Intertops won't pay bonus win that is impossible for U.S. players to collect on

**gener** · 22nd November 2011, 01:12 PM

Originally Posted by Jasminebed

Can additional funds be added and then withdrawn to reach the level required for cashout? Seems like a more expensive option for the casino however.

If this was an introductory free chip, Rival does something along those lines when they ask for a verification deposit.

That's a good question thanks

, I'll ask them if I can do that.

**gener** · 22nd November 2011, 01:21 PM

Originally Posted by ksech

??? I thought Intertops was RTG? *confused*

I'm surprised, Intertops has very seldom had player issues (at least from the time since I've been here). When I played there and had problems, the CSR were always friendly and willing to work with me to find ways to solve problems. Unfortunately, US players have so few withdraw methods open to them, that they need to check carefully T&Cs for free chips regarding cashout limits BEFORE playing so they aren't caught up in instances such as these.

This isn't the first player who has had this happen to them. There has been several from different casinos who have fallen into the same "trap" when it has come time to withdraw. Perhaps, players need to ask questions before they get so excited about playing that free chip and winning. Then they won't be so disappointed when they find out they have no means to withdraw.

I like Intertops too, and have never had an issues with them in the past, which is why I'm even more confused and disappointed that they are unwilling to work with me. I have to disagree about checking the T&C's though at least for something like this, if I receive an offer I expect that I would be able to cash out if I meet the playthrough. I didn't find this offer somewhere online, they sent it to me so it is on them to have an offer that works for U.S. players. If they need to send different offers to U.S. and non-U.S. players then that's what they need to do, I shouldn't have to deal with this and then be penalized on top of it when it's their mistake.

**ksech** · 22nd November 2011, 02:27 PM

Originally Posted by gener

I like Intertops too, and have never had an issues with them in the past, which is why I'm even more confused and disappointed that they are unwilling to work with me. I have to disagree about checking the T&C's though at least for something like this, if I receive an offer I expect that I would be able to cash out if I meet the playthrough. I didn't find this offer somewhere online, they sent it to me so it is on them to have an offer that works for U.S. players. If they need to send different offers to U.S. and non-U.S. players then that's what they need to do, I shouldn't have to deal with this and then be penalized on top of it when it's their mistake.

You as a player need to take some responsibility also, you can't lay the blame totally on the casino.As with ANY offer, you should always check beforehand, especially now with everything so funky with the limited options for US players. I agree with you, it sucks 100%. Perhaps they will allow you to make a deposit and withdraw to meet the minimum withdraw limit, or offer you a reverse withdraw bonus with a small playthrough requirement (5X) with no max cashout rule. Ask, you have nothing to lose.

**gener** · 22nd November 2011, 02:35 PM

Originally Posted by ksech

You as a player need to take some responsibility also, you can't lay the blame totally on the casino.As with ANY offer, you should always check beforehand, especially now with everything so funky with the limited options for US players. I agree with you, it sucks 100%. Perhaps they will allow you to make a deposit and withdraw to meet the minimum withdraw limit, or offer you a reverse withdraw bonus with a small playthrough requirement (5X) with no max cashout rule. Ask, you have nothing to lose.

Well I pretty much am laying the blame on them for sending me an offer that is impossible to collect on, and by their response stating that I can try to get up to $150 to cash out they are admitting their error, even though they tried to phrase it as if they were doing me a favor. I still don't understand why they just can't send $100 "manually" like I was told they could do over the phone, I even told them I would accept less than $100 if they want to attach any fees for a bank wire. I asked about the deposit/withdrawal and am waiting to hear back, but not sure what a reverse withdraw bonus is.

**gener** · 22nd November 2011, 07:16 PM

So I emailed asking if I could deposit $50 and then withdraw the $150 and they wrote back confirming that they are sending a bank wire for $100! Thanks again for the tip Jasminebed! I'm assuming that's what did the trick cause it would be pointless to deposit and then withdraw it right back just to meet their minimum amount. Oddly though this email came from a different person and didn't refer to my deposit question at all, it was a reply from an email I sent 2 days ago (that had already been replied to by someone else). I am very happy with this outcome and will continue to play at Intertops.

**pmutts** · 7th January 2012, 09:45 PM

and it is the ONLY time I ever won there. I got up over 1000 on a $20 "free chip." Whenever I get "free chips" from Intertops, I delete them immediately. I know they are accredited and do not doubt they have their winners. I only know that I have never been in that elite group.