Seem to have been labelled a "Bonus Abuser" without actually receiving a bonus?

[njack75]

Hi all,

Sorry if this isn't in the correct area but I've been recommended to come here to see if there is anything I can be advised.

I opened an account with GetMinted recently and played at their download casino in October. I played in the casino and withdrew once already, then went to play a couple of weeks later. After depositing £1250 I played some big hands of blackjack and withdrew around £3150 (The amounts are converted to dollars I think so I don't have exact amounts).

When the withdrawal was processed, roughly half of that amount was credited back, when I've tried to log into the casino to check why my account was locked. I assumed it may be an ID issue so have tried to chase it down with them. One customer service advisor has since told me over the phone that my account has been closed for "Bonus Abuse".

I've never actually received any bonus on my account!! Is that even possible!

I've been asked to contact their CS by either email or phone (I was on the phone to one at the time when he said this...) but they are so far unresponsive to my emails asking them for clarification.

I've received a full cashier history and am waiting for game logs so I can prove this but as it stands they have taken roughly £1500 from me, I assume because I won some big hands on Blackjack that they are unwilling to pay. I maintain that I have not received a bonus on my download account so at the moment they have removed half of what I see if completely legitimate winnings?

Thanks

[Casinomeister]

Hi njack75,

Welcome to the forum.

Are you sharing your computer with anyone? That could be the problem.

edited to add: Sometimes customer service reps get confused and throw around "abuse" terms when they mean something else. I'd be pretty surprised if Get Minted is trying to pull a fast one - but you never know.

[njack75]

Hi casinomeister,

No I don't share my computer with anyone.

Maybe the customer service employee was wrong but they've not responded to my email about why I have been blocked/banned from my account.

The CS gave reference saying my deposits had been returned, but I deposited £1250 and they'e sent back £1548.50 so even that doesn't add up.

Thanks

[Casinomeister]

...
No I don't share my computer with anyone...

Are you positive? Please think carefully before answering. Thanks!

[njack75]

I'm not using my PC to post this if that is what you are referring to!! (I'm at my brothers who recommended trying Casinomeister for a resolution).

I do play casino's at home on my own PC.

[Casinomeister]

I'm not using my PC to post this if that is what you are referring to!! (I'm at my brothers who recommended trying Casinomeister for a resolution).

I do play casino's at home on my own PC.

Oh really. Sounds interesting.

[rainmaker]

Oh really. Sounds interesting.

C`mon Casinomeister....Tell us what his "brothers" nickname on this forum is

[Casinomeister]

C`mon Casinomeister....Tell us what his "brothers" nickname on this forum is

I'm sure njack is capable of this.

@njack - feel free to PAB and I'll contact Get Minted to see what's up. If you didn't claim a bonus, and they are citing bonus "abuse" then something ain't right.

[njack75]

Thanks CM, will do that.

(I don't see what relevance it is about my brother using this forum - most people would be happy that it's a site others are recommending!)

[heador112]

Reminds me on : http://www.casinomeister.com/forums/...ue-system.html

Another Tony G. account ?

The reason for the confiscation is likely a multiple account issue . Maybe there was a potential cashback involved or something like that ?