Sharkcasino wont pay my wins

[Msipila]

This is my first post and my english grammar is bad, hope you get my situation .

I registered at the casino and deposited 200$ for the 200% upto 400$ bonus(the bonuscode is WELCOME). The bonus needed to be wagered 30x. I wagered all that it required and asked for a cashout(840).

I send all the documents that they asked (ID, FAXBACK, UTILITYBILL). After a few days they did close my account and only sended back my originaldeposit(200$).

I contacted livechat and they accused me of having already an account on the site. I have never had any account at the casino. They owe me 640$ still of my withdraw. Here is a chatlog from the livchat:

Please wait for a site operator to respond.
You are now chatting with 'Alan'
Alan: Welcome to Shark Casino, how may I help you?
sipila: Hello
sipila: Could you please tell why cant i login to my casinoaccount and why i only received 200$ of my withdraw?
Alan: May I have your account name please?
sipila: sipila
Alan: please hold one moment
Alan: ok, the reason that your account was closed is that you have other accounts...
sipila: i dont have any other accounts at sharkcasino
Alan: actually i need to transfer the chat, Joe will chat with you..
sipila: ok
Please wait while I transfer the chat to 'Joe'.
You are not currently in a chat session.
You are now chatting with 'Joe'
Joe: Hi
sipila: Could you please tell why cant i login to my casinoaccount and why i only received 200$ of my withdraw? My accountname is "sipila".
Joe: We have returned your initial $200 deposit since our security department found similarities in your account with xxxxxxx and yyyyyy accounts
sipila: I dont know any person named like that
Joe: Since yyyyyyyy opened his account first only that account will remain open but he won't be able to received bonuses again
sipila: I dont know any "yyyyyy"
sipila: This is the first time that i play at sharkcasino
Joe: And xxxxxx?
sipila: no dont know either
Joe: sorry but the system is showing a few similarities and all 3 accounts used the same bonus
sipila: I send my id's and utilitybills to your securitydepartment.
sipila: How can you think i'm "yyyyyy" or "xxxxxxx"
sipila: They sure are finnish man names (i'm from finland) But i dont know such persons
Joe: I know you're not one of these guys but:
Joe: b. Accounts, Bonuses and or promotions are limited to one per person, family, household, group, computer, and or credit card number, also on environments where computers are shared (university, fraternity, school, public library, workplace, etc.)
Joe:
sipila: No-one, else uses my computer
sipila: They arent my family
sipila: They dont live in my household
sipila: I used my own neteller
sipila: And my computer isnt shared
Joe: Where did you got this promotion from?
Joe: The sign up bonus code?
sipila: i got it from xttp://www.sharkcasino.com website
sipila: i think the bonusname was "WELCOME"
Joe: Yes but who told you about shark casino?
Joe: You wasn't referred by any of our affiliates
sipila: i found it through google which brought me to xttp://www.casinobonuspages.com webpage
sipila: i have never had such problems with any casino.
Joe: Yes but if you go to: xttp://www.casinobonuspages.com, you will find this: Shark Casino RTG $50 200% 30x(D+B) Cashable Yes Yes
Joe: That's the WDKHC sign up bonus up to $50 bonus\
sipila: yes?
Joe: And you didn't used that coupon and you're not referred by that forum
sipila: yes?
Joe: It said that the coupon is only for $25 deposit and you deposited $200
sipila: i saw at sharkcasino.com website the coupon for 200% upto 400$
sipila: ofcourse i will take a better offer
sipila: i dont understand where the problem is
Joe: The problem is the similarities that the security department found
sipila: what is the similarity
sipila: i registered first time to this casino, i provided all the documents, i fullfilled all requirements
sipila: i dont understand
Joe: Also if you got to sharkcasino from that site your account will show that but is showing that you didn't registered thru xttp://www.casinobonuspages.com
sipila: yes?
sipila: i found it through the site
Joe: Sorry but that's not what the system show
Joe: You didn't registered from that forum
sipila: okay if we cant find here a settlement, i will be contacting casinomeister.com. Maybe they will find a solution to this
sipila: Your all reasons are absurd
sipila: i have never played at this casino and done a bonus which your site offered
Joe: for example I just confirmed that you didn't registered from xttp://www.casinobonuspages.com
Joe: But guess what?
sipila: yes, i dont understand it
Joe: yyyyyyy did
sipila: your kidding me, right?
Joe: No
sipila: i dont know any yyyyyy, and its not business to know him
Joe: What I see is that yyyyyyyy got into shark from that site, used that bonus and cashed out then he let you and xxxxxxxx know about this and that's a group
Joe: b. Accounts, Bonuses and or promotions are limited to one per person, family, household, group, computer, and or credit card number, also on environments where computers are shared (university, fraternity, school, public library, workplace, etc.)
sipila: okay, i will be contacting casinomeister
sipila: its not my business if someone else is registered to the casino
Joe: Sorry but when the security department closed an account is because they have enough reasons and they never reopen an account after has been closed
Joe: Your $200 deposit has been sent back to your neteller account
Joe: And the account closed
sipila: ok.

