Main Street Group confusing terms!

[kreome]

If this is the case then I find them reputable and much better than many casinos I know, not to mention who.

Playtech runs a honest software and once the casino pays it is enough to play there and this group pay ok.

They also have good weekly bonuses.

[The Watchdog]

I really enjoy following Brians work... He really is something on spotting bad businesses and evil casinos.

Playtech, for me, is the best gaming software available. They might not have as much sites as microgaming or Rtg... but check it for your self. Their games are nice, their payouts are great and their software can not be compared to other.

They recenlty went public on the London Stock Exchange and are doing awesome. By the 2nd day on the LSE their site was updated and some new casinos have been launched since.

Regarding the Mainstreet group, I work in Costa Rica and have some knowledge of the industry. The Mainstreet Group, regardless what anyone say, runs a legit and honest business. They are always on top to make sure their customer service staff provides the best service and make sure to satisfy all their customers needs.

I have always said that Playtech should be more on top of casinos who give a bad reputation to their brand. Is a shame that such a good software is considered by some people to be bad or a scam only because some companies believe they can run a decent operation.

If you call any Mainstreet Vegas Group casino through chat, email or phone you will always receive a professional answer, never a busy dial tone, and their chats are always answered regardless the time of the day within seconds.

I am not an online casino fan, however this will be a site I will make business with. All you need to do is contact them and see for your self the service.

Somethings, as in all companies, are not right. Their payouts procedure is not the best, however they will pay any amount won fair and square. They do match up deposits first, and then like 2 days later winnings. However you can be sure that their operation is a legit one. You don't have to listen to me, just take a look what the Meister said.

[CROGO]

Well this complaint is NOT resolved.

Mainstreet is still refusing to cough up the commission they charged me on my winnings.

The change in terms is too late for them to apply this to my account retroactively. In fact, changing the terms after the fact is an admission that terms were not sufficient to form a valid agreement between us. I NEVER AGREED TO THIS! These Terms and Conditions form contracts between the parties, and I cannot, under the law of contract, be found to have agreed to what Mainstreet group’s rep now admits were “confusing” terms.

So then what has Mainstreet done to deserve to charge me a commission on my winnings?

Please let me explain you that the charge is issued because our main accounts are in US Dollars and every time we make currency exchanges to EUROS & Great Britain Pound we have to pay an overprice in the exchange rate it is used for the conversion.
Unfortunately, we are not able to refund you the amount deducted because of the reason stated.
Kind Regards,
Summer Blair

Maybe the “main” accounts are in $US, but she didn’t say they didn’t have accounts in GB pounds or euros! The problem with this cover story is that Mainstreet group doesn’t NEED to pay an overprice on currency exchange rates, it CHOOSES to pay an overprice on the exchange rate. The Mainstreet group casinos in question both state:

“Financial transactions are processed through RX Advertising Limited, 48 Bedford Road, Ruislip, Middlesex, HA4 6NA, UK; owner of this casino.”
http://www.diamonddealcasino.com/aboutus.php
http://lasvegasusacasino.com/about_us.php

So the reality here is that I deposited in GB pounds, I wagered in GB pounds, and I was paid in GB pounds by a British company. It appears that RX Advertising Limited, a British company and the owner of these casinos, is the party profiting from this “confusion” by selectively overcharging the patrons of its subsidiary casinos. Since RX Advertising Limited has unfairly profited at my expense, how can I file a complaint against this company with British authorities?

And no Bryan, I still don’t understand why this group of casinos is on the recommended list here. Their rep here appears to think I am stupid, and she is very mistaken. The problem is not that they are “unable” to refund the commission on winnings they charged, the problem is that RX Advertising Limited, the owner of the casinos, REFUSES to pay me what I won!

[vinylweatherman]

These UK addresses are only processing companies. A few other casinos use these too.
I can now speak from experience, and in theory there DOES appear to be an opportunity to "abuse" the currency edge as the bonus on sign up is $125 or £125. Although the casino charges this 5% if you are not UK resident, my withdrawals are in GBP rather than USD, so there is no conversion charge at Neteller.

