betfred does not pay me for no reason!!

[spearmaster]

The last time I looked, Amsterdam was not in Colombia.

[picassotime]

Hi,

I am having the exact same problem with Bet Fred! I made a cash in and Bet Fred asked me to provide a copy of my ID and a recent utility bill. I e-mailed them a scanned copy of both...they would not accept them. Said they had to be faxed. I did not have a fax machine so I went and bought one and faxed them what they wanted. Here is the response from Bet Fred:

Dear Stephen,

Thank you for contacting Betfred Casino.

We have received your documents and after being checked you have failed the security check.

We will not be approving your cashout request and have returned your original deposit back to your Neteller account.

Betfred does not wish to offer you an account in the future so it will remain closed. We now consider the matter closed.

Regards

Casino Manager
Betfred Casino and Poker
www.betfred.com

I aksed them how I failed their security check and they did not answer. They still haven't answered.

Bet Fred does not like to pay their winners. I am really hoping someone can help.

-Stephen

[spearmaster]

Originally Posted by picassotime

I am having the exact same problem with Bet Fred!

Could it be because you are from a particular state well known for its nightlife and natural scenery? Not to mention casinos and sportsbooks?

[GrandMaster]

Originally Posted by picassotime

I am having the exact same problem with Bet Fred! I made a cash in and Bet Fred asked me to provide a copy of my ID and a recent utility bill. I e-mailed them a scanned copy of both...they would not accept them. Said they had to be faxed. I did not have a fax machine so I went and bought one and faxed them what they wanted.

I know it is too late for you, but you can use your computer to send faxes if you have a modem, and most computers these days come with one built in.

[lottethedog]

I've played and been paid at Betfred. Never had an issue with them.

Seriously did you actually buy a fax machine? If so why?!?

[Casinomeister]

Originally Posted by spearmaster

The last time I looked, Amsterdam was not in Colombia.

I should have checked that earlier.

Big_panaso - could you mind telling me what your citizenship is and where is your place of residency? Where are you? Thanks!

And please send me the documents you sent to Befred as well.

[Big_panaso]

hi,

first, I would like to say it was quite rude of spearmaster to expose infomration he got, probably from my IP.
What if I told my wife I am going to a business meeting in Paris while instead I went with my mistress to Colombia?

second, yes, I was in Colombia, I did not read anything in the terms of the casinomeister web site saying that I have to log in to the forum only from my place of residency.
by the way, I will save your time, I am in the UK right now, any problem with that?

and third, I really do not get bet fraud casino. I opened the account, played and cashed out from holland, so what reason do they have to withhold my payment? I sent the casinomeister all the documents as well a week ago but so far, nothing.

[WAYLANDER]

Im a newbie so take as much notice of this as you want.
I did the $250 poker (slightly diff i know ) bonus and found their customer support to be the friendliest and most helpfull i have come accross.. infact when i completed the bonus something along the lines of congrats, way to go , was said to me!
Also they advertise quite alot in the uk sponsoring some pretty big sports.
Not the act of a dodgy opperation in my book.
But hey....what do i know
WAYLANDER

[vinylweatherman]

Originally Posted by Big_panaso

hi,

first, I would like to say it was quite rude of spearmaster to expose infomration he got, probably from my IP.
What if I told my wife I am going to a business meeting in Paris while instead I went with my mistress to Colombia?

second, yes, I was in Colombia, I did not read anything in the terms of the casinomeister web site saying that I have to log in to the forum only from my place of residency.
by the way, I will save your time, I am in the UK right now, any problem with that?

and third, I really do not get bet fraud casino. I opened the account, played and cashed out from holland, so what reason do they have to withhold my payment? I sent the casinomeister all the documents as well a week ago but so far, nothing.

Being in the UK should provide an opportunity to go and discuss this in person if the amount is significant enough. It seems the problem lies with the documents, which at first they did not accept. If you registered from Holland, and the documents support residency there I wonder what the problem is.
Casinos WILL log the IP address, and if you had transacted from Colombia this might have got you flagged as "dodgy". They would normally expect several different pieces of information to tie in. If anything is wrong, then you "fail the security check". This check also looks for players with multiple accounts, and this is another reason they may have failed the check - and this can happen even if the documents all tie in.
You might even want to put the case in front of a lawyer here, again providing the amount is worth the trouble.

[spearmaster]

One of the current problems is that Holland does prohibit online gambling, and marketing to their citizens. This is why I check location. Not saying one shouldn't be allowed to travel, but you also have to admit that saying you are from one place and posting from another does raise red flags. This is one of the indicators we use to try and determine the legitimacy of first-time posters in situations where they raise complaints in their first post.

And in this case, it might also help to determine what BetFred is using as justification for its actions.