Mansion.com Keno Problems. Longish.

[mrrickyg]

I just wanted to bump this because I posted on another forum and got PM'ed by someone else with the exact same problem, and answered in that thread by 2 other people who had the problem as well. I know it seems like an easy "rules" issue to a lot of you, but there are at least 4 people I know of now who have had this problem.

Mansion customer support has yet to respond to e-mails on the subject.

Thank you for your attention.

[soflat]

Originally Posted by mrrickyg

I just wanted to bump this because I posted on another forum and got PM'ed by someone else with the exact same problem, and answered in that thread by 2 other people who had the problem as well. I know it seems like an easy "rules" issue to a lot of you, but there are at least 4 people I know of now who have had this problem.

There are probably dozens of people who have this problem because it was touted so heavily on poker forums by people trying to whore the heck out of Mansion's casino bonus after having received the free $1000 Steelers bet.

[thelawnet]

Originally Posted by soflat

There are probably dozens of people who have this problem because it was touted so heavily on poker forums by people trying to whore the heck out of Mansion's casino bonus after having received the free $1000 Steelers bet.

The 2+2 Forums: Mansion Casino Upper/Lowero I have a gripe or was I just a retard?

[minipo]

I was playing $110 'hands' with the 10 times autoplay - - so $1100 at a time. I actually continued to play the upper/lower side bet once I saw the push of the upper/lower marked as a win with the red star. I continued to hit the 10x autoplay, until my $2600 balance went to zero. You ask why I wouldn't have noticed sooner -- I play a lot of poker and didn't think I should have to feel obligated to watch closely. Even if I would have been watching the entire time, I wouldn't have been able to see that I wasn't getting paid for the Push because in autoplay it only would show the 10th 'spin'.

Whether or not Mansion did this on purpose isn't the issue. The issue is that if a player would NOT have played the upper/lower side bet had it not been marked a win... then the casino should cleary pay the bet. I see now that there were rules saying the house won the push -- but it would've been just as simple, had the bet been marked a LOSS, not a WIN -- I may have lost a maximum of $110, until I saw the P as a loss, and I would've stopped betting the upper/lower side bet.

It's completely wrong to lead a player into thinking they are getting paid for a push, when they indeed are not.

I would surely hope they will be fair and pay the bet for the push at the upper/lower. They also should be fixing their software immediately so that others dont get tricked into the same thing.

I do not do sports or play poker for a living, I play recreationally. Losing $2500 is a lot of money to me, especially when I feel I was cheated. I'm a gambler I admit, but I surely still would not play a game with a 20% edge.

[minipo]

I'm worried.. I found a way to go back and see every bet that was made If you go into "history" while logged into the keno game, it will show you every bet you've made. I went back so that I could log every bet I made on the upper/lower where it was a push, so I could document how many bets they owed me. In this bet history feature it does a "replay" of your bet. They have now changed it so that the P does not show it as a win with the red star... So they are obviously aware of it now, since they have changed it. I hope they will not try and claim that it never showed the red star. I actually got a hold of live chat and they asked for the bet id, to look up the info, but they said their computer system was down and that someone would contact me within 72 hours..

I'm a bit worried that they changed the Push, to a loss in the replay...

[mrrickyg]

Originally Posted by minipo

I'm worried.. I found a way to go back and see every bet that was made If you go into "history" while logged into the keno game, it will show you every bet you've made. I went back so that I could log every bet I made on the upper/lower where it was a push, so I could document how many bets they owed me. In this bet history feature it does a "replay" of your bet. They have now changed it so that the P does not show it as a win with the red star... So they are obviously aware of it now, since they have changed it. I hope they will not try and claim that it never showed the red star. I actually got a hold of live chat and they asked for the bet id, to look up the info, but they said their computer system was down and that someone would contact me within 72 hours..

I'm a bit worried that they changed the Push, to a loss in the replay...

I checked my replays, I can still get the Red Star on a pushes hand. Were you sure to check yours so that you were checking to see if it was a red star with a winning odd/even bet? If it's paired with a losing odd/even bet it will show without a red star. Anyhow, I did get a funky error message after the hand played. Don't know if it's related to your problem of no longer being able to reproduce the problem. In any event Casinomeister help us soon; it appears they might be trying to cover their tracks on the back end while not responding to any of our e-mails. Please intervene before it's too late! The following are the screenshots I just took right now:

[happygobrokey]

player admits she was 4tabling poker and autoplaying keno (which was obv to whore the bonus), then claims she would not have made those bets if she knew she was losing pushes and that she assumed she was winning when she saw all those stars on the board.

player says 2500 is a lot to her, but that she regularly wins and loses 5000 playing poker.

mansion is not a download casino, so it isn't a far stretch to imagine the rules being mere clicks away on the website that she certainly already had open.

call me "savvy" but i look at the rules of the game before i start playing, especially when it is a form of game with which i am unfamiliar, such as keno.

call me crazy but i bet no one touched keno at mansion before this bonus loophole was found, and that any keno player would know that over/under loses in the event of a tie or at least knows to check whether that's the case. mansion had no way to know a star shows on a pushed loss bet since, and in any event it probably isn't stipulated what a red star actually indicates, so where the player derived that from is beyond me.

the mansion keno whore thread at 2+2 even says "don't bet o/u because it loses pushes zOMG so -EV!!!111!11!1!!!"

a responsible whore reads her t&c's, reads entire threads at whoring forums, checks c-m's site for horror stories, understands the bets they are making, and attempts to maxzimaize profit all the while.

not reading the keno rules, betting a bet that doesn't maximize return, crying about a graphic that might be construed as misleading to an onlooker when she herself was not looking on during the play in question... irresponsible, irresponsible, irresponsible.

