Montana Disputes - How long should it take?

[doober]

How long should I patiently wait for Montana Disputes to give me any type of status on my complaint before I escalate this to the next level?

Tomorrow will be 4 weeks, where the only communication I received was after 1 week of my complaint when they told me they were looking into it.

Just wondering from other's past experiences.

 

[chuchu59]

It could be weeks or even months from my experience. In the end, even if Montana rules in your favour, you have to push the casino to comply. Montana once ruled the release of comp points at a certain casino in my favour but the casino seemed ignorant of the decision. It took a week more to get my comp points.

 

[bpb]

I'm currently going on 6 months on a dispute. I asked for a status update after 5 months, and they told me that these things take time and that they were still waiting for a response from the casino.

 

[retlaw]

Don't expect that Montana will solve your problem.My experience with Montana is very bad : worthless organisation!!

 

[nikest27]

Don't expect that Montana will solve your problem.My experience with Montana is very bad : worthless organisation!!

i strongly agree with you. just wastage of time. and a casino organization to fool people. worthless organization.

 

[jetset]

RTG alerted and pointed to this thread - Eduboys please post here again if you've heard nothing in a week's time. That way we can monitor this and keep it live.

 

[mrracetrack]

I'm currently going on 6 months on a dispute. I asked for a status update after 5 months, and they told me that these things take time and that they were still waiting for a response from the casino.

Montana is still waiting for a response from the casino for five months?

And they feel 5-6 months is a "reasonable" time period? :xxx

Montana... :sniper:

 

[kheladi]

I had one resolved by montana

It took like 4 to 5 months i had given up because it was just 250 dollars
but to my surprice montana was dormant( did not here for 2 months) and all of sudden get email saying it was in my favour and check sent to me by dhl
and then same responce from casino and had check in 6 days

 

[wangpoker]

no help I think

 

[paul02085]

How long should I patiently wait for Montana Disputes to give me any type of status on my complaint before I escalate this to the next level?

Tomorrow will be 4 weeks, where the only communication I received was after 1 week of my complaint when they told me they were looking into it.

Just wondering from other's past experiences.

I would say they will get back to you in about the same length of time it takes to get paid by Black Widow/Grand Banks

 

[doober]

I just received an update from Montana. They have filed their "Initial findings" with the operator, who then has a chance to respond before final findings are issued.

Not sure if it was the thread, or just a coincidence, but looks like I'm starting to get somewhere! Now if they gave me some type of timeframe as to how long the operator has to respond that would have been nice.

 

[chuchu59]

I just received an update from Montana. They have filed their "Initial findings" with the operator, who then has a chance to respond before final findings are issued.

Not sure if it was the thread, or just a coincidence, but looks like I'm starting to get somewhere! Now if they gave me some type of timeframe as to how long the operator has to respond that would have been nice.

This will be the acid test. If Montana has any clout, the casino should, at most, reply to them within 3 days.

 

[Tdoggy]

Good ol Montana lol

Good old Montana...lol what a joke they are...lol. Now Julie she was for the player....may she R.I.P. Montana aren't they paid by RTG???? How could they possibly be for the player??? Good luck getting paid. But if you do don't count on it for a long long time.....

They drove me crazy.....no help at all....a big BOOOO!!!!!

 

[chuchu59]

Good old Montana...lol what a joke they are...lol. Now Julie she was for the player....may she R.I.P. Montana aren't they paid by RTG???? How could they possibly be for the player??? Good luck getting paid. But if you do don't count on it for a long long time.....

They drove me crazy.....no help at all....a big BOOOO!!!!!

I miss Julie too. She was a true champion for the players. Now, gambling.com will never be the same again without her.

 

[chuchu59]

Good old Montana...lol what a joke they are...lol. Now Julie she was for the player....may she R.I.P. Montana aren't they paid by RTG???? How could they possibly be for the player??? Good luck getting paid. But if you do don't count on it for a long long time.....

They drove me crazy.....no help at all....a big BOOOO!!!!!

I miss Julie too. She was a true champion for the players. Now, gambling.com will never be the same again without her.

 

[BBKPoker]

If you are sending email to Montana, you might as well send it into a black hole. Playtech's internal dispute process isn't any better either (contact Iris, have her email the casino and parrot the same answer the casino tells you, continue to not get paid by whatever shady casino action is taking place).

Fortunately, there are a few reptuable RTGs (Bos, Geisha, etc) and Playtechs (Diamonddeal etc) that fall under the accredited lists, but they are the exception and not the norm. MG is still by far the best software provider as they seem to be the only one that takes a hands-on approach with who licenses their software.

 

[doober]

It has been 3 Days since I was sent the response:

Dear XXX,

Initial findings have been sent to the operator. The operator has the opportunity to respond to these initial findings before final findings are issued.

Thank you,
The Player Dispute Team​

So I felt it would be appropriate to ask the follow-up question:

In what timeframe is the operator required to respond to these initial findings before they are disclosed to me?

Thanks,
XXX​

Wonder if they'll actually give me a hard date in a response.

 

[doober]

June 21st (5 1/2 weeks after I posted the dispute) I received a reply that final findings were reported to the operator and they have 3-7 days to respond.

Will let the forum know what happens.

 

[carramrod]

If you don't mind me asking, which casino is this and approx. how much money was involved?

 

[doober]

I'm going to hold off publicly name the casino and the amount for now as I'd rather keep it off the public boards.

Just wondering, what is proper etiquette in this situation? I assume I give the casino ample time to rectify the situation before publicly naming it.

 

[doober]

On June 26th the casino made some claims to dispute the final findings (I still do not know the content of Montana's findings). Shortly after receiving the Casino's message, I responded.

