Main Street Group confusing terms!

[soflat]

Originally Posted by scrollock

so i would love to hearryans explanation why they are included here, when not a single non-betting person in the UK has ever heard of them, ...

What is the UK, like the center of the gambling universe or something?

[scrollock]

Originally Posted by soflat

What is the UK, like the center of the gambling universe or something?

erm no not yet, but is getting that way.

if we are talking "mainstreet" uk casinos, this group is certainly not mainstreet.

[Casinomeister]

The Mainstreet group of Playtech casinos are run by Marty Jensen who has been in the online gaming business for a good number of years. He has a high profile and runs his operation in a fair and professional manner. I had observed these casinos for a long period of time before bringing them on, and I am convinced that I made the right decision:

1. They run their own service and support unlike most othe Playtech casinos.
2. Complaints are virtually non-existant.
3. The operator is accessable and is commited to this industry.

Originally Posted by scrollock

no reputable UK webmaster would promote this group above other Uk ops, so why is it promoted here

What makes you say this? I could probably count the complaints that these casinos have generated over the past several years on one hand - and each and every one of them was resolved. Compare this to William Hill's vaccuum chamber of customer support and the comparison is alarming.

Just because a casino is located in the UK doesn't mean it has its shit together.

[vinylweatherman]

These "UK Casinos", are actually regulated in places like Gibraltar. They are run under licence from the household names. William Hill are not the only reputable UK betting shop brand that has a casino with "vacuum chamber" support; Littlewoods are even worse. Intercasino UK at least has the option to E-mail Jane Bentley (and actually get a meaningful reply) if the normal Cryptologic support centre seems lacking.

Perhaps an explanation of this issue of the 5% fee to discourage use of the pound, when it doesn't actually seem to give a player an edge on bonuses, would help to clear this up and show that this is one of the few Playtechs that can be trusted.

[VJennifer]

Dear Players

Apparently, there has been some confusion with regards to when the 5% fee will be applied to withdrawals. Based on the feedback we have received, we have reorganized our banking page to better explain when the fee will be applied. Please note that this applies for all our withdrawal methods.

We trust that this will clarify when the fee will be applied. This information is now available under our Special General Note section which speaks to minimum wagering requirements and withdrawals made by players outside the Eurozone or the UK for Euro’s and Pounds (respectively).

We apologize for any misunderstanding or inconvenience this may have caused. Feel free to contact our Support Team at any time with any questions or comments you may have.


Thank you for your continued support!

Regards,

Main Street Vegas group

[Vesuvio]

Originally Posted by VSummer

We trust that this will clarify when the fee will be applied. This information is now available under our Special General Note section which speaks to minimum wagering requirements and withdrawals made by players outside the Eurozone or the UK for Euro’s and Pounds (respectively).

So the only change you've made is to add a "Special General Note" heading and possibly add Euros to the currencies where you're charging the fee? (or were Euros included before?)

There's no particular reason to assume the 5% part comes under the new heading anymore than that it came under Overnight Express, though it's true no-one's going to make that mistake now. Perhaps you could standardise font sizes.

You've still got this nonsensical text at the top of the page:

We accept deposits in any currency. Player accounts are tracked in US dollars so deposits made in currencies other than US dollars will be converted at the current bank exchange rate.

Even if this is the case (which seems extremely unlikely) it's completely irrelevant to players. Perhaps you could consider leaving it out and if you want to have a note on currencies at the top then make it a note about the fact that if you play in the "wrong" currency you'll be penalised. The fact that any deposit needs to be wagered 5 times to avoid fees could also do with some extra prominence.

[Casinomeister]

Renamed thread from "is deceitful" to "confusing terms".

[kreome]

I have to say that nowdays I have only good eperience with this group of casinos.

My question to the Casinomeister is how far in history did he check ?

I know that in the past this group of casinos voided payment of Danish players with no reason or something like Bonus abuse reason.

Do you judge a casino only for the past 2 years then they are absolutely ok (atleast with me and I have not seen any real complaint of no pay that was not resolved) or do you judge by past history too and then there might be a problem to approve them.

The information I have is from bet2gamble.com and also some forums I remember from the past

[nektar4d]

I dont know about their past but I am a satisfied player for the last 2 months that I have joined this group. I think there are a couple of matters that could improve the overall image:

1) Perhaps its time to re-consider the above mentioned withdraw fees. Competition is hard out there and although there are a few reliable playtech casinos, most of them don't apply such fees.

2) Partial withdraws (where the deposit is returned firstly and then the winning separately after 3-5 business days).
I have experienced next day withdraw from your casinos in my first withdraws and I was satisfied. What may be the need to change this now to the partial-withdraw model? (again competition may help)

If many players complain about these 2 details, situation may change.
Then the forums and these casinos will get more happy players.

'Happy players' love simple terms

[Casinomeister]

Originally Posted by kreome

I have to say that nowdays I have only good eperience with this group of casinos.

My question to the Casinomeister is how far in history did he check ?

I know that in the past this group of casinos voided payment of Danish players with no reason or something like Bonus abuse reason.

Do you judge a casino only for the past 2 years then they are absolutely ok (atleast with me and I have not seen any real complaint of no pay that was not resolved) or do you judge by past history too and then there might be a problem to approve them.

The information I have is from bet2gamble.com and also some forums I remember from the past

I go back to the beginning. And actually, the Danes who were involved with this were paid. This is an excerpt from an interview that Brian Cullingworth did with Gambling911 two years ago:

Brian Cullingworth Question: The Danish bonus and winnings disqualifications two or more years back created a great deal of hostility to MSV among Danish folks and the playing community in general. In more recent times we understand that you have admitted this was a mistake, and that you have now paid all claims made within your deadlines for this incident? Are Danish players now welcome at your casinos, or are any "special" conditions applied to them (ie no bonuses or heavier wager thru' requirements?)

Marty Jensen: The Danish players are welcome but....there are higher player requirements for this particular group for them to receive and cash out any type of bonus.