SIERRA STAR CASINO... STAY AWAY!!

[mrracetrack]

ivosh posted this:

dear mrracetrack

I wish to point out the following –

1. As protection to all, Playtech monitor the conduct of all casinos on their platform and if any single casino locks a player out for an apparently legitimate reason, then that player is automatically barred from all Playtech casinos. This is standard practice in the industry and is not peculiar to Playtech.
   
   BULLSHIT... I have an active account with Play Gate casino... (as of July 3rd... when I deleted it from my computer)
   
   
2. That is why when you tried to sign up with us, you were automatically frozen out by Playtech. We did not even know you had tried to sign up with us;
3. Your initial queries went directly to Playtech and were not seen by us. This is why at that time, you did not receive any response from us. Our aplogies for Playtech not giving you a reason for your lock out.
   
   More Bullshit... How would an e-mail to support@sierrastarcasino.com go to Playtech?
   
   And I DID get "numerous" responses from Sierra Star casino... unless Playtech's new signature is this...
   
   

   With Best Regards,
   Kema
   Sierra Star Casino

4. The first we knew of this issue was when you emailed us directly. We responded IMMEDIATELY with the reason for your being locked out.
   
   More lies and Bullshit...
   
   You responded with a "standard prewritten response" that did NOT give me a "specific" reason for locking my account... it offered a "bunch of possibilities" why my account was locked.
   
   

   Subj: Re: Important Account Information 2 [#1243013]
   Date: 6/29/2006 10:13:08 AM Eastern Daylight Time
   From: support@sierrastarcasino.com
   To: XXXXXXXXXXX@aol.com
   Sent from the Internet (Details)
   
   
   
   Dear Customer,
   
   Thank you for contacting Sierra Star Casino.
   
   Our administration system is completely automated and has automatically closed your casino account.
   
   The reason for this may be due to a number of reasons including (but not limited to) the following:
   
   1. Previous activity in the gaming industry and/or affiliated casinos
   
   2. Previous activity with regards to banking and/or credit card systems
   
   We sincerely apologize for any inconvenience caused, but our system will not be able to maintain your account.
   
   We are unable to further assist you, and we thank you for your initial interest in our casino.
   
   
   Should you have any questions or concerns, please do not hesitate to contact Sierra Star Casino Support Team. We are available 24 Hours a day, 7 days a week.
   
   With Best Regards,
   Kema
   Sierra Star Casino
   

   
   
   
5. You acknowledged this response and thanked us for the reply.
   
   After receiving a 2nd e-mail from Sierra Star... an "exact duplicate copy" of the first response I received... this time from "Joshua"... this was the "Thank You" I replied with...
   
   

   Subj: Re: Important Account Information 2 [#1243013]
   Date: 6/30/2006 5:35:19 PM Eastern Daylight Time
   From: XXXXXXXXXXX
   To: support@sierrastarcasino.com
   
   
   
   Your response to my questions was an exact copy of the previous e-mail I received from you... a standard "cut & paste" generic response.
   
   Is there anyone working for Sierra Star casino that can actually think for themselves and provide me with more than a robotic pregenerated reply?
   
   It's places like Sierra Star that give the online gaming industry the poor reputation it has.
   
   Unprofessional, incompetent and clueless people have no business trying to run a company. Unless the intent is to run it into the ground... which is what I eventually see as your ultimate fate.

   Interesting that you view that as a "Thank You"...
   
   
6. If you feel you have been treated unfairly, please take up the issue with the casino that locked you out initially. Please do not blame Sierra Star Casino for something that is not of our doing.
   
   Only after I posted on this forum, and you read about this issue, did I receive a legitimate and factual response from your casino. It was from Sandra... who I did thank for writing.
   
   
7. We remain committed to upholding the principles of fair gaming and of treating our players with the utmost of respect.

Sierra Star Casino

[mrracetrack]

Hey ivosh...

The more I think about, and reread what you posted... the more annoyed I'm getting with it...

Sierra Star response

dear mrracetrack

I wish to point out the following –

As protection to all, Playtech monitor the conduct of all casinos on their platform and if any single casino locks a player out for an apparently legitimate reason, then that player is automatically barred from all Playtech casinos. This is standard practice in the industry and is not peculiar to Playtech.

You really seem to be not only "pompous"... but clueless, too... did you actually READ any of what I posted?

