Vegas Joker and Vegas Country not paying!!

**rabiddog** · 28th November 2006, 06:20 AM

Well as I said in my post above, I dont remember taking a bonus here. Most of the microgaming casino's I have done, I left off the bonus. And if you had to actually claim the bonus, then I def left it off. Its been 3 weeks since I did my casino so I cant actually say 100% for sure that I didnt do a bonus. Not without being able to look at my account. But my spreadsheet doesnt show that I did the bonus.

As far as signing up today, I explained that also. I had an account, but mostly just lurk to check out casino's before I sign up at them. I also use CM's links for signing up as well as other sites. But my original account must have been associated with a yahoo address I no longer use, probably because of spam. So I wasnt able to find my information. I tried a couple different log ins that I thought might be it, but none of them worked. So the simplest solution was to just make a new account with my current email address. In doing this I also made sure the account was consistant with other accounts I have on other boards. This way it will make it easier to remember.

I think them using investigation and fraudulant activity or whatever phrase they used is just their way of justifying locking the accounts. They never even emailed me about my account being locked. And only answered a couple of my emails. Not good business, in fact its rather shady business. It leaves me in a situation where, I have 2 other casino's in this group that I have not cashed out at and now am afraid to attempt a cashout because of this.

**rabiddog** · 28th November 2006, 08:13 AM

Well I cant figure out how to edit a post, so I'll do it here. I was looking through my emails and sent emails. It wasnt Old Samurai that asked me for documents, my mistake there. They just said my account was under investigation and if anything changed they would let me know. I replied and asked if there was anything I could do to help resolve the situation, and they basically just said the same thing. Then when I checked my account on Monday was when I found it was locked.

**kavaman** · 28th November 2006, 06:20 PM

to Redkaos. For some reason this account shows that you have 5 posts, but im sure your right because otherwise you wouldn't have 35 rep points. And to others: like i previously said no pun intended

..

Ok. Maybe these folks really have problems because they have risen the playtrough requirements to 20xd+b and basically slots are only that are allowed on their signup bonuses. And usually those "audits", dont mean anything good for the players. Actually i dont remember an MG casino group doing audits that were not having cashflow problems.
Maybe they should audit the money going in too, besides the money going out........

-kavaman

**RedKaos** · 28th November 2006, 07:23 PM

Vegas Joker CS have sent me an hilarious e-mail yesterday.

Dear David,

Thank you for your recent communication.

Please note that following the investigation, all your purchases have
been refunded.

We apologise for any inconvenience caused.

Please feel free to contact our Help Desk should you require
further assistance.

Best Regards,

Alexis

Vegas Joker Casino

I've never received anything from them since the 8th and my account remains locked. Great CS

**kavaman** · 29th November 2006, 03:43 PM

Yep. Seems like this group of MG casinos is going downhill very fast. I dont think you would be too happy if your deposit was refunded...

-kavaman

**VegasVIP Lounge** · 29th November 2006, 03:53 PM

Dear All,

I would like to apologise for my delays in getting back to all the persons who have contributed to and been affected by the issues raised in this thread.

I am still awaiting information from the casino group regarding the complaints detailed above. I hope to bring you some information very soon. Again, I thank you all for your patience and understanding.

**terrellk11** · 29th November 2006, 11:07 PM

This has now escalated from a problem to outright fraudulent behavior on the part of the casino. As detailed above in my earlier post, I had withdrawals pending at three Vegas Affiliate casinos totalling $1010, consisting of $360 in deposits plus $650 in profits that were won at slot machines.

After three weeks of having my complaints and emails completely ignored and being given no explanation as to why my funds were being withheld, I have just learned that my initial $360 in deposits has been refunded to my Neteller account and the $650 in profits have been withheld.

This is completely unacceptable!!! Vegas Affiliates has essentially decided to withhold all of the winnings I made at their casinos without providing any explanation as to why they feel they are entitled to withhold those funds. I've been playing online at various poker sites and casinos for more nearly five years and while I've had to deal with sites that have changed their T&C or that have been VERRRRYYYY slow in paying, I've never had a casino refuse to pay me the funds I was owed.

**rabiddog** · 29th November 2006, 11:32 PM

Same thing just happened to me. Old Samurai I guess gave me back my $100 deposit and kept the $175 winnings I made. I have 2 other accounts with this group and have a total of $924 combined, $220 of that is deposit. I havent tried to cashout at those yet. But I would venture to guess they will probably do the same and just return my deposit and keep the $704 I made. Im pretty sure I never took the bonuses at any of these casinos in the Vegas Affiliate group, just played some slots, blackjack and bacarrat.

**sorry4me** · 30th November 2006, 01:23 AM

I've been waiting on a withdrawal from Coliseum Casino since November 8th. I logged on several days ago to see what was taking so long and I got a message that my account was locked. This is the first casino in the vegas affiliate casino group that I have ever played at and like another poster, I did not recieve a sign-up bonus. I've emailed them but they have not replied to my request for an explination. They only owe me $377 so I'm not sure why they would have a problem paying me! As for locking my account, I have no clue why they would do this! It seems like they could at least send me an email explaining what they are doing. Perhaps, they are having financial issues?

Lately, I've been a little down about all the casinos that have turned their back on their US customers. I felt lucky that I could still play at microgaming (thankfully I'm not in one of the 11 banned states). It really sucks that I can't get paid for some casual casino play and that a group that still allows some US play can't be trusted with my money.

**cyprean** · 30th November 2006, 11:58 AM

Thanks for your posts guys. This thread made me look at my account at Old Samurai Casino as someone had problems there concerning a cash out.

It seems that my account has also been locked, and I have never received my cash out! I thought I could just cash out & forget as the WD was just under 200 euros.

A note to everyone: check your accounts if you have played and cashed out recently. My original cash out was requested on 12th November. On November 15th I sent them an e-mail and asked why I havent received my cash out. TI guess I forgot to come up with the issue as they never even cared to reply me. I am not very impressed with their service so far, and suggest to proceed with caution with these guys until the current issues are resolved.