

Please private message me your account details and I will look into your case. Once you pass on your details, I should be able to get back to you with some information by tommorrow.

Kind Regards

[terrellk11]

I'm having the exact same problem at Vegas Country as well as at two other Vegas Affiliate Casinos.

I opened an account at Vegas Country on November 7 and made a deposit of $120. I neither requested nor was credited with a bonus because I didn't want to have to worry about wage requirements or restricted games. I decided to try playing a couple of slot machines and got lucky hitting the bonus round to run my balance up to $480. I decided not to press my luck too far and requested a cashout.

Since I had done so well at that site, I opened accounts at two other Vegas Affiliate casinos and, like at Vegas Country, I neither requested nor was credited with a deposit bonus. Once again I played slot machines and was lucky enough to hit moderate sized wins at both, running my balance from $120 to $270 at Grand Hotel and from $120 to $260 at Colosseum. I requested cashouts at both sites.

On Friday, November 17, I checked my Neteller account and realized that none of the withdrawals had been processed. I called the Customer Service at Vegas Country and was told that my accounts were "under investigation" and that they could not give me any further information at that time. I was also told that I would be contacted the following Monday, but I still have not been contacted. I have tried to get further information by by email on more than one occasion since that time but no such information has been provided.

I was just now getting ready to try calling their customer service again and decided to open my accounts to see if their was any update on the status of my withdrawals before calling. All three have been locked with no explanation as to why they were locked or why my funds have not been credited to my Neteller account.

[rabiddog]

After reading these last 2 post, I figured I might as well add my problems to the list. Not to highjack the thread, but to help bring attention to what might be a problem.

I too have a problem with the Vegas Affiliates group. On November 8th I made a cashout at Old Samurai. Nothing huge. I originally had deposited $100, also I dont remember doing the bonus here as I hate being tied to a specific wager requirement. I played some blackjack and slots. Its been weeks so I cant remember but I think I even played some bacarrat. Anyhow I ended up winning some. I then cashed out a total of $275, like I said nothing huge but a profit none the less. Anyhow the cashout was on the 8th of Nov.

After a little over a week I emailed them to inquire about my withdrawal and was told it was being processed. Few days later I checked again and nothing had changed so I email them again. They tell me its under investigation but will not tell me what for. I check back again in a few days and they ask for verification documents, which I send in. Just before Thanksgiving I check with them again and they tell me there has been no change and that if there is a change they will let me know.

After reading these 2 post in this thread I check my account and its locked, I cant even log in. Whats up with that? Not only will they not process my cashout, but now they lock me out of my account and apparently are keeping my deposit plus the small winnings I had. Plus they wont tell me why. I did nothing wrong, but play their games. Well maybe I did, I made a deposit into their casino, wrong on my part?

I did cashout the same day I deposited, maybe they dont like that. But speed of cashouts is a huge determining factor on if I return and play at a casino. 3 weeks for a cashout and then not only getting locked out of my account but most of all not receiving my cashout is a little on the rediculus side.

I have 2 other accounts in this group that I havent even attempted a cashout at yet. My money has been sitting in them for a couple weeks. Im afraid to attempt a cashout for fear of them keeping that money also.

Is this Normal for this group?

[kraziekk]

I got my account locked at Grand Hotel Casino too, after requesting a withdrawal, without any apparent reason... e-mailed customer support, but still no reply from them...

Could it be that Vegas Affiliates are ceasing operations without any previous announcement? I am getting kinda worried about my money....

[kavaman]

No pun intended, but it makes me wonder why all the complaint makers have a low number of posts 1-20 on the board.

-kavaman

[RedKaos]

Originally Posted by kavaman

No pun intended, but it makes me wonder why all the complaint makers have a low number of posts 1-20 on the board.

-kavaman

and I understand why you have 200 posts...

[rabiddog]

Originally Posted by kavaman

No pun intended, but it makes me wonder why all the complaint makers have a low number of posts 1-20 on the board.

-kavaman

None taken. Ive lurked here for close to a year. Even had an account and posted a few times. But it has been awhile and I couldnt find my account information. So I just made a new account that was consistant with other message board accounts. That way I wont forget my info anymore. Im old, things come and go quickly

By the way, is there a post requirment before you can make a complaint against a casino that doesn't want to pay? I mean, that kinda goes in the same thinking as "well you haven't not been paid by enough casino's to make a complaint" doesn't it?

[terrellk11]

Originally Posted by kavaman

No pun intended, but it makes me wonder why all the complaint makers have a low number of posts 1-20 on the board.

-kavaman

I've been gambling and playing poker online for close to five years, during which time I've made hundreds of posts at 2+2 and B2B Heaven's forums (forii?). I haven't had to post about casino complaints here because in five years I haven't had much reason to complain. I understand that some casinos are more reputable than others and I understand that some casinos pay a little slower than others. But in five years I've never had a casino shut down my account and refuse to pay me my funds.

[vinylweatherman]

This lot have had many complaints of late. They had a major fraud investigation a while back, but I simply cannot see the logic in locking accounts of players who have not claimed a bonus. One argument for not claiming bonuses is that it makes certain there will be no trouble with meeting bonus terms, or tripping up on exclusions. These complaints are from players who did not claim bonuses, played on slots, and cashed out as soon as they were ahead, even if this was quickly after depositing.

The casino then holds the cashin, uses a delaying tactic (does nothing until the player asks, and then claims to be waiting for documents [did they actually ASK for these, or just wait a week till the player complained]).
I see that two complainants joined and complained this month, but one joined earlier. While this may indicate possible fraud, it is up to the casino to prove it, and justify their position.
I have already uninstalled all three of the accounts I had due to this continuing barrage of issues that appear to take forever to come to a conclusion. If they are running a big fraud investigation, I don't want to end up getting snagged up in it.