City Club - Reduced my win

[Hazzab]

Hi,

I'm new here (Hi everyone!) and hopeful I can get some advice please!

I recently received a $300 bonus from City Club Casino, at the time I had just lost a few hundred dollars and my balance was close to $0 (I had depositied several thousand dollars to their City Club and City Tower branded casinos over a few weeks). Upon meeting the conditions for wagering, I withdrew my maximum payout (20xbonus) of $6000. The bonus amount was removed and no longer appeared in the bonuses table in their cashier section. Upon a reverse withdrawal of this money I proceeded to win and withdraw $55,000.

City Club are now saying that my max entitled payout is $6000.- they are saying that the bonus (despite wagering conditions being met and the withdrawal being approved) is perpetual as "my winnings were derived from a bonus" and applies to my reverse withdrawal. I reason that if $6000 were my winnings and on my way to my bank account, and the bonus conditions had been met, and the bonus had been removed, that i am entitled to reverse the withdrawal and bet unrestricted.

Their Terms and Conditions do not deal with this at all. Please Help.

HazzaB

- To City Club's credit they have paid the $6000

[chuchu59]

This casino has always been quite shady and had issues discussed in this forum years ago. I cant recall whether they were removed from the accredited list or were branded as 'proceed with caution'. The way I see it and I am sure many members will too is that since all WRs have been met you can play unrestricted and all winnings should be yours. Their reasoning is flawed. If they had paid you first and then you deposited and won would they then not argue that you have money in hand because you won from their bonus previously and hence your winnings are bound by the max for the previous bonus.

Meanwhile, I believe they were not too cooperative in discussing player issues and that was before Max came on the scene. So I am not sure whether a PAB will really help. No harm trying though but you must read the FAQs first and stop posting if you take this course of action.

[Jennifer]

ouch! 55k to 6k. That has to hurt omg I would cry into my pillow.

I sinscerely hope you can work something out with them

[Hazzab]

Thanks Chuchu, I was sure that was the case.

I'll go through the PAB process with my fingers crossed. Unfortunately I played with them before I knew about this site (only found this place while searching for similar complaints). Thanks again mate.

[mattsgame]

Hi,

I'm new here (Hi everyone!) and hopeful I can get some advice please!

I recently received a $300 bonus from City Club Casino, at the time I had just lost a few hundred dollars and my balance was close to $0 (I had depositied several thousand dollars to their City Club and City Tower branded casinos over a few weeks). Upon meeting the conditions for wagering, I withdrew my maximum payout (20xbonus) of $6000. The bonus amount was removed and no longer appeared in the bonuses table in their cashier section. Upon a reverse withdrawal of this money I proceeded to win and withdraw $55,000.

City Club are now saying that my max entitled payout is $6000.- they are saying that the bonus (despite wagering conditions being met and the withdrawal being approved) is perpetual as "my winnings were derived from a bonus" and applies to my reverse withdrawal. I reason that if $6000 were my winnings and on my way to my bank account, and the bonus conditions had been met, and the bonus had been removed, that i am entitled to reverse the withdrawal and bet unrestricted.

Their Terms and Conditions do not deal with this at all. Please Help.

HazzaB

- To City Club's credit they have paid the $6000

I cannot see the bonus you are refering to on their site, but I did read the welcome bonus terms which I am guessing are similiar to your issue .

This bonus is given in good faith by City Club Casino in order to familiarize yourself with what we have to offer, therefore, the winnings for this bonus are set to a maximum of ten (10X) times your first deposit.

Albeit yours was 20x the bonus, I am afraid the casino is in the right if this term exists. The max cash-out on a persons money is rubbish but if its in the terms then you have to abide by them.

I am afraid that most casinos will not count a reversal as a fresh deposit, so you are still bound by the original terms. The only ones I can think of that used too were Rival casinos but I would not bother with them at this time.

BTW if you liked them because they use Playtech, There are plenty on Playtech casinos without this silly max cash out rule.

This is going to be a very painful 55k lesson and I am sorry about that as that is an awesome win.

Cheers

Matt

Edit:

Meanwhile, I believe they were not too cooperative in discussing player issues and that was before Max came on the scene. So I am not sure whether a PAB will really help. No harm trying though but you must read the FAQs first and stop posting if you take this course of action.

City Club Casino is on the No Can Do List I am afraid

[Hazzab]

ouch! 55k to 6k. That has to hurt omg I would cry into my pillow.

I sinscerely hope you can work something out with them

My pillow is already soaked with tears lol

Thanks Jennifer

[Hazzab]

I cannot see the bonus you are refering to on their site, but I did read the welcome bonus terms which I am guessing are similiar to your issue .

This bonus is given in good faith by City Club Casino in order to familiarize yourself with what we have to offer, therefore, the winnings for this bonus are set to a maximum of ten (10X) times your first deposit.

Albeit yours was 20x the bonus, I am afraid the casino is in the right if this term exists. The max cash-out on a persons money is rubbish but if its in the terms then you have to abide by them.

I am afraid that most casinos will not count a reversal as a fresh deposit, so you are still bound by the original terms. The only ones I can think of that used too were Rival casinos but I would't not bother with them at this time.

BTW if you liked them because they use Playtech, There are plenty on Playtech casinos without this silly max cash out rule.

This is going to be a very painful 55k lesson and I am sorry about that as that is an awesome win.

Cheers

Matt

Thanks for the advice Matt, I'm actually arguin that the reverse was subsequent to the requirement being fulfilled and the bonus removed. Surely they can't continue to carry the terms on that?

[Hazzab]

Edit:

City Club Casino is on the No Can Do List I am afraid

That's no good

[mattsgame]

Thanks for the advice Matt, I'm actually arguin that the reverse was subsequent to the requirement being fulfilled and the bonus removed. Surely they can't continue to carry the terms on that?

Unfortunately they can, and this outfit probably will..

Take a free chip from RTG as an example..(I know yours was a deposit) They give you $20 with 30x wr and 20x max cash out ($400) If you manage to make the WR you can withdraw $400, if you reverse that $400 you are still bound by the original terms of the max cash out of $400.

[Hazzab]

Unfortunately they can, and this outfit probably will..

Take a free chip from RTG as an example..(I know yours was a deposit) They give you $20 with 30x wr and 20x max cash out ($400) If you manage to make the WR you can withdraw $400, if you reverse that $400 you are still bound by the original terms of the max cash out of $400.

Wow, I haven't ver had this issue anywhere else. Dodgy indeed.