Omni Casino

[Jennifer]

So far I think Omni support is really good. Im processing a cashout today via check in the amount of $620. and I will report back on how that goes. Also think Nikki from your support team is super nice and usually quick to respond and Im sure she is very busy. Well done Nikki and if omni keeps this up I see them competing for top spot with Microgaming top casinos

[Jennifer]

I sent all my Id documents yesterday for a cashout. Nikki confirmed both via live chat and email that they recieved the documents. Now Ive gotten 2-3 emails asking for ID. I told them twice I already sent them and nikki confirmed it and they said they dont have it. Like seriously? I have to re-send all the stuff when I just sent it? Come on guys.

[incrediblestuff]

I sent all my Id documents yesterday for a cashout. Nikki confirmed both via live chat and email that they recieved the documents. Now Ive gotten 2-3 emails asking for ID. I told them twice I already sent them and nikki confirmed it and they said they dont have it. Like seriously? I have to re-send all the stuff when I just sent it? Come on guys.

Hi Jen!
Glad you got lucky, and hope you get your cash pronto, but i must say that unfortunately, with a first time withdrawal it's practically
standard to be verified, in a longer process then it would take afterwards: there could be many reasons why they asked you for the same items, the most common would be that your attachments are having conversion issues, maybe they aren't clear enough, or aren't in the right format.. etc.
However, i suggest you stick to the emails or live chat with the casino, and give it at least three days before you post a complaint-ish remark at the forum
I have been in similar situations, and found it frustrating too, but got paid eventually.
Supposedly, after verification, any future withdrawal would be a lot quicker.
But if your looking for instant payouts, then my only advice is 3dice, as that is to date the only casino i experienced, which took absolutely no verification, an after requesting my first i had in in literally two minutes!
Just be patient and stay in touch with Nikki or whatever CS member your dealing with.
Good luck!

[OC Elliott]

Hi Jennifer,

As mentioned in my reply to your private message, we will look into this for you and get back to you promptly (Today) with an update.

Congrats on the win!

Warm Regards,

Elliott.

[Jennifer]

Sorry Im not trying to be a bitch, honestly. As I just explained to you in PM, I uploaded all my ID and than uploaded it to you guys. After I got confirmation I sent it, I delete all that stuff off my computer. I dont like to have anything like that left around for other people to find. So I got a little frustrated that I would have to go back out, re-scan this stuff and re-upload it.

All ID documents are easy to see. I made sure of that.

Also, the only reason why I wrote this here is because your support just keeps saying they didnt get the documents..lol. I didnt really know what else to do aside from write you to grab your attention so hopefully I dont have to re-do all of this.

Thanks for your quick response.

[Jennifer]

thank god Nikki is working today!

I heart Nikki

Hi Jennifer,



Yes we have received your documents, please disregard the email response from my colleague which stated that we did not receive them, this was an error.



I will update you further on your withdrawal shortly.



Regards,



Nikki

[mrjones]

hi jenni your in safe hands with nikki & elliott )

[Marie2473]

I recived my withdrawl today, about 24 hours after withdrawl - OMNI is great... BUT first withdrawl will usually take a little bit longer since you need to be verified and all that.
Once you are - you are in great hands for the future!

[chayton]

I got verified before I ever played there....now of course I can't win enough to cash out!

But yeah usually expect a little longer first WD if you're not already verified.

[Jennifer]

got my check in the mail today!

I also notice im top8 on the leaderboard for the $10k tourney with over 7,000 spins in pretty much a day and thats not including bets I made over $1.50. Spins add up fast