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17th August 2006, 07:42 PM
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Fair point CM, tend to assume that anyone that's seasoned would be well aware of Cirrus and their dodgy ways. Guess that's where they coin the phrase ' more money than sense' 
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17th August 2006, 08:46 PM
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Charles: Hi its me again..i sent the emails
Charles: yesterday Charles: you think i will get news soon? Natalie: Welcome to Cirrus Casino Live Support, how may I help you? Natalie: What emails? Charles: about my casjout Charles: cashout Charles: to the accounting dep and the manager Natalie: [Please hold while I check your account Charles: allright thanx Natalie: the cash out for $100? Natalie: the one that you requested on the 7th? Charles: ya Charles: umm Charles: woo Charles: 7th? Charles: not august? Charles: july maybe! Natalie: Is it about the cash out requested on the 7th? for $100? Charles: yes Natalie: I'll let the manager know about the documents Charles: 8/7/2006 2:06:54 PM Neteller Withdrawal Approved! ($100.00) 7/25/2006 6:40:30 PM Neteller Withdrawal Requested ($100.00 Charles: she knows Charles: it was approuved the 7th Charles: but still nothing in my account Natalie: ok Natalie: What email did you send this documents from? Charles: what documents? Natalie: what email did you send? Charles: accounting@cirrus.com dand manager@cirrus.com Natalie: what was on that email and what address is it coming from? Charles: cfstp@videotron.ca Charles: Hi my nickname on cirrus casino is DocX79 . Ive been waiting for my payment for a long time now. I would like to know when i will get the payment in my neteller account. My neteller account is : XXXXXXXXXXXThanx alot, Charles Charles: accounting@cirruscasino.com Charles: manager@cirruscasino.com <manager@cirruscasino.com > Natalie: .those are the addresses you sent it to, but what address did you send it from? Charles: cfstp@videotron.ca Natalie: I'll have the manager look into it, and she'll answer you as soon as she can Charles: Ok will she be there today? Charles: or is shes gonna be sick again? Charles: I really think your casino just dont want to pay Charles: Im not the only one who waited for ever Natalie: she is not in yet Natalie: she will be in if she feels better Charles: ya but shes not the one who proceed the payments Charles: why do i need to wait for her Natalie: all the pay outs in this casino are directly handled all the time between the manager and the accounting office Natalie: that's why you need to wait for her Charles: ok Charles: look at this Charles: Charles: Oh..so how come im waiting for her to process my casahout? Charles: Cashout Charles: Its been approuved and im waiting for a very long time Valeria: you are not waiting for her to do anything Valeria: she does not do payments Charles: Oh..so how come im waiting for her to process my casahout? Charles: Cashout Charles: Its been approuved and im waiting for a very long time Valeria: you are not waiting for her to do anything Valeria: she does not do payments Charles: why is it a different story with every agent im talking to? Natalie: Ok, I'll mention to the accounting department that you've sent this email and they will get back to you as soon as they have an answer then... Charles: ok but what does that means..will i get something this week? Charles: Jon promised me a cashout 3 days ago. Charles: now nobody can tell me when ill get something Natalie: The best I can do for you right now is that I can let them know that you sent the email and they will get back to you as soon as they know when will it be sent, not even Jon knows when they pay out will be sent Charles: Wow..thats a good customer service....We can not know when to expect a payment even if approuved! Charles: Ill call directly Christine Later today Charles: I know its not your fault..just very frustrating Charles: Thanx anyways Natalie: I am deeply sorry about this Natalie: This is how it works Natalie: you request a payout, it gets forwarded to management/accounting they take up to seven business days to review it (approve it or deny it) and they they inform you when will it be paid Natalie: Are you still there? Charles: yes Natalie: Manager just walked in, she's expecting your call right now Charles: but its been appoved about 2 weeks ago Charles: ok great thanx! Charles: im calling Natalie: give her a call Natalie: right now Natalie: she's expecting your call Natalie: 1-800-480-2498 Natalie: you are more than welcome! Chat session has ended So i called Christine..guess what!? It was the same voice as mia who scrwamed at me over the phone last time! She told me to stop chatting..and calling or she will not pay me at all. I stayed very calm and told her to not scream...and asked if i can talk to her. Now she said yes you can..I said ok ive been paying for a couple years on many online casino..and now she screamed again..from my experiece people like you just takes the free chips and im will not waiste anytime on this..If your calling or chatting 1 more time with us i will make sure you wont get paid..what about that? I said i talked to many agent and they telling me different storys and i know that even people who made deposit on your site didnt get paid in time. She said ok im sorry you wont get your money ans she hang up. What should i do now? Man this is the biggest online joke ive ever seen. Casinomeister any idea of what i can do? This casino dont honnor their promotions and their own rules.. Just incredable!
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17th August 2006, 10:57 PM
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If she said your not getting paid because you were phoning up then forget roguing this outfit. This calls for something a lot stronger. I dont know what but there must be something in 'our' arsenal?
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18th August 2006, 12:28 AM
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I know Christine jennings never inteended to pay me.
Man ..if you play on their site and lose money will they give you a refund? Non If you win money on their site will they pay..Maybe!  But if Christine decide to not pay you ..she have all the rights! What a good custumer service..the manager scream at you and dont give you any information and wont listen to anything you have to say...Basicly they are there to rip people off.
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18th August 2006, 12:49 AM
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I just called them again and now Jon answered the phone...''cirrus casino how may i help you?'' I said hi this is Charles..he said oh hi Charles hello? hello? hello? and hanged up the phone.
Woo this guy promised me to pay me and now hes laughing in my face. I called them back..Christine semmed pretty calm this time and told me..I see you made a complaint to Montana..now you have to wait...I will take all the time i can to not pay you. I said well you never intended to pay me. She said oh cmon get real! LOL  end of the conversation. Man i just cant belive people can act that way. They are promissed you buch of things.Christine never been sick. she is using different names such as Mia and probably others....im 99% sure i gave my good neteller account # de very 1st time..so she lied all the time. The will lie and lie again to gain time a discourage you of getting your money. But if you keep trying they will just not pay you..as simple as that! Now you guys know what i should do? Is Montana will be able to do something? Please let me know..and we have to stop this casino of laughing at people.
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18th August 2006, 01:49 AM
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Quote:
 )
__________________
aka thatsBAD
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18th August 2006, 04:43 AM
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WhaT?!!
LOl Guess what?! I got my money from Cirrus Casino... They saw my complain to montana and sent my money! Guess they got scared..  In fact they knew they were going to lose this case and didnt want to go further... Anyone want to try a $25 freechips there? Good luck if you win!
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18th August 2006, 07:28 AM
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18th August 2006, 09:52 AM
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Quote:
 good point
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