Errors in Microgaming BJ autoplay

[aka23]

I was affected by this issue and contacted 32 Red about it. They have not admitted to a problem or compensated me yet. However, King Neptune's did compensate me today. I did not even realize that I played autoplay with their casino. Again I am impressed with King Neptune's. In addition to the excellent support, I have won more at this casino than any other. Their email is below:


Microgaming detected a problem in the Auto Play section of the new Gold
Series Volume 1 BlackJack games.
The games affected were:
Atlantic City Blackjack Gold Series;
Vegas Downtown Blackjack Gold Series; and
Vegas Strip Blackjack Gold Series.

The European Blackjack Gold Series game was not affected.

The dealer was not reading the dealer up card correctly for the
affected
games. This has been corrected successfully.

Together with Microgaming, we have audited players who may have lost
bets.
The dates of the transactions are between 31 July 2006 and 12 Aug
2006.
The following assumptions and resolutions were used to calculate the
outcomes:
• Auto-play ‘Surrendered’ incorrectly: the player will be paid back the
remainder of the bet.
• Auto-play ‘Hit’ incorrectly and the player lost: the player will be
paid
back the entire bet.
• Auto-play ‘Stand’ incorrectly and the player lost: the player will be
paid back the entire bet.
• If the correct Strategy was to double but auto-play Hit or Stand: the
player will be paid the original bet back.
Our audit report shows 2 of your bets may have been
affected. These totaled £1.50 to be refunded to you
covering your losses caused by this problem. We have rounded this up
to
£5 as an apology for any inconvenience.
We hope these credits are lucky for you.

Regards
Micki
Trident Entertainment Group
Support Center Management

[TomR]

I was playing at King Neptune's when I encountered the auto-play errors. They sent me the same email as above explaining that one error was found.

Today I reviewed the hand history information that they had emailed per my request. I found not one but three errors were made in the 22 hands I played.

I emailed support the information and related files. I almost included an invoice for my auditing services (I was an auditor with one of the big international accounting firms). I hate having to do professional work when I am looking for entertainment.

Tom

[And]

Anybody knows if there will be autoplay for Classic Blackjack Gold?
Or it was never intended to be?

[runnybunny]

I bet they wont, since it came out this way.

[awieise]

Hi XXXXXXXX,



Further to my email of the 16th August I am now in possession of all the relevant facts.



Microgaming have undertaken further investigation in respect of the autoplay in the Blackjack Gold Series in light of your feedback.

Further to this subsequent investigation the updated findings are as follows:



1) The Autoplay strategy was playing incorrectly between the 31st July and the 11th August 2006.

2) All the Gold Series versions of Blackjack were examined, with the following three games being affected; Atlantic City, Vegas Strip and Vegas Downtown.

3) The Autoplay was reading the player’s cards correctly but was not reading the dealer up card correctly.

4) The Autoplay was assuming that the dealer always had a 10 valued card as the up card.



I have attached two documents for your perusal; the first shows the hands that you were dealt that were affected by this error and the second highlights (in white) where the errors occurred in the strategy table itself.



In the first document I have calculated ‘refunds’ according to the following rules:

Where the bet has been surrendered incorrectly I have refunded the remainder bet.
Where the bet has hit incorrectly and you have lost I have refunded the entire bet.
Where a stand has incorrectly occurred and you have lost we have refunded the entire bet.


As you will see there have been 59 hands affected with refunds due, based on the above, totaling £52.

Please let me know how you would like me to process these refunds (I can add them to your Casino account or action a withdrawal for you).



Once again apologies for the delay in providing this correct information and thank you for your continued patience.

Kind regards,

Pat Harrison
Operations Director
32Red Casino| Dash Casino |32Red Poker

[henryVIII]

Shouldnt a casino at least be ashamed of this?

Seems they are quite proud of the fact that, having been caught, they are making the supreme gesture of cancelling crooked deals.

They had no auditors?

[elscrabinda]

Are they refunding all customers who were affected or only the ones paying close attention?

[KravdraaYvoorg]

Got an email and a $79 refund today from Fortune Room. I didn't even remember autoplaying BJ there.

Pretty cool of them.