betfred does not pay me for no reason!!

[Big_panaso]

HI.

I opened an acocunt with betfred about 2 months ago, deposited 250GBP and played with the sign up bonus, finishing with 2,400GBP.
not a big amount for a sportbook like betferd, right?
They asked me for documentation, I sent them passport and utility bill but they refuses to pay!!

here is thier responce:

¨There were discrepancies in the documentation you provided and as such you have failed our security investigation.¨

I asked the manager to explain me in plain English, what do they mean by that. I mean, I sent the very same documents to several casinos and all casinos (in some I won bigger amounts) accepted them without any problem only this casino would not.

they refused to answer me and all I got was my deposit back.

now, I really don´t know what to do with these guys.

I filed a complain with playtech but according to what I read here they are not suposed to be very helpful.

any ideas?

[vinylweatherman]

Plain English?

They have accused you of being dishonest with them, plain and simple.

This could be anything from multiple account fraud to pretending to be someone you are not and using fake documents to support the deception.
To convict without trial is poor, and not something that encourages the belief that the online casino business is honest itself.
In a fair society, anyone accused of something should have the right to mount a defence to clear their name. In any case, it is quite possible that the casino/sportsbook have made an error, but are answerable to no-one.
The only resolution would be to sue Betfred for damages (defamation of character), including the disputed winnings in court (the winnings alone may not constitute a claim if gambling debt is not enforcable in law). I believe they reside in a "proper" juristiction. Look for a term stating which country's law decides the outcome of any legal dispute, and hope it is in the EU rather than somewhere like Antigua.
While you may not win, BetFred will have to justify their actions in open court and convince a Judge that they acted responsibly in coming to their eventual decision, and made every effort to clarify any perceived discrepancy to rule out the possibility of simple error rather than attempted fraud.

Even an intent to take legal action will trigger them to look again at the case, they don't want to be embarrassed in court by being criticised by the judge.
There are many examples of big companies treating customers like this, and refusing to consider the possibility that their procedures are in error. This often results in extreme embarrassment in court.
British Gas have fallen for this many times, taking customers to court for unpaid bills only for the judge to find that they are not even supplied with Gas in the first place, and why did the company not work this out for themselves when the customer repeatedly statd they had no gas coming into the property.
Security checks often fail for similar reasons. The system is fine, but it has been fed garbage instead of valid data at some point in the past. Eventually, this causes problems down the line, often for the innocent party, not the party that might have triggered the inclusion of the duff data. The innocent party really has no clue as to what the hell is going on, and as far as they are concerned they are being shafted by some dodgy operator pulling a "reserve the right for no reason" on them.

[Dirk Diggler]

Their manager is a member here (username Betfred Casino) and you should first start by contacting him/her.

If you click on 'Casino Contacts' towards the top centre of the forum you will be able to find them and send them a PM.

I must say I'd be very surprised to see the online arm of a highstreet UK Bookmaker doing this for no good reason.

[Slotster!]

Bet Fred are 100% reputable.

There's either a mix up that needs resolving, or something not quite right as they suspect. Either way, they'll sort it.

[Casinomeister]

Originally Posted by Dirk Diggler

Their manager is a member here (username Betfred Casino) and you should first start by contacting him/her...

Eh, he hasn't signed in for over a year, so I dropped him off of the list.

Looks like I'll have to pursue this the old fashioned way

[Casinomeister]

Have you PAB'd?? I have one that is almost identical to your situation. If you haven't yet, please do.

[GOCC]

Originally Posted by Slotster!

Bet Fred are 100% reputable.

There's either a mix up that needs resolving, or something not quite right as they suspect. Either way, they'll sort it.

I use to be a distict manager for them

Let me tell you, they are not above all suspicion on anyhting

[silcnlayc]

Watch out Betfred Casino!

Eh, he hasn't signed in for over a year, so I dropped him off of the list.

Looks like I'll have to pursue this the old fashioned way

The meister is on it! Go gettum chief!

[GrandMaster]

Originally Posted by vinylweatherman

I believe they reside in a "proper" juristiction. Look for a term stating which country's law decides the outcome of any legal dispute, and hope it is in the EU rather than somewhere like Antigua.

Betfred is registered in England and Fred Done lives is Salford. England is a good place for defamation lawsuit (for the plaintiff). If personal data is processed in the UK, then there is also an obligation under the Data Protection Act to ensure that it is correct.

[Slotster!]

Originally Posted by GOCC

I use to be a distict manager for them

Let me tell you, they are not above all suspicion on anyhting

Hey - they're a bookmakers, I'd always be suspicious about them!

What I meant really is, they're a well funded properly set up B&M place, not someone you should be worried about purposely ripping you off (more than usual )