It is now 3 hours short of 9 days since my response, and I have not heard anything from Montana nor the Casino. I was under the impression that this dispute should have been closed 3-7 days after final findings were issued. I made an inquiry as to the status of my dispute on July 5th, and if I do not hear anything about the status of it within the next day or two, I am tempted to go public with the details of my dispute.

 

[The Dude]

If you PAB, I can contact my Montana contacts to see what's up.

 

[doober]

Update: The casino just made me an offer that I felt is no good (20% of the complaint amount) with some "fuzzy" math involved. This was done outside of Montana Disputes. Not quite sure what the process is moving forward as I still have not heard anything on Montana since my last status request on June 27th.

 

[phynqster]

Everytime you have contact with the casino, and they notify Montana there is usually about a 7 day delay. Once Montana has decided on their findings it can be up to a month for the casino to come through. I know the time frame sucks, but have seen Montana close a casino, by taking it off the internet when a casino disregards the final ruling. Vert strange situation that the casino would offer you a 20% pay off. Most cases are pretty clear cut one way or another.

 

[doober]

Montana put the dispute into the final findings status on June 21st. So I'm almost one month into it. I haven't heard anything from Montana since June 26th, but the Casino contacted me outside of the website once with a settlement offer that I refused.

There is nothing more that I can do now than wait, so I'll keep posting updates as they occur. Hopefully this will help someone down the road understand how long the dispute process takes as I could not find any documentation about it on the net.

 

[doober]

The casino upped its offer. Still put some fuzzy math in the offer that made it roughly 20% less than it should have been had their math been correct.

I told the casino that I would wait until Montana disclosed its final findings as I felt I am owed more than their offer. Looks like this may actually work out for me!

 

[doober]

So now it is almost 6 weeks since the "Final Findings" were entered by Montana (Strange that they are considered "Final Findings" yet they give the casino a chance to respond to them before disclosing them to the player). The casino made some claims against the "Final Findings" to which I promptly responded to over 5 weeks ago. I have asked for an updated status several times since then with absolutely no response from Montana.

The casino has given me two offers in this 6 week period as previously posted in this forum. I did not accept either offer (The latest offer was given on July 19th), and I informed the casino that I would like to wait until Montana publishes their results.

I will continue to play the waiting game until this dispute hits the 3 month mark on August 12th at which point I will go public with my dispute if I do not receive any response from Montana.

 

[doober]

Montana responded with what I believe was a revised second offer from the casino.

I promptly responded that I would wait until Montana disclosed their final findings as I felt the offer was unacceptable. I will keep the thread updated. I see no reason why Montana should wait any longer before disclosing their findings to me.

I also do not understand why anyone would accept a settlement after the final findings have been offered and disclosed to the casino, but not to the player. One can only assume that the casino manager would attempt to offer less money than Montana claims they owe.

 

[chuchu59]

Montana needs to show more transparency on this. Since the findings were 'final' and if there was a monetary value attached to it, the casino should not be allowed to make a counter-offer. They should have done this before Montana's decision on the 'final findings'.

If Montana wished to give the casino an opportunity to counter their findings they should have simply contacted the casino. Now that they say they have finalised everything and communicated this to the player but still allow counter-claims from the casino is very unprofessional and only serves to make matters worse.

 

[doober]

Montana needs to show more transparency on this. Since the findings were 'final' and if there was a monetary value attached to it, the casino should not be allowed to make a counter-offer. They should have done this before Montana's decision on the 'final findings'.

If Montana wished to give the casino an opportunity to counter their findings they should have simply contacted the casino. Now that they say they have finalised everything and communicated this to the player but still allow counter-claims from the casino is very unprofessional and only serves to make matters worse.

Totally agreed. The matter was put to the initial findings before final findings. I am not sure why the casino was allowed to respond to the final findings in the first place. If they were allowed to respond, why leave the matter open for 7 weeks!

 

[doober]

Has anyone else who has filed a dispute with Montana Overseas noticed that they take at least a week to write a response? Oftentimes longer.

Wonder if they'll drag my dispute on longer than 3 months... (2 months after final findings were issued.

 

[bpb]

I just received a finding in my favor on a dispute that I filed over 6 months ago. Unfortunately, the money was returned to my casino account. I expect that the cashout will take at least a month.

 

[doober]

Quick update...

I have not heard any status update from Montana in over 1 month. Going on close to 4 months for the dispute... Still waiting.

 

[smackyeah]

My experience goes like this.

Submitted a claim August 21. Initial findings August 24. Received my money today September 12.

It wasn't a large amount but was still surprised it came this fast after reading this thread. Of course the money was in 'cashout limbo' for two months until I sent to Montana. Interestingly enough there were no final findings, the case is still in initial findings.

 

[doober]

I'm jealous... Still waiting here. Montana claims they need to hear back from the casino, and sent a second response on 9/12 (over a week ago).

Hopefully I'm nearing the end...

 

[doober]

9/26 - Montana responded and let me know that the casino offered me less than their previous offer.

I again declined the offer... Seems like I'm spinning my wheels here with Montana after 4 and a half months.

 

[doober]

Now 1 week shy of 5 months, a different casino manager called me up and tried to settle for an amount I already refused. He flat out told me that he will drag this out for as long as he could with Montana if I did not take the offered amount.

I am now debating whether or not to publish the facts of my case as I feel I have given the casino and montana ample time to make a decision. Have a PM out to a few people from the board I have been talking to regarding my dispute. If they think it is a good idea, I will open up a new thread with the facts of this nearly 5 month old dispute.