Geisha Lounge and Answering Emails

[Wagerjunction]

Belgamo - It took me a little while to come back to you but i promise you i was a lot quicker dealing with the issue .

We seem to be having intermittent issues with the Spam filter product that we are using and our techies have been working on this issue to resolve it . If it has not been resolved yet it will be by the end of today . I am in early so will update you once the rest of the crew get in

Regards
Greg

[Wagerjunction]

Belgamo - It took me a little while to come back to you but i promise you i was a lot quicker dealing with the issue .

We seem to be having intermittent issues with the Spam filter product that we are using and our techies have been working on this issue to resolve it . If it has not been resolved yet it will be by the end of today . I am in early so will update you once the rest of the crew get in

Regards
Greg

[ArchAngel]

Originally Posted by GrandAcesGeisha

Hi Belgamo

There should be an autoresponse but i have just tested it and have not received anything . We have installed a new customer response system - It is called Talisma and is apparently state of the art.

I will come back to you with feedback ASAP re this

Regards
Greg

Greg, with all due respect, I can't believe an outfit such as yours would actually pay good money, to use such a crap system as talisma.

We used to use it at my office, and it was a load of shite. Half the time didn't work, the other half backed up for 4-5 days at a time, so you would get like 20 mails a day, and then 2000 at a shot and have to deal with backdated issues which half the time were more than likely resolved telelphonically.

Seriously representing the casinos that you do, why in heaven or hell would you actually chose to use Talisma. Hope that was not your decision but some bonehead at your company.

Wishing you all the best with it.

Gabriel

[vinylweatherman]

Originally Posted by ArchAngel

Greg, with all due respect, I can't believe an outfit such as yours would actually pay good money, to use such a crap system as talisma.

We used to use it at my office, and it was a load of shite. Half the time didn't work, the other half backed up for 4-5 days at a time, so you would get like 20 mails a day, and then 2000 at a shot and have to deal with backdated issues which half the time were more than likely resolved telelphonically.

Seriously representing the casinos that you do, why in heaven or hell would you actually chose to use Talisma. Hope that was not your decision but some bonehead at your company.

Wishing you all the best with it.

Gabriel

This seems to mirror my experience. I had no reply to E-mails to King Solomons (same group), which also uses Talisma. Eventually I found a UK number and phoned in. CS told me they had just introduced a new system (they had "updated the computers"), and e-mails had just backed up and they were working through a big backlog. I also tried the live chat under Talisma. The first thing it did was to tell me that I should use Internet Explorer because it won't work otherwise (crap! - many people now use other browsers). Crap also, I WAS using Internet Explorer. I forced it to launch, and it worked OK. At the end it gave the option to have a transcript of the session e-mailed to me, I thought I would test it, and sure enough, it didn't work.
I wonder if the Talisma salesman got one over on the casino! A rep is hardly likely to say their product is crap are they! (Gerald Ratner excluded )

I have not tried e-mailing again, but it would be worth seeing if they have managed to get Talisma working better.

[Tester]

The previous one was "liveperson".
liveperson is a great chat software. eay to use etc. etc.

I cannot imagine there is an experienced man on th eplanet who would think Talisma is better than LivePerson.

Can Greg explain where does this "state of the art" came from?
(not joking. I just cannot understand)

[vinylweatherman]

Originally Posted by Tester

Can Greg explain where does this "state of the art" came from?
(not joking. I just cannot understand)

This is probably what they were told, by the sales rep for Talisma; and for some reason they took a sales rep at their word! Clearly whoever made this decision has never bought double glazing or a fitted kitchen

[Wagerjunction]

Guys - i dont know who bought this system - it looks pretty good and is used widely by a lot of very big companies . What i can tell you is that we seem to be having an issue with it at the moment and are working on it to sort the issues out .

I am being pretty transparent as always and hopefully this issue is sorted out ASAP

Regards
Greg