I do believe, however, that the issue of how currency is handled at some casinos needs clarification. Often what you see is not what you get due to behind the scenes currency exchanges.

I have just tried Intertops, and GBP is allowed for me. When I deposited, it exchanged the currency to the base account USD, however, my Neteller was deductd in GBP and no "leakage" of funds was experienced.

If you are to be charged 5% for having the account in GBP, it might be better paying for the exchange at your end and registering to play in USD. Main Street will not then take a 5% cut, and you will pay around 2.5% at your end, maybe less if you open an eWallet account in USD and pay the exchange fee once when funding it for all USD casino accounts.

It's a shame I can't have two Neteller accounts, one in GBP and one in USD, it would save a little in exchanges as I like to keep my money on the move as this seems to make the casinos a little hotter.

I am impressed by the Playtech slots, I have been playing slots only and have not lost a dime, in fact I am ahead! This would be pretty unusual at MG without a big hit or two. The only downside is the software occasionally freezes solid for no apparent reason, usually on slots autoplay.

[CROGO]

Originally Posted by vinylweatherman

These UK addresses are only processing companies. A few other casinos use these too.

So then why does Mainstreet group list them as the owner of the casino? (It is the same address listed at each casino.)

Something is very wrong here!

[vinylweatherman]

Might be worth a look, this is possibly a holding company, but if the casino is actually based there they would need a UK licence, which are not available till 2007.

Try looking them up on the UK Companies house website (I may try this). If they are a PLC, then it should be possible to get an annual report out of them to see exactly what they do, and how much they make and on what. Far better than being based in Belize where it is impossible to find out anything useful.

[CROGO]

No I don't think the casino is based there, but they appear to be using the holding company to double charge high exchange fees. If you deposit in pounds they convert it into dollars, charge a fee, and if you win they change it back and charge another fee. Its just a good way to charge a fee to a subsidiary and move the profits around. This would be fine if they kept to themselves, but they appear to be using this to punish certain customers at the casinos.

This is unacceptable.

If I deposited 100 GBP why should I pay a 5% fee to withdrawal it?

I never had the choice of collecting the winnings in dollars, and I would have preferred that.

[GrandMaster]

Originally Posted by CROGO

“Financial transactions are processed through RX Advertising Limited, 48 Bedford Road, Ruislip, Middlesex, HA4 6NA, UK; owner of this casino.”
http://www.diamonddealcasino.com/aboutus.php
http://lasvegasusacasino.com/about_us.php

Companies House information:
RX ADVERTISING LIMITED
48 BEDFORD ROAD
RUISLIP
MIDDLESEX HA4 6NA
Company No. 05103364


Status: Dissolved 17/01/2006

This is not good.

[vinylweatherman]

This had better just be a lack of a website update!
As Bryan has them listed, perhaps he can find out if this is the case as he seems to know the owner(s).

My withdrawal from Diamond Deal appears to be being processed properly, deposit refunded in a day or so, and a five day audit for winnings. A pain, but better than waiting 5 days for both deposit and winnings! The returned deposit can be put to immediate use!

[CROGO]

Originally Posted by GrandMaster

Companies House information:
RX ADVERTISING LIMITED
48 BEDFORD ROAD
RUISLIP
MIDDLESEX HA4 6NA
Company No. 05103364


Status: Dissolved 17/01/2006

This is not good.

Look at these too:
http://www.sunpalacecasino.com/support.html
http://www.twinacescasino.com/faq.php
http://www.slots.com/support.html
http://www.vegascasinoonline.com/faq.php

Each of these Mainstreet casinos states that it is owned by a dissolved company that is processing the financial transactions!

Again, they charged me hidden fees and misrepresented who owned the casino and who was processing my payment!

Why are these casinos on the approved list here?