IVE HAD IT WITH ALL SLOTS AND WILD JACKS

[Casinomeister]

Its still not fixed. Does anyone know if the rep. has said anything about this issue? I sent an email yesterday and still have not got a reply. "SHAMEFUL"

Don't forget there's about a nine hour time difference between you and where the rep is. Try mellowing out a little.

[winbig]

True, but if you'll notice, JF thanked a user for their post in this thread almost 24hrs ago. The least they could do is say it's being looked into, or some kind of update.

[Mousey]

From the rep :

Hi there,

Thanks for bringing this to my attention. We have contacted Microgaming to see if they are aware of any problems and are currently checking out our own servers as well.

All the best,

XXXXX XXXXXX
JF Spokeperson

[winbig]

From the rep :

I like how the reps on board won't post replies/explanations in a thread directly, and rely on others to pass a message on.

I seriously hope they don't actually think that it's a MG issue, as it's a direct problem with either their servers, network, and/or their upstream provider. With users all over the world being affected, they cannot, and shouldn't even try to claim "internet congestion" on this issue, nor should they claim it's an issue with MG.

[goodie2shoes]

Ok the last post i made on this matter was on August 31st its now Sept. 3rd still isnt fixed!

[Mousey]

I played a bit at All Jackpots the other night. It still took 2 or 3 log in attempts to get connected. However, this time I did not get booted off in the middle of playing. There were a couple of times that everything slowed and the casino was trying to connect to the server, but connection was made and I was able to continue play.

If anyone else is experiencing this problem, please chime in. The more the merrier. I doubt very much that the few of us that have posted so far are the only ones.

Not sure why the rep doesn't post to the thread? Maybe because I pm'd him? Maybe he's shy after the big stink over SEO... At any rate, perhaps he'll contact us with more news soon.

Edit:
I have just logged on to All Jackpots without experiencing the 'connection to server dropped'. I tried it several times and was connected immediately each time with no stalls or lock ups or error messages. I did not try playing. *crossing fingers* I hope, for those who play these casinos regularly, that the problem has been fixed.

[trips to win]

I have about given up on all MG casinos because of this problem. It gets very aggravating very fast when reels are slow, connections are lost, game freezes in the middle of bonus rounds, etc. I also hate the constant downloading of games already downloaded once, twice, three times, etc.
Takes me at least 2 tries to connect to any MG casino BTW. I always wondered what was up with that!!!

[Mousey]

i take back what I said about maybe JPF had their problem fixed... I can't log in at all tonight. "Connecting to casino server...." Once or twice it got to the error message, 'connection dropped'. But mostly it just sits there trying to connect....

[vinylweatherman]

This is a long standing problem with me. It can happen with any MG, however it is far worse at All Slots and All Jackpots than any other casino, even others with servers in Kawanake (can't be internet congestion then).
The problem is becoming worse now that casinos are offering more.

I believe the problem lies not with the casino, server or MG, but with the Viper lobby page. I have noticed that since a recent update, any slowness or connectivity issue with the lobby or advertising pages will prevent the casino from establishing a connection with the casino server. If the lobby page cannot load within the prescribed time, the casino will drop the connection.
The Viper lobby pages are not loaded from the casino server, but from an advertising server located elsewhere. The fancier the lobby page, the worse the casino connection problem.
Fortune Lounge used an animated lobby page and an animated movie pop-up - unfortunately this made the casino unplayable and the animated page unclosable. The Viper software has also disabled the ability to click on the pop-up to close it before it loads, something I used to do in order to load the casino faster.
An effective, although drastic, solution would be to redirect the viper lobby page to LOCALHOST and see if this resolves casino loading problem. Make sure to check the promotions by other means if they are likely to be of interest.
The master website is "www.viperhomepage.com/<casinoname>/<this bit varies>"

add to HOSTS file:-

255.255.255.255 www.viperhomepage.com

This will only work if the hosts file is searched before the DNS

I have not had to resort to this yet, but I have this one worked out for trial. There may be some smartass MG casinos that don't host their lobby here, but these should become clear.


The disconnects during gameplay would be down to the internet or the individual casino servers. If down to the internet then all casinos in Kawanake should suffer, otherwise it is simply too many players on the server at the same time, or a crappy server.


Lack of bonuses is not a problem if you know where they are, they have simply been rather creative rather than offering standard match bonuses. VIP players get a mix of both, with VIP only and regular promotions.
Much of the money has gone into some big value tournaments rather than straight forward bonuses. These tend to split between very big prizes for huge wagering, with smaller prizes drawn randomly and for completing a task by invitation (such as play so much on a given game to receive $60 on Monday).
The current promotion is a first come first served 10% bonus sale each weekend, up to $100 per player per day. Total of $300 per player per weekend (for a total of $3000 in deposits though!). The free $100 uses the ClearBonus system, and ideally should be wagered alongside the other promotions and lucky draws. VIP's also get a cashback on losses on Saturday, and depositing $3000 each weekend might help make VIP come along quicker.