[hbears341]

I thought this was supposed to be one of the better casinos.

Doesn't sound like it to me.

[chuchu59]

I liked the 'group' excuse. If they can get away with this, whenever a coupon code is redeemed more than once they can deduce that the second player knew the first player and so on and this forms a group where only the first redeemer of the code can cashout winnings. Therefore, if you happen to know a person who plays at Shark and share the coupon code, you are a group. So, if Inetbet(just as an example) who is also RTG thinks of it the same way, we can forget the code given to us at this forum as we are a 'group' Luckily, not all are like them.

Msipila, you should now go to the Pitch a Bitch section and fill in the form to montana Disputes and keep us ionformed of the progress. If they insist on such nonsense, it's a matter of time before they are rogued.

[sorry4me]

So if I played at Shark and didn't go through an affiliate's site, they could claim that I must have heard about it from a buddy and thus I too am a part of a group and should not be eligible for the bonus. Come on. The bonus was on the Shark website. Also, if someone plays at Shark and they believe that the person might be related to a previous player, how can they just conclude that the relationship actually exists. Do they have a geneology department to determine family groups or a psychic to determine if you have a buddy who has ever played at their casino before? Seems like a stretch.

I played at this casino and finally received my cashout from them but they failed to respond to my many emails. At the very least, I would say that their CS needs improvment. IMO Also, I wonder if they will tell some one else who plays at their site, who has the same last name, that I have played there already (giving them my name in a chat session) Then after disregarding my privacy, do they tell that person that since you have the same last name as this other guy, you constitute a group and therefore you are not eligible to recieve your winnings?

They offered a 200% up to $400 cashable bonus. I think they concluded that this was a mistake since the bonus has now been changed (didn't last very long). I guess taking the original poster's winnings helps them to make up for some of their losses from this promo.

[paul02085]

Shark had been cleaning up its act since their tricks as Welcome to our Casino, but sounds like ole George may be reverting to some old habits.

[Msipila]

Sent a PAB, file to montana and have been bombing their support with emails. No process yet

[sneakattack]

This is my favorite part:
Joe: I know you're not one of these guys but:
Joe: b. Accounts, Bonuses and or promotions are limited to one per person, family, household, group, computer, and or credit card number, also on environments where computers are shared (university, fraternity, school, public library, workplace, etc.)

BUT WHAT? but you used the same bonus as 2 other finnish players and didnt use an affiliate site.
Im not even sure if your friend told you hey theres this site that you should play at, ive had a great experience you should try it. Does that constitute a group?!? If i make a post saying shark is the best casino ever and they have some bonuses, and people then join because of that post are we a group? that seems to be what CS is alluding to.

[sneakattack]

Note: im not saying that you know these people, rather criticizing CSs logic.

[Msipila]

Now i got a new email from them that they are saying that i had multipleaccounts at this site. This is just not acceptable.

Dear Maria

Let me inform you that you did not follow the rules because you create an
account in our casino having knowledge that some body else already has an
account in our casino using your same information and computer.

Due to this the system did not allowed us to pay your winnings and just
return back your original deposit, as you can see your account have been
deactivate and there is no longer money available on it, because it was
already removed by the system.

As we mentioned before and as is stated in our website accounts are limited
to one person, family, household, group, player computer and or ip address.

There is nothing we can do about this issue, we will appreciate your
understanding.

Best regards
Amanda Blair

[Msipila]

Hello,

Finally made progress on this situation. Steve contacted me!

Let me introduce myself, I am Steve the new Casino Manager here at Shark Casino. I was reviewing your account about the possible violations. I determined that your account was genuine and that you deserved your full win. I have not yet reviewed your paperwork you sent in, but as long as it matches up with the information you provided when you signed up than all will be good and we will get you the rest of your win. I am sorry about the troubles you were put through. The employee here saw 3 people from Finland all playing and assumed they were all the same person, failing to realize that Finland is much larger country than Costa Rica is. Once again sorry for the inconvenience, and if you have any additional inquires don’t hesitate to contact me here at Shark Casino.

Thanks

Steve