Videoslots.com confiscate €3700 in winnings, lie about being Ecogra approved

[deucebag]

So I received an email a month ago about a reload bonus at Videoslots.com, a Microgaming casino. I made a deposit of 200 and recieved a bonus of 100. Being an Experienced Casinomeister member , I know the importance of reading the terms and conditions every time. So I did, and nothing had changed since last time I played there. I took note of the fact that they still had a stupid bet size restriction of max 10% of deposited amount:





I made sure I stayed within the rules throughout the excessive wagering requirment (and beyond). I had some good hits, and requested a withdrawal of about €3900.

A few days later, I was notified that my withdrawal had been denied:

According to our terms and conditions you are not allowed to bet more than 10% of the bonus amount recieved. At several occassions you bet 16-18% during the bonus qualification.

All winnings are cancelled and the deposited amount has been refunded to your account.

At first I think they've made a mistake, but I check the terms again, and they have rather obvioulsy tacked on another sentence in the relevant paragraph:





The time stamp at the top of the terms page had not been changed though. It remains 2011-06-22:





This leads me to suspect they have not made a mistake, but are deliberately trying to steal my money and changed the terms hoping I had not read them (many players probably don't).

I send a polite email with a link to the cached page, which showed the terms as they were several days after my deposit.

They're still set on keeping my money though, but now quote a different portion of the terms:

“…the Casino reserves the right to withhold cash ins and/or confiscating all winning from a customer when a wager of a single bet consist of the majority of the total available balance and the bonus balance contributing to a significant portion of that balance”

My largest bets were 18, and my starting balance was 300. You don't need a degree in mathematics to calculate that 18 is not the majority of 300.

I point this out to them, but they will no longer respond.

Videoslots.com displays the Ecogra Safe & Fair seal, and I contact Ecogra hoping they can help out with the problem. It turns out that Videoslots.com is not Ecogra approved, they are falsely displaying the Safe & Fair Seal. Ecogra said they would follow up and ask them to remove the seal.

It appears that Videoslots.com is not as quick as one would expect from their quick and easy changes in terms and conditions. They still display the "Safe & Fair" seal.

Videoslots.com is owned by Panda Media Ltd., 17 B Zammit Clapp, St. Julians, STJ 1440, Malta. From what I understand, this is also where they operate from. Strangely, they're not licensed in Malta, but in Curacao. Panda Media also operates Diamondbet, which has a sportsbook from Everymatrix, and casino and poker from Microgaming.

The CEO of the company is a Swede by the name Alexander Stevendahl. Perhaps not his real name; crooks tend not to use their real names.

[MommyMachine]

YIKES!

Interested in seeing how this plays out. Is there a rep for this casino here?

[Silencio]

ouch, that's bad, but it's certainly a bigger problem. although not as bad as this one.
the ecogra list is pretty damn short so there's lots of casinos out there who don't have it, including gowild. I have seen enough affiliates out there claim they are ecogra accredited. But at least they didn't claim it on their own site.
anyhow, good luck with your problem.

[mn001]

Seems like casinos try to use this max bet bullshit more and more the latest months. I hope microgaming will work hard to keep their good reputation. Things can change quickly in this business.

Ask yourself why casinos don't implement a max bet in the software set to the maximum allowed and also on allowed games only.

Hope it get solved for OP. I think you will get paid in the end.

[deucebag]

Is there a rep for this casino here?

Unfortunately, no.

[Seventh777]

Apart from the blatantly obvious reworded predatory bonus terms here i`m very interested in MGS`s response to a casino using their software and lying about being approved by Ecogra, even though this is not a mandatory condition to use their software, it surely must breach the T&C`s of being granted a licence?, have you informed MGS about this matter?.

Good luck in getting your legit winnings .

[Nifty29]

If you can prove without a doubt that the terms were changed AFTER you deposited, then you should PAB as they need to cough up.

The only way they might have you by the bollocks is if your bets ever exceeded 10% of your AVAILABLE balance which is what the last term stipulates. If you were betting $18 when your balance was lower than $180 then you're in strife.

Good reminder for everyone to stick with accredited casinos too.

[deucebag]

The only way they might have you by the bollocks is if your bets ever exceeded 10% of your AVAILABLE balance which is what the last term stipulates. If you were betting $18 when your balance was lower than $180 then you're in strife.

Same goes if I bet 2 cents when my balance was 3 cents. They have me by the bollocks alright, but that's because they're a bunch of crooks and have my money, not because they have any right whatsovever.

[Slotster!]

Re "Terms & Conditions".

It's clear that less than reputable operators are pretty much keeping money they don't want to pay out - then hiding behind ambiguous or outright wrong clauses that were either there originally, or they just decide to add in when it suits. The internet is good like that, you just update it and happy days.

At least as it's Microgaming you can go back into your Playcheck and get the EXACT details - if they've not locked your account of course

It's worrying that so many of these instances are cropping up in such a short space of time...

There's no way all these players are making mistakes - they are getting done over by dodgy operators. Simple as that.

[Seventh777]

At least as it's Microgaming you can go back into your Playcheck and get the EXACT details - if they've not locked your account of course

Only if it`s a downloadable version of MGS (only seen Lad`s use this all the rest use flash).