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In January I played at two casinos that I now know are owned by the main street group:
lasvegasusacasino.com and
diamonddealcasino.com
Before depositing, I read the T+C’s at each. I am a US citizen who has been working outside of the US in the global economy. I had some British pounds and I wanted to check that it was OK to deposit with them. (Some casinos penalize players for this, but I wasn’t earning US dollars at the time.) The T+C’s made no reference to a problem with depositing in GBP. I then looked at the Banking page. On both of these casinos the top of the banking page read:
“Making Deposits
We accept deposits in any currency. Player accounts are tracked in US dollars so deposits made in currencies other than US dollars will be converted at the current bank exchange rate.”
(They both still do):
http://lasvegasusacasino.com/banking.php
http://www.diamonddealcasino.com/cashier.php
So I thought, no problem. I’ll deposit in pounds and they will convert them into US dollars. I played at each, one at a time.
I set up an account at LasVegasUSAcasino. I was given a choice of currency. I assumed that the money was all getting converted into US dollars, so a selected “GBP” to indicate I was depositing in pounds. I expected it would be converted into $100 (US), since the banking page clearly states this is the procedure. Instead they took 100 GBP. I played with it, was awarded a bonus and cashed out 283 GBP.
Without knowing DiamondDealcasino was part of the same group, I also opened up an account there. Same thing, only I didn’t claim a bonus there. I deposited what I thought was $100 (US) only to find 100 GBP were deducted from my bank account. I withdrew 213 GBP.
When I went to check my bank account, I realized they had shorted me:
Of the 283 GBP withdrawn at LasVegasUSAcasino they only paid 268 GBP
Of the 213 GBP withdrawn at DiamondDealcasino they only paid 199 GBP
(It was a little hard to see this at first because they recredit in two steps, each less than the full withdrawl.)
When I called to complain they told me that the because I wasn’t a British citizen they had charged me 5% fee for cashing out. They told me this was in their T+C’s. It is not listed under the T+C’s. What I did find is at the very bottom of the banking page under “Overnight Express” they state:
"All players using € (EURO) outside the Eurozone (12 countries in which euro is the official currency) or £(Great Britain Pound) outside the United Kingdom will be charged an additional 5% fee on every approved withdrawal request up to a maximum fee of €500 or £500."
I never requested an overnight express payment, so I don’t understand how this fee could apply. ESPECIALLY SINCE THIS IS CONTRARY TO THE CLEAR WORDING AT THE TOP OF THE PAGE THAT ALL DEPOSITS ARE CONVERTED INTO US DOLLARS!! So according to their banking page, I deposited 100 GBP. They then converted that into US Dollars. Then they converted it back to GBP for me to play with. When I went to cashout they charged me a 5% fee for all of this currency conversion, which I never requested.
I talked with several people on the phone and got nowhere. I realize the amount in dispute is not great, 15 GBP and 4 GBP, but it still annoys me. I have been busy, and it appears that the 60 day window for complaining to Playtech has passed. (And Brian was not available when this happened in January.) But I think everyone should see the DECEIT that the Main Street group is practicing. Despite the fact that I wanted to wager in US dollars, I am now unable to open another account with them, and they refused to convert the existing accounts to US dollars, as the banking section clearly states they would do. Frankly, I’ll take my business elsewhere. I hope everyone here does the same.
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Originally Posted by Simmo!
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