Go Wild gone Bonkers

[chuchu59]

Just received a mail from the VIP manager stating I had 20 free spins on Hitman. So I installed the casino (new computer) and also asked what promos I had. After checking for around 10 mins the rep came back and said'I see you can enjoy our current games experience either way with your account deposit. Stating the obvious? Needless to say, I deleted the casino.

[Seventh777]

QUOTE Something happened at GoWild, not sure if it has new owners or something, a few things do not seem right to me, a damn good pointer here is if/when you get to VIP status the max cashout rule on NDB`s is lifted (this includes NDB FS`s), if this applies to you and it appears it does you should have played the 290 down to 100 to top your loyalty points up with .

A fool and her knickers are easily parted. UNQUOTE

Are you sure? Because I had asked support if a max cashout applied, and they said yes.

If this is the case, I should inform my VIP manager about it.

Thanks for all your feedback.

I`m more than sure, I have had several withdrawals resulting from NDB`s from them including NDB FS`s, my last birthday for eg I had two cashouts totalling over £500 from two NDB`s.

[vinylweatherman]

Just received a mail from the VIP manager stating I had 20 free spins on Hitman. So I installed the casino (new computer) and also asked what promos I had. After checking for around 10 mins the rep came back and said'I see you can enjoy our current games experience either way with your account deposit. Stating the obvious? Needless to say, I deleted the casino.

I keep getting these, but I have yet to play one of them.

I remember what GoWild offers were like a couple of years ago, even before they became accredited, as well as their payment speeds, which could be even faster than 32Red. Now they seem to have got rid of all these positives, and rank among the lesser MGS casinos, maybe even being a "wannabe RTG" with their max cashouts for existing players.

[Mouche12]

I`m more than sure, I have had several withdrawals resulting from NDB`s from them including NDB FS`s, my last birthday for eg I had two cashouts totalling over £500 from two NDB`s.

Well, I have tried to get the "remaining balance" of $290 paid into my Neteller account since I believe you, Seventh777, rather than the chat person who was not only condensending, but plain stupid/slow in handling the WR matter and the "remaining balance" issue. My VIP manager's reply to my request:

QUOTE Thank you for your last email and I am sorry you feel that way.

Please note that every email sent to VIP Manager has a period of maximum 24 hours in which it is replied.

Also, I would like to inform you that the best place to find out all the details about cash-in, max cash out or anything related to that is our T&C page: http://www.gowildcasino.com/bonus-terms.html

Many posts on the forums may be correct, however they might refer to particular situations that sometimes do not totally reflect the general or complete idea. I assure you that all our live chat representatives have the correct answers all the time and their wide experience in various cases allows them to offer the best solution to any issue.

Yours truly,
Melissa J.
VIP Manager
GoWild Casino UNQUOTE

No need to point out their general T&Cs, since she knows very well that I am a VIP. I only did not know that the VIP bonus had no max cashout, but CS did or should have known this, but have kept this info from me, although I had specifically asked CS if a max cashout applied to the bonus. Don't you think the vip manager is a bit vague, i.e. evasive, in her reply? She does not really deny that my bonus had no max cashout, only that all CS members always give adequate answers (which they don't).

BTW, I have PMd Gia, the casino rep, on 13th Jan., still no response from her.

PS: for completion's sake: I forgot to mention that when I had sent my request by email to the VIP manager, I received 20 free spins on Wild Riviera. I then resent my request, since she had not bothered to respond to it. Hence the additional note on the 24-hour waiting period. She knows that quite a few things went wrong that night (but of course, Friday the 13th) and hopes she can silence me with the free spins.

[Nifty29]

Well, I have tried to get the "remaining balance" of $290 paid into my Neteller account since I believe you, Seventh777, rather than the chat person who was not only condensending, but plain stupid/slow in handling the WR matter and the "remaining balance" issue. My VIP manager's reply to my request:

QUOTE Thank you for your last email and I am sorry you feel that way.

Please note that every email sent to VIP Manager has a period of maximum 24 hours in which it is replied.

