Jackpot Factory won't give me my account information

[vtlady]

Well, the long and the short of it is that the Jackpot Factory won't give me any of my casino account information with them. I have tried to get this information for sometime know. Yes, I know we are suppose to keep it in a safe place. I do have my All Slots information but not the other accounts at their other casinos. I can't find it. I have provided them with all documentation they need to give it to me. But they will not. Guess they don't want me to know how much they have taken from me. I really don't know what their excuse is. But to me they don't have one.
I contacted them through e-mail twice. I then sent my concern about this to eCogra. Tex, told me that I should have all that information and that they possibly had already given it to me. Well, if they had given it to me, I certainly would not be asking for her help. So, I don't have much faith in eCogra and what they will do concerning this lastest matter with the JP, over their unethical etc. marketing skum.

[ballysdb]

What type of information are you looking for? I have had to re-download many casinos and I forgot my account # and password. Usually all I need to do is email them my name, address, last 4 of my ss#, phone# and my date of birth and they would send it to me right away. How long have you been waiting?

[vinylweatherman]

If you have not wiped your hard drive since uninstalling the casino, the information you seek is retrievable from the Windows registry.

[vtlady]

I have been waiting since the first week in April. I wanted my account login information. I also wanted to know what names they were using to debit my account with. As I said before eCogra basically told me tuff luck. That is why I feel they won't do anything about this lastest marketing with the JP. Also, it's taking far to long for ecogra to let us know what is going to happen. I think they figure it will all be forgotten give it enough time.

[jargon]

argoca in my opinion has conflicting matters beyond anyone's control. I find them to be a very selfserving company. For the life of me I can't figure how this company can serve two servants the casinos and the players. They are or were financial backed by the fine people from 888. Don't casinos have to pay for their argoca stamp of approval. How can this company be a responsive advocate for players is beyond my comprehension.

This will not be the last you here of this story. How unfortunate seeing player be played like this. Jargon

[jetset]

VT Lady for someone who has been consistently and vehemently critical of eCOGRA you seem to be pretty quick to seek their assistance. Assuming your complaint is correct I'm sure it will receive fair attention, because contrary to your opinion I have found Tex Rees to be very professional and efficient.

Jargon - I could try to correct your flawed perception of how eCOGRA is funded, structured and what safeguards the players have, but the last time I tried to do this in a rational way with a poster here it generated nothing but closed-minded abuse.

So I will just say that "Play It Safe" casinos do not fund eCOGRA - the software companies that power them, Microgaming, Ongame and 888.com are the funding companies and each of these competing companies has a seat on the board.

That is balanced by three independent directors from the general land gambling sector who are entrusted with the day to day operational control and strategic direction of the body, and to whom the CEO and FGA report directly.

I would suggest, if you have not already done so, that you visit the eCOGRA website at www.ecogra.org for full details, or you could email the CEO who has always had an open door policy for players.

[jetset]

VT Lady, I've taken the liberty of contacting the FGA at eCOGRA on your behalf, directing her attention to this thread.

She has responded as follows:

"I regret I am at something of a disadvantage here, because I don’t have any outstanding disputes with JP. It is perhaps worth noting however that any account info the poster VT Lady requires is probably available through the casino site subject to some verification checks to protect her privacy.

"If she wants to go further back I'm confident that the casino should be able to supply the information, too - again subject to personal verification checks to protect her privacy and security.

"If the casino concerned is refusing to supply the info point blank, I would suggest that VT Lady submits a dispute form online to me a.s.a.p. and I will certainly look into her claims and see what the problem is at the casino concerned."

Over to you, VT Lady - the offer from the FGA is open.

[vtlady]

You can defend ecogra until the cows come home. I did not have a problem with them until april of this year, when I had asked them with help with my casino accounts at JP. Well, again I will tell you they were no help. I also think that the approved casinos and eCogra are all in bed together so to speak.I know everyone is entitled to their own opinion. I have mine and you have yours, lets leave it at that. It is a shame that I have to post it here in a public forum to finally get a response from the JP to help me with my request for my information. Also, I provided them with all verification of who I am and they were my accounts. The JP are the lowest of the low with their lastest marketing skum. They are preying on the weakest of the human race as far as I am concerned. It's about time eCogra get off their butts and does something about this, the Kahnawake ceertainly won't. I asked them for help also and they won't even respond. So you draw your own conclusions and so can every one else. I am just stating facts about my situation.

[Casinomeister]

Originally Posted by vtlady

...It's about time eCogra get off their butts and does something about this...

eCOGRA got off their butts a couple of weeks ago; it's been reported on twice already:

http://www.casinomeister.com/forums/...t-factory.html

http://www.casinomeister.com/forums/109369-post442.html

Please check out the forum before wigging out. Thanks!

[vtlady]

Yes, I know there has been a response form eCogra. I am looking for a final decision. How long do you think it should take? I am not wigging out as you so put it. Maybe not making myself quite clear. There is a difference.