Bonus issue at ComeOn

[textex]

Why has this dude even be allowed to continue posting past this point? Posters have already said they read the terms and he was mistaken. His defensive in return is to say: The casino must have re-written the terms after I said something...... O really?

You dont really get it, do you? Their live support has admitted to doing a mistake by writing from min deposit on their TOS. Ofcourse they change it when i made them aware of it. The problem is that i shouldnt suffer cause of their errors.

One thing woulda been if it stod a 1000% bonus with 1x rollover.

I do care about them doing a "minor" error. Thats cause all they paid for is to provide a site and some software. In the same way i complain if a resturant do a "minor" thing like loosing hair in my food or so.

[textex]

O really? Odd you must be that special case....seems I meet people each day at work that would disagree with you

Ofcourse im glad i dont live in a place full of rednecks going amok with guns like Texas, but atleast they dont hide on a banana Island behind a TOS saying they cant do whatever they feel like, like the most casinos.

[textex]

Textex,
Do you also realise that dealing with a problem in a rude and threatening manner will do you no favours at all. Take a look at yourself. All of us have/ had issues with casino,s but there are ways of dealing with it.

What is it do deal with? My point with this thread is to warn others to stay away. I told comeon to close my account for good days ago.

And im gettin sick of people jumping in with post not having read the whole story. I think atleast 4 guys here have went into comeon just to post the same sentence telling that theres at 25$ min. deposit to the bonus, when i wrote a thousand times that i never used the english version of the site, and that they changed it in any case.

[mrjones]

Ofcourse im glad i dont live in a place full of rednecks going amok with guns like Texas, but atleast they dont hide on a banana Island behind a TOS saying they cant do whatever they feel like, like the most casinos.

give it a rest youve been here 5 mintues & already pi$$ed off many forum members with being rude even though most of us was trying to help you or guide you , anyway your be banned shortly after these kind of comments )

[Cleveland]

Ofcourse im glad i dont live in a place full of rednecks going amok with guns like Texas, but atleast they dont hide on a banana Island behind a TOS saying they cant do whatever they feel like, like the most casinos.

Yea, those silly rednecks and their guns. Hell I'm surprised they can even afford guns What do those things cost out your way.....$ 24.00?

[Casinomeister]

Sorry, life is too short to argue with these guys. There was a mistake on their T&Cs - I get it.

I don't mind a few digs here and there between oldtimers - but for a newbie to come here and think they can run the place just pisses me off. Banned for being a PITA.

[ilovejesus]

Why would you wish someone dead over a few dollars?

Most members find this type of behavior unacceptable and childish. There is no reason to act like a dick to a customer service rep. I'd suggest chilling out a bit.

thats evil textex, just for couple of dollars you want them died, give you some advise close your account go else where

[macster]

Yes I was driving at the same point really...the art is to make the customer think they are always right. But that does depend on you as a business wanting that customer of course and I am sure that in any industry there are customers that are not wanted.

I looked at the OP here and the language and sentiment textex used in this thread and thought that maybe there is a chance that this casino was thinking that way.

Indeed, there are some less-than-ideal customers. Also, the OP's language leaves a lot to be desired.

Saying that, the online casino industry is the only one (that I know of) that accepts all customers, but then make up excuses to not effect payouts without any worry about repercussions. So yes, online casinos do want your business, just not you as a customer. Which makes perfect sense as to why they allow anyone to sign up and make deposits, but then ask for ID and whatnot when having to pay out on withdrawals. Insisting on ID verification at the signup stage solves many issues (especially the much-used and much-maligned "fraud" excuse). It's also very easy to implement, does not cost much, improves customer service, etc. But then, they lose deposits

In management consulting, we are exposed to all kinds of industries. Putting that hat on, I see the online casino industry as being something is dire need of an overhaul - in every sense of the word!

[Simmo!]

Indeed, there are some less-than-ideal customers. Also, the OP's language leaves a lot to be desired.

Saying that, the online casino industry is the only one (that I know of) that accepts all customers, but then make up excuses to not effect payouts without any worry about repercussions. ... the online casino industry as being something is dire need of an overhaul - in every sense of the word!

It needs effective regulation but as the economic crisis gets worse, the fear would be that regulatory measures becomes more geared towards maximising financial gain at the expense of the issues that matter. The "outside world" is no different to our industry in that regard.

[macster]

Simmo,

Definitely agree with you there re. economic crisis. Had my day off, now time to get busy again.

I believe I've read enough on here and elsewhere to realise that though I enjoy Betfair sports-betting, online casinos are not for me. This industry really does need fundamental changes to the way it goes about its business.

So that's it for me. Will pop in from time to time to say hello. Oh, and I still have an outstanding issue with InterCasino. Will let you guys know what they say. But I believe them to be one of the better operators.

Take care!


-Macster