Cirrus casino are slow payers!

**carramrod** · 4th July 2006, 10:34 AM

Hi,
From what I can tell, Cirrus casino takes a long time to pay out winnings to players. They agreed to only pay my win in 2k increments, in weekly payments. On top of this, it has been well over a week since my cashout, and I haven't recieved any payments yet.

Is there any way to get through to them? Has anyone gotten them to speed up their payments?

My complaint is not with the casino itself, as Cirrus is a good casino (IMHO), and the customer service is very friendly. My only problem thus far has been with my cashout delay.

Thanks!

**Casinomeister** · 4th July 2006, 11:03 AM

Originally Posted by carramrod

Hi,
From what I can tell, Cirrus casino takes a long time to pay out winnings to players. They agreed to only pay my win in 2k increments, in weekly payments. On top of this, it has been well over a week since my cashout, and I haven't recieved any payments yet.

Is there any way to get through to them? Has anyone gotten them to speed up their payments?

My complaint is not with the casino itself, as Cirrus is a good casino (IMHO), and the customer service is very friendly. My only problem thus far has been with my cashout delay.

Thanks!

This casino should be up for an award on delayed payments. This has been a habitual problem for the past couple of years. Have you PMd their rep?

**carramrod** · 4th July 2006, 11:27 AM

Originally Posted by Casinomeister

This casino should be up for an award on delayed payments. This has been a habitual problem for the past couple of years. Have you PMd their rep?

Nope. Would you kindly direct me on how to do so?

And yeah, it seems like a real shame that they have a problem with delayed payments. They are a really great casino otherwise.

Thanks!

**Mousey** · 4th July 2006, 02:17 PM

Up toward the top of this page where you are right now you sill see a link for Casino Contacts. Thusly...
http://www.casinomeister.com/forums/showgroups.php

When you click on this you are taken to a list of reps in alphabetical order, scroll down a bit and you will see "CJCirrus" on the left and buttons for PM and Email on the right.

Good luck.

**WAYLANDER** · 4th July 2006, 06:52 PM

That was a very clear concise answer mousey!

Surely deserving a thanks..............

WAYLANDER

**carramrod** · 5th July 2006, 11:11 AM

Thanks, great walkthrough!

Would anyone care to share their experience with Cirrus' payouts?

I'll keep this updated with any developments.

**Aindreas_Daoc** · 5th July 2006, 10:23 PM

My advise would be to keep tab on them. Contact the manager every few days until payment has been made. Be polite but presistent. They will try to get you to reverse your withdrawal with bonus offers, etc. Be strong.

My one and only cash out from Cirrus took well over 1 month to be paid out after numerous chat sessions and one phone call, even after having sent all the required documents the day of the cash out.

Needless to say, I do not play there anymore.

**Garage3** · 11th July 2006, 12:52 AM

Update on my Cirrus night mare - They have at least put the money back in my account: $25,000. It had been missing for many weeks. After ignoring my emails and PM's for many weeks, I got a PM from Christine saying, "Very sorry for any delays, I'll look into it." Ok, here I am Christine, make me a happy man.

This is money I've been trying to collect since I won it OVER A YEAR AGO.

**carramrod** · 12th August 2006, 12:37 PM

The biggest frustration (besides this whole payment delay in GENERAL), is the fact that Cirrus isn't keeping their promises. Already a couple times I have been told, "promised", or "guarenteed" a payment - tomorrow, this saturday, early next week, ect... only to see them not follow through.

I am also finding it increasingly difficult to reach the casino manager, who is the only employee with any information. While our conversations have remained friendly (for the most part), there has been little accomplished on their end. Cirrus not only reneged on an unofficial agreement (made prior to my win) for personal higher withdrawl limits, but has thus far failed to even abide with their written terms (2k per week, or 8k per month).

CirrusCasino - if you are reading this, please get your payment act together.