[mrrickyg]

Originally Posted by happygobrokey

player admits she was 4tabling poker and autoplaying keno (which was obv to whore the bonus), then claims she would not have made those bets if she knew she was losing pushes and that she assumed she was winning when she saw all those stars on the board.

player says 2500 is a lot to her, but that she regularly wins and loses 5000 playing poker.

mansion is not a download casino, so it isn't a far stretch to imagine the rules being mere clicks away on the website that she certainly already had open.

call me "savvy" but i look at the rules of the game before i start playing, especially when it is a form of game with which i am unfamiliar, such as keno.

call me crazy but i bet no one touched keno at mansion before this bonus loophole was found, and that any keno player would know that over/under loses in the event of a tie or at least knows to check whether that's the case. mansion had no way to know a star shows on a pushed loss bet since, and in any event it probably isn't stipulated what a red star actually indicates, so where the player derived that from is beyond me.

the mansion keno whore thread at 2+2 even says "don't bet o/u because it loses pushes zOMG so -EV!!!111!11!1!!!"

a responsible whore reads her t&c's, reads entire threads at whoring forums, checks c-m's site for horror stories, understands the bets they are making, and attempts to maxzimaize profit all the while.

not reading the keno rules, betting a bet that doesn't maximize return, crying about a graphic that might be construed as misleading to an onlooker when she herself was not looking on during the play in question... irresponsible, irresponsible, irresponsible.

That's all fine and good, but I am not a "bonus whore" with tons of experience dealing with the intricacies of the inner workings of casinos. I play a lot of poker for high stakes; that does not mean that its simply "ok" for me to lose money. My brightline test for this is, if I were a random noob off the street(which I am for online casino gambling), and this game did this to me at a Nevada casino, and I took it to the Nevada Gaming Commission, what would they do? The answer is obvious (well the game would never get NGC approval in the first place...), they'd slam the casino and the gamemaker.

Everything that you say is right: It all could have been prevented if I had put myself in a better position by reading the rules (which were not available on the console itself, and I'm not experienced enough to find them quickly in other places and/or understand that the bets that appear to be pushes are actually losses). But a girl who gets drunk, goes up to a guys room, and gets raped at a party could have avoided getting raped if she didn't get drunk and go up to the guys room; that doesn't excuse the rapist from the action.

I don't gamble in online casinos. I play poker. I saw the thread on 2+2 that I could clear the bonus profitably at keno and I used that as an excuse to GAMBLE (not make small bets) giving the house a chance to win. I didn't bet $10/h until the bonus was cleared, I bet up to $400. I have a good chance of going broke legitimately in those circumstances. I did like the prospects of a +EV bet, but I wasn't "whoring" the bonus. I even continued to play sports over the weekend, expecting a response from customer service (any response--I still haven't gotten an e-mail returned--Aren't unreturned e-mails an immediately rogueable offense??). This also isn't a problem that is isolated to me; many others are in the same situation. I have received several PMs from players with the exact same problem. We aren't experienced "bonus whores", we saw that you could play keno profitably with the bonus and played naturally as the game would suggest (Both an even money bet and a graphic showing a winner--1 push + 1 win naturally should be a winner under those cirumstances you win 1 bet - vig). Yes, the bottom line is with 100% vigilance we could have protected ourselves, but the fact is we are just average bettors; NOT experienced "bonus whores". Just because I play high stakes poker and am used to large and quick influxes and outfluxes of money doesn't mean I deserved or should sit by idly while I feel I got duped by a casino. Casinomeister is supposed to protect the average bettor from shady stuff like that; it's not here just to protect bonus whores who should have know better.

[mrrickyg]

I have some updates, but have decided to hold off til after the next business day to post them. If i could figure out how to just delete this post, I would. Sorry

[happygobrokey]

you're trying to clear a bonus profitably, but you're a gambler not a whore.

comparing a casino taking your losing bet to a girl getting raped is a poor analogy imo. the casino did not break any law or even their own rules by taking your losing bet. i like this analogy better: saying "but it showed a star so i thought i won" is like saying "but she didn't say no so i thought she consented".

if there were such thing as a total that was neither odd nor even (like i in mathematics, the imaginary square root of -1), that bet would lose if this total came up. you're betting "more in the upper" or "more in the lower" and if neither has more, both bets lose. it's like the 0 on roulette; red or black are even money bets but they are not 50/50 to win/lose.

the little graphic under the u/l bet shows clearly that there is a window in which neither bet would win. crummy that a star shows on the history board, but not reason enough to think you won those bets.

you keep saying you weren't experienced enough to find the rules for the game. you didn't think maybe it would be under "casino rules"? less than an inch away from "open new account"? on the site's main casino page, where you have to be to get into the game itself? is this the first online casino you've played? is this your first time on the internet?

do you also buy stocks and automobiles without checking them out first? it is not only whores who research their pursuits before investing. common sense would tell me and other rational people to know what we're getting into before risking a loss of money, be it a car that won't run, a stock whose company is going down the tubes, betting on a game of chance...