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Thread: Videoslots.com confiscate €3700 in winnings, lie about being Ecogra approved

  1. 24th January 2012, 12:16 AM #31
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    Quote Originally Posted by deucebag View Post
    Received a surprising email today from the CEO of Panda Media, Alexander Stevendahl. He has personally looked into my case and they have decided to reinstate my winnings! Just requested a withdrawal for my balance. Hopefully it's smooth sailing from here.

    He also said they're going to correct the Ecogra seal.


    no explanation of what went wrong?

    Most dodgy casinos blame a subcontracted web designer when they get caught out over something like this.

    Take the money and run. It sounds like a damage control exercise coupled with "spin", rather than an intent to treat other players more fairly. The fact that this came direct from the CEO, rather than through the normal chain of command, means that this is NOT how most players would have been treated under similar circumstances.
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  2. 24th January 2012, 02:14 AM #32
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    Just for the record. If you go to www.ecogra.com and click the "safe and fair" link it will give you a complete list of approved sites.

    I guess it's better to check for yourself rather than just believe a seal is genuine.

    This part was interesting...

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  4. 24th January 2012, 02:29 AM #33
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    Quote Originally Posted by skiny View Post
    Just for the record. If you go to www.ecogra.com and click the "safe and fair" link it will give you a complete list of approved sites.

    I guess it's better to check for yourself rather than just believe a seal is genuine.

    This part was interesting...

    Withdrawn Sites :
    Bella Vegas Casino
    Big Dollar Casino
    Casino Grand Bay
    Fortune Junction Casino
    Jackpot Wheel Casino
    Jupiter Club Casino
    Lake Palace Casino
    Road House Reels Casino
    Villa Fortuna Casino
    What a surprise.. could not expect much more from Grand Prive.
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  5. 24th January 2012, 09:58 AM #34
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    Quote Originally Posted by deucebag View Post
    Received a surprising email today from the CEO of Panda Media, Alexander Stevendahl. He has personally looked into my case and they have decided to reinstate my winnings! Just requested a withdrawal for my balance. Hopefully it's smooth sailing from here.

    He also said they're going to correct the Ecogra seal.

    Great news, i`m really pleased for you . I bet there was some behind closed doors communication here from MGS, something along the lines of....`Either pay that player and join Ecogra or we will revoke your licence`.
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  6. 24th January 2012, 06:14 PM #35
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    Quote Originally Posted by vinylweatherman View Post
    no explanation of what went wrong?
    This is what he said about the Ecogra seal:

    You are right that we had the wrong logo up on Ecogra, we have Ecogra but it should be shown with another image ( which have been updated today ). We have also applied for the fair & safety part.
    I received my withdrawal today, so this case is resolved from my perspective.
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  8. 25th January 2012, 02:44 PM #36
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    Quote Originally Posted by deucebag View Post
    I received my withdrawal today, so this case is resolved from my perspective.
    Congrats!

    Now run away as fast as you can.
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  9. 26th January 2012, 02:47 PM #37
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    Well done deucebag. Good work.
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