SIERRA STAR CASINO... STAY AWAY!!

[chuchu59]

Originally Posted by mrracetrack

Posted by sdaddy:



I never won anything. Never cashed out at ANY Playtech casino...not even a dollar.

Well, the only other reason I can think of is that you took a bonus but although you lost both the deposit and bonus, you never went back to lose too much so it made 'sense' to them to think that you tried to take 'advantage' of the bonus given to you. The fact that you have lost is irrelevant to them as you never went back to become a loyal and consistent losing customer.

Chatmaster(chathead), if you are reading this, it's why so many players detest the term 'bonus abuse' as this very term is abused by the rogue casinos.

Mrracetrack,
Yeah, the casino rep, Ivosh did visit this forum today and that explains why they gave you that answer right after your post although they might as well have it unanswered with that sort of a reply.

[mucullus]

Originally Posted by Sierra Star

I’m sorry but it appears that you have been flagged by playtech (our service provider) to be abusing the bonus system in other Casinos that are run by Playtech. Please note that this is our Service Providers decision and is not a decision made by the management of the Casino.

At least their reply is straightforward. I think most online casinos try to hide the fact that they are solely a marketing agency which outsources several functions one would consider to be fundamental to a casino, like customer service, risk management, payment processing, etc.
Disclosing such structures would probably take much of the glamour out of online casinos. On the other hand, hiding behind these practises can lead to frustration and misinformation on the player's side.

[silkprint]

Thanks for the heads up Mrrace. I won't even sign up there . I can't be bothered giving my money to casinos that treat their customers this way anymore . Been there and done and never even GOT a tshirt .

[The Watchdog]

When I first saw their site and their advertisement I thought they were on the right road..

I would like to hear about them on this thread..

[paul1]

Sorry about your frustrating experience Mr. Racetrack. Some of these Playtechs are getting pretty scarey nowadays. My advice, stick to a couple of the good ones and pass on any gray areas.

I like Kiwi and I know they are reputable. But if you are not a member already, you might get tripped up by the same "system" that automatically booted you from Sierra.

Try Bet365. They use Playtech software. (which I think highly of) And I have never seen any complaints about Bet365 that I can remember. As far as I can tell Bet365 is very very reputable and they are rated A+ at Sportsbook Review. And they do not apparently work on the same system that booted you from Sierra. When you're dealing with Bet365, you're dealing with them and them alone.

[mrracetrack]

Paul1 posted:

Sorry about your frustrating experience Mr. Racetrack. Some of these Playtechs are getting pretty scarey nowadays. My advice, stick to a couple of the good ones and pass on any gray areas.

I like Kiwi and I know they are reputable. But if you are not a member already, you might get tripped up by the same "system" that automatically booted you from Sierra.

Thank you for your suggestions, Paul.

But to be honest... I will not bother with any other Playtech casinos.

If I ever was lucky enough to win and cash out a few dollars... I could easily see another "problem"... due to my name being on whatever "list" they are using.

Playtech software has never been one of my favorites... and the fact that they obviously don't wish to have me as a player at their casinos... is just fine with me.

There are far better places to play at that have shown me that they appreciate my business.

[johnwater]

Hi

I would like to be appreciated, which ones appreciate you, if its not too personal a question that is

JW

[ivosh]

dear mrracetrack

I wish to point out the following –

1. As protection to all, Playtech monitor the conduct of all casinos on their platform and if any single casino locks a player out for an apparently legitimate reason, then that player is automatically barred from all Playtech casinos. This is standard practice in the industry and is not peculiar to Playtech.
2. That is why when you tried to sign up with us, you were automatically frozen out by Playtech. We did not even know you had tried to sign up with us;
3. Your initial queries went directly to Playtech and were not seen by us. This is why at that time, you did not receive any response from us. Our aplogies for Playtech not giving you a reason for your lock out.
4. The first we knew of this issue was when you emailed us directly. We responded IMMEDIATELY with the reason for your being locked out.
5. You acknowledged this response and thanked us for the reply.
6. If you feel you have been treated unfairly, please take up the issue with the casino that locked you out initially. Please do not blame Sierra Star Casino for something that is not of our doing.
7. We remain committed to upholding the principles of fair gaming and of treating our players with the utmost of respect.

Sierra Star Casino

[chuchu59]

Standard practice? Ya gotta be kidding. I remember that several years ago, some roguish RTG casinos tried to pull off a similar stunt by voiding winnings of players who took up a bonus by stating they were on a blacklist. The former operators of Windows casino was one of those. The interesting thing was that the players concerned were not blacklisted at many other RTG casinos.

Even if you now claim there is a blacklist, wouldnt it too much to ask the player to contact the casino he played at before. Incidentally, I dont think Mrracetrack was 'locked out' of the 'other' casino as he claims he is still in 'good standing' there. Furthermore, he signed up at your casino so you should take this up with playtech instead of merely stating it aint your business. The initial mails welcomed him to Sierra Star so it can only be assumed that the e-mails came from the casino and not playtech. Actually, the player is conducting business with your casino only. As far as he is concerned, he doesnt care a damn about the software provider as far as claiming of bonuses is concerned.

Ivosh's response must be one of the prime 'couldnt-care-less' replies I have ever seen.

[unicorn40]

Geezzzzzz,talk about BS......I'm so glad i never made any deposits here....

Ivosh's response must be one of the prime 'couldnt-care-less' replies I have ever seen.

Ain't that the truth!!!