Go Wild gone Bonkers

[Mouche12]

Well, I am a VIP player at Go Wild.

Received 2 bonuses in a short period, which I played both to 0.

Then I received a third, VIP bonus of $25.

Got it up to approx. $400, but support said WR was around $1330. Very odd. It appeared that I had unplayed bets (??), and therefore the WR of the previous bonuses were added to the current WR.

The way this issue was solved was very slow. I was on chat for over 35 min. Then, when WR was indeed 0, I asked to flush my withdrawal. But then I found out that I could not get a bonus on my next deposit, which I intended to do ($200), because their T&Cs prescribe that my withdrawal had to be processed fully before being able to get a bonus on a deposit.

I had already indicated before that I wanted my withdrawal flushed and the remaining balance set to 0, so that I could make a deposit and benefit from a deposit bonus. Now, what does this chat person say? She suggests she has a solution, and tells me that I can continue playing with the $290 left in my account. To which I reply, how is this possible, max cashout is $100?

She presents this as a nice solution, since I cannot deposit and have a bonus, but in fact she suggests that I should play with it as FUN money. I already sent the rep here a few messages, but I wanted you all to know about this ridiculous proposal and the way all of this was handled.

Damn, I just love playing at Go Wild, but I am really pissed right now.

[Seventh777]

Damn, I just love playing at Go Wild, but I am really pissed right now.

You`re not the only one...

1). Many months ago I made a deposit, monitored my w/r via stats and when I was over this I tried to withdraw the £180 I was left with, I could not as for some strange reason I still had £22 bonus cash left (£638 of w/r at GoWild), I exited casino and relogged wrongly thinking that maybe the server had to update and correct the bonus cash amount, it did not. Long story short I opened up the chat window and spoke to a CS agent, the conversation went something like this........

CS- `Hi Roy and welcome to GoWild how can I help you today?`.

Me - `Hi, there appears to be an error with my bonus w/r, I checked my wagering for all my sessions with my latest deposit, and I have more than cleared the w/r`.

CS - `Hold on Roy I will check this for you`.

Me `Ty`.

CS- `Okay Roy I have checked and as you had an unfinished game from your last play and this has caused your last bonus to carry through onto this one`.

Me - `Oops, could you tell me what game it was so I can make sure it does not carry over again lol`.

CS - `Sure Roy, it was Wheel of Wealth multi player`.

Me - `Hold on this cannot be right, I have not played this slot for ages, can you check my last play date on it for me pls?`,

CS - `I already know the date Roy, it was over a year ago`.

Me - `Boom, there we go, have I deposited and withdrawn several times here since then?`.

CS - `Yes, you have`.

Me - `Then this is obviously a software error then isn`t it?`.

CS - `No Roy you had an unfinished game, it is not an error`.

Biting tongue (a lot).

Me - `So basically I now have to clear the bonus before I can cash out`.

CS - `Yes Roy unfortunately you do, is there anything else I can help you with today?`.

Me - `Nope, that`s it ty for your time bb`.

So, I carried on regardless thinking I was somehow to blame and burnt out the £180 trying to meet the w/r I was later to find out was nothing to do with me. This bug/error started to affect a lot of players at several different casinos, and was picked up at 32Red as you tried to claim your bonus after depositing, and was dealt with at source by the wonderful crew there <3.

I duly e-mailed GoWild support regarding this matter as imho I was wrongly led to believe something I thought was my fault, was indeed a software error, and thus I was surely entitled to be reimbursed for the amount I lost due to this.

And that was that /sigh, am I wrong or correct in the fact that I was blatantly innocent here and lost cash due to this.

2). The next time I managed to request a withdrawal I asked CS to flush it for me, only to be told to e-mail support and ask, I did, and the reply left me gob-smacked, `Roy you can reverse your withdrawal manually by clicking on the green button in banking`.

3). My final gripe..... After managing once again to get to a withdrawal stage I opened up banking clicked on the withdrawal button but the options part would not load, contacted CS and was told to do everything I had already done - thorough re-install and cache cleaning, which cured nothing, after this I just gave up.

[Mouche12]

Yeah, the ignorance (well, plain stupidity really) of their live support people gives me the impression that they are very condensending. Bah and bah.

[chuchu59]

Yeah, the ignorance (well, plain stupidity really) of their live support people gives me the impression that they are very condensending. Bah and bah.

Well, it seems live support is going to remove life support from the casino. They will definitely not regain accredited status in a hurry if they continue like this.

[Mouche12]

Yes, and since I have had quite enough of this, I am trying to close my account without much success... first, I had to send an email to support, so I did. Now one of the support persons suggested that I perhaps should await my funds ($100) into my Neteller before closing it (??)

I already left several messages with the rep. It is incredible. It seems they even don't want to close my account.

[Mouche12]

Well, it seems live support is going to remove life support from the casino. They will definitely not regain accredited status in a hurry if they continue like this.

In fact, I tried to point that out to them, but they simply ignored me...

[Seventh777]

In fact, I tried to point that out to them, but they simply ignored me...

Something happened at GoWild, not sure if it has new owners or something, a few things do not seem right to me, a damn good pointer here is if/when you get to VIP status the max cashout rule on NDB`s is lifted (this includes NDB FS`s), if this does not apply to you and it appears it does you should have played the 290 down to 100 to top your loyalty points up with .

[Mouche12]

QUOTE Something happened at GoWild, not sure if it has new owners or something, a few things do not seem right to me, a damn good pointer here is if/when you get to VIP status the max cashout rule on NDB`s is lifted (this includes NDB FS`s), if this applies to you and it appears it does you should have played the 290 down to 100 to top your loyalty points up with .

A fool and her knickers are easily parted. UNQUOTE

Are you sure? Because I had asked support if a max cashout applied, and they said yes.

If this is the case, I should inform my VIP manager about it.

Thanks for all your feedback.

[Seventh777]

OOOOH, thanks for telling me. I will send an email to my VIP manager...

Yw .

[vinylweatherman]

QUOTE Something happened at GoWild, not sure if it has new owners or something, a few things do not seem right to me, a damn good pointer here is if/when you get to VIP status the max cashout rule on NDB`s is lifted (this includes NDB FS`s), if this applies to you and it appears it does you should have played the 290 down to 100 to top your loyalty points up with .

A fool and her knickers are easily parted. UNQUOTE

Are you sure? Because I had asked support if a max cashout applied, and they said yes.

If this is the case, I should inform my VIP manager about it.

Thanks for all your feedback.

When did they move to RTG I must have missed it