You obviously assume that I am "guilty" of whatever Playtech has used as a reason to lock my account. Instead of perhaps offering me some insincere apology for the way I was treated... all you seem to want to show is how "innocent" Sierra Star was in this... by "passing the buck" and blaming Playtech.

You're nothing but a "house shill" for Sierra Star... and your attitude leaves a LOT to be desired...

I only hope everyone that reads this thread can see the same thing I see about you and Sierra Star casino.

You have certainly added credence to my thoughts on Sierra Star that I sent in my e-mail...

Unprofessional, incompetent and clueless people have no business trying to run a company. Unless the intent is to run it into the ground... which is what I eventually see as your ultimate fate.

[ergopro]

I got that same diiba-daaba-yadda-yadda-blah-blah...but received those emails after I asked them to close my account...They just made it sound like I'm not welcome in that casino as a typical bonus abuser...Would like to point out that I wasn't locked out...But received those "bonus abuser" emails afterwards...
Strange place...

[Pearland]

Not to feel bad, the same happened to me. Did not bother to even email them why they locked me out, wasn't interested in playing there depositing my money. Tried downloading to get the bonus. Oh well.

[The Watchdog]

The answer from that guy is not good.

I know playtech very well. Unless, they are part of a group of casinos where the customer has opened several accounts. there is no reason to ban him.

In case he has opened an account with an affiliated casino of Sierra where he chargebacked or pull some trick, then that will be a reason to ban him automatically.

I would like to know if there is a spokesman from Playtech to support this guy's post.

I honestly find the answer unprofessional and with no background to rely.

[unicorn40]

Well i closed my account there just after this happened because i def. wouldn't trust this place with my money.They seem to lock people out way to easy with no real reason.....They would prob. do the same thing if you actually had the nerve to win some money.

[sdaddy]

In case he has opened an account with an affiliated casino of Sierra where he chargebacked or pull some trick, then that will be a reason to ban him automatically.

I agree, but this has been a common practice at many Playtech sites for YEARS.

At the very least, I would like to see the casino groups who use this automatic banning to be upfront with the player when they ask why.

As protection to all, Playtech monitor the conduct of all casinos on their platform and if any single casino locks a player out for an apparently legitimate reason, then that player is automatically barred from all Playtech casinos. This is standard practice in the industry and is not peculiar to Playtech.

Absolutely not true. I've played all the major software platforms extensively, and Playtech is the only one that shares a blacklist of so-called "bonus abusers."

[unicorn40]

At the very least, I would like to see the casino groups who use this automatic banning to be upfront with the player when they ask why.

They SHOULD be upfront.....They should be able to give you a specific reason why.I think if a certain casino put you on a list to cause this problem,you should be told IMO ,the reason and the casino.Not the responses he got.

[HKGambler]

From now on...

If you don't want anyboby's business for whatever reason so as to even blacklist him, have the courtesy to notify him (thru email) BEFOREHAND, backed up by a readable reason.

Doing this, you are not wasting the players' time & energy as to go thru all the hassles to finally get to be told they have no entrance to your outfit.

Doing this, you can save all of your repeated, mindless robotic replies to yourselves because no gamblers would ask why their accounts are frozen.

Doing this, the whole online gambling world, which already had enough troubles, would thank you because you are helping it with fewer complaints.

[wootchris]

dear mrracetrack

I wish to point out the following –

1. As protection to all, Playtech monitor the conduct of all casinos on their platform and if any single casino locks a player out for an apparently legitimate reason, then that player is automatically barred from all Playtech casinos. This is standard practice in the industry and is not peculiar to Playtech.
2. That is why when you tried to sign up with us, you were automatically frozen out by Playtech. We did not even know you had tried to sign up with us;
3. Your initial queries went directly to Playtech and were not seen by us. This is why at that time, you did not receive any response from us. Our aplogies for Playtech not giving you a reason for your lock out.
4. The first we knew of this issue was when you emailed us directly. We responded IMMEDIATELY with the reason for your being locked out.
5. You acknowledged this response and thanked us for the reply.
6. If you feel you have been treated unfairly, please take up the issue with the casino that locked you out initially. Please do not blame Sierra Star Casino for something that is not of our doing.
7. We remain committed to upholding the principles of fair gaming and of treating our players with the utmost of respect.

Sierra Star Casino

I call bullshit.

I've been locked out of a Playtech or two, and had no problems signing up at a different one that was less neurotic about "abusers" ten minutes later.