Casino Extreme Lies

[terrellk11]

I went to Casino Extreme after hearing about this site's claims to having instant payments when deposits are made using Neteller, I opened an account and made a deposit. I ran moderately well and was up a couple hundred bucks, so after playing for several hours requested a cashout. Per the directions on the site, I tried to contact live help after making my withdrawal request to to get my "Instant Payment". I couldn't get a hold of anyone for two hours. when I finally did get someone, I was kept online for 20 minutes before being told that I have to fill out and return a Faxback Form with my license and a utility bill. According to what's written on their form, it takes up to 3 days to process the form after it's sent back.

They say instant payouts and no faxback forms, but it's simply not true. What they really mean is "We'll keep your money for several days and require you to complete and send in a faxback form with ID and a utility bill."

[vinylweatherman]

I am afraid they are all like this. The true instant withdrawal comes after passing the initial verification hurdle. However, if they specifically state that no faxback form is needed, they should not be asking for this. This looks rather like a delaying tactic on their part as they are using a procedure taking 3 days that is not normally needed.
Faxback forms are usually for players who have deposited with a different method to the one chosen for withdrawal.

If they find something else to ask for in 4 days time, and you won with a bonus, I would be very worried that they are looking for a reason to void your play and return the deposit only.

Casino Action do instant Neteller cashins, and through the software, not having to get an answer from CS. However, for a NEW player the system locks for 3 days once a new credit card is registered and used to make a deposit. It even happened to me, a Platinum VIP, when I used my usual card at my brand new Nostalgia account. I had to wait 24 long hours to see the money, what a discrace

[silcnlayc]

I have been playing at Casino eXtreme for qute a while and have never had to send any fax forms that I can remember and when the instant chat wasn't available, I would e-mail support and ask for a withdrawal and have it in my account in less than 10 minutes using Neteller of course.

Sorry to hear of your problems but I am wondering if maybe the withdrawal was for a large amount triggering the fax back forms ect or a claim on a bonus which might trigger an account review since it was your first visit??

I usually withdraw under a $1000 without any trouble.

[terrellk11]

My withdrawal was only for my own deposit plus $250 in profit - hardly anything to raise any eyebrows. And the withdrawal was made using the same method (neteller) and account (mine obviously) that was used for the deposit.

[Wilco666]

It took three or four weeks for me to cash out from this place.

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1. Request cash out
2. Wait a few days
3. Contact live support and ask what's up (answer: send faxback form)
4. Wait a few days
5. Contact live support and ask what's up (answer: we didn't receive faxback form)
6. Re-send faxback form
7. Wait a few days
8. Re-send faxback form
9. Wait a few days
10. Re-send faxback form
11. After one day get message that faxback form is approved
12. Wait a few days
13. Mail them and ask what's up (answer: Cancel pending cashout and re-request the cashout amount WITHOUT the sticky bonus money included)
14. Request cashout
15. Cancel pending cashout and re-request the cashout amount WITHOUT the sticky bonus money included
16. After one minute receive the money in NETELLER
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I'll never play there again.

[winbig]

They really need to change their terms listed on the website if they're going to act like this...The only reason they give for a faxback form being required is if you deposited via CC.

[paul02085]

Do they have a rep on this board? If so, maybe he/she could clear this up.

[terrellk11]

Originally Posted by paul02085

Do they have a rep on this board? If so, maybe he/she could clear this up.

I sent him a PM a couple hours ago. I'll post if he responds.

[winbig]

Please do....I'd love to hear their excuse for this....

FWIW, these are their terms for cashouts. Nowhere does it say a faxback form is required for Neteller cashouts if that's the method you used to deposit, no "We need a faxback form if you took a bonus", etc...

It only further enforces the "instant payments" for Neteller.

Casino Extreme prides itself with prompt payouts. All withdrawal requests will be processed every Wednesday for withdrawals requested during the previous week up to and including the previous Friday with the exception of any deposit made via Neteller, Click2Pay or Moneybookers, where you'll receive your winnings instantly!.

If you have deposited in the past via credit card please note that we will not process any withdrawals for your account until we have received a faxback confirmation form to verify your credit card and identity details. Please note that this is for your own as well as our own safety and is standard practice.

[acepedro45]

I have played extensively at Casino Extreme. There was some foolishness when I first submitted my faxback form, but after that I was extremely satisfied with their operation.