Also, I would like to inform you that the best place to find out all the details about cash-in, max cash out or anything related to that is our T&C page: http://www.gowildcasino.com/bonus-terms.html

Many posts on the forums may be correct, however they might refer to particular situations that sometimes do not totally reflect the general or complete idea. I assure you that all our live chat representatives have the correct answers all the time and their wide experience in various cases allows them to offer the best solution to any issue.

Yours truly,
Melissa J.
VIP Manager
GoWild Casino UNQUOTE

No need to point out their general T&Cs, since she knows very well that I am a VIP. I only did not know that the VIP bonus had no max cashout, but CS did or should have known this, but have kept this info from me, although I had specifically asked CS if a max cashout applied to the bonus. Don't you think the vip manager is a bit vague, i.e. evasive, in her reply? She does not really deny that my bonus had no max cashout, only that all CS members always give adequate answers (which they don't).

BTW, I have PMd Gia, the casino rep, on 13th Jan., still no response from her.

PS: for completion's sake: I forgot to mention that when I had sent my request by email to the VIP manager, I received 20 free spins on Wild Riviera. I then resent my request, since she had not bothered to respond to it. Hence the additional note on the 24-hour waiting period. She knows that quite a few things went wrong that night (but of course, Friday the 13th) and hopes she can silence me with the free spins.

I don't think calling GWs staff "stupid" and "slow" is going to help your cause very much. Just saying.

I know English isn't your first language (but you write it well) so I just wanted to help you with the word "condescending". It's a tough one to spell even for native English speakers

[Mouche12]

Thanks Nifty, condescending of course!

Well, what do you think of the tone of voice and contents of the VIP manager's reply? Due to certain circumstances it does not matter if I call CS stupid or slow (which in my case they definitely were). If you want to know more, pm me please.

Ciao!

[Nate]

My personal opinion of the reply is that it is Vague and unprofessional. WHY are you called a VIP if you get this kind of service. Your question was not even answered. I may sound like a shill here again, but you will not receive this type of treatment at 32Red.

Your VIP Manager states that the Live Help reps have all the correct answers all the time. I recall quite recently that they were saying that they DO NOT flush withdrawals when the Rep here was painting a different picture.

Just my 2Cents

Nate.

[vinylweatherman]

My personal opinion of the reply is that it is Vague and unprofessional. WHY are you called a VIP if you get this kind of service. Your question was not even answered. I may sound like a shill here again, but you will not receive this type of treatment at 32Red.

Your VIP Manager states that the Live Help reps have all the correct answers all the time. I recall quite recently that they were saying that they DO NOT flush withdrawals when the Rep here was painting a different picture.

Just my 2Cents

Nate.

...and you have that in writing

This could backfire on them, as when the CS say something that is wrong, and that favours the player, this can be thrown back at them.

A case in point happened at a different casino group.

A deposit of £2000 was double credited, but debited only once from my Neteller account. For THREE DAYS CS insisted there had been no mistake, and the £2000 was mine, and encouraged me to get on and play. I insisted otherwise, and eventually they conceded that it was an error after all, and because I hadn't played it was easily corrected.

Now, say this had happened at GoWild, and I had been told as above that CS are always right, and I had it in writing. I could then withdraw the extra £2000, and by the time they realised it was an error, it could be too late. They would have to ask me to give it back, but I could say no, it's mine, CS said so for 3 days, and my VIP manager has told me in writing that CS never make mistakes. I could then quickly remove everything from my Neteller account in anticipation of their next move, and leave them floundering.

I could then keep the 2K at the price of being banned from the casino, or give it back after they concede in writing that CS DO make mistakes after all, and allowances should be made for this by either party.

[Mouche12]

Thanks for your replies!

Yes, I have moved on to 32Red now.

I think the status of Go Wild should be changed to 'proceed with care' - also because the casino rep Gia has failed to give any response whatsoever, in spite of my numerous PMs.

[Seventh777]

Thanks for your replies!

Yes, I have moved on to 32Red now.

I think the status of Go Wild should be changed to 'proceed with care' - also because the casino rep Gia has failed to give any response whatsoever, in spite of my numerous PMs.

She has logged in today also