Mr Green: can't withdraw!

[davidtakala]

Hi everyone,

Really sorry that my first post is a complaint ;(

Since Mr Green had updated their website I'm not able to withdraw my winnings (3000 euros).
Their website gives all kind of error and I'm not able to request a withdrawal. Support is very unhelpful and refusing to process
my withdrawal manually. Looks like they don't have enough money to pay me
On the other hand, deposits are being processed without any issues at all!

So 3 days now and same reply that they will only process my withdrawal when website is repaired, no time frame given ( I asked few times, but this was just ignored).

Any feedback would be appreciated.

Thanks

[jetset]

This is a pretty solid outfit, so I'm sure these are just glitches caused by the recent revamp to their site.

I've flagged this thread for the Mr. Green management to see.

[davidtakala]

Thanks for that, jetset.

They should have just withdraw manually if they can't fix it within 3 days.

[mn001]

Try with a different browser and it will probably work... some netent casinos have bugs in internet explorer but when i switch to firefox it works. Just an idea. If this doesn't work, call them. Of course they can and will do it manually if everything else fails.

[davidtakala]

Thanks, mn001!

Tried all of them, same error. I have a nasty feeling it was made on purpose.
I send them a screenshot of the error and they confirmed that withdrawal is not working.
No excuses, no time frames. As I posted earlier why not process it manually?

[barc777]

Be really careful with them! The only reason for such behavior is either cash flow problems or they are looking for a reason to deny your winnings (since it's quite a large sum of money).
Really surprised to see them accredited if they behave in such way!

Do you have an error screen shot ?

[davidtakala]

2.jpg1.jpg2.jpg1.jpg

[davidtakala]

one is for IE and the second one is for Firefox

[davidtakala]

Some of their replies below:

Good afternoon,

Withdrawals can not be processed at the moment. We will update you once we have resolved the problem.

Ystävällisin terveisin

Asiakastukesi

MrGreen – Elämysten nettikasino

Lisätietoja:
https://www.mrgreen.com/
--------------------------------
Hello,

You have not been ignored. We have replied to your enquiry several times both today and yesterday. Withdrawals will become possible once the technical problem on site has been resolved.
Viitaten aikaisempaan viestiin, Mr Green toimii täysin rehellisesti. Mr Greenillä on Maltan Lotteries and Gaming Authority LGA:n myöntämä kasinopelilisenssi ja toimintamme on sen mukaista.

Ystävällisin terveisin

Johanna

Asiakastukesi
MrGreen – Elämysten nettikasino

Lisätietoja:
https://www.mrgreen.com/

[sattty]

i withdrew from mr green on saturday and the money is still sat in my account as pending

then they asked me to supply ID docs..i sent them copies of my bank statement utility bill and copies of front and back of card used plus a copy of my birth certificate..i dont drive or have a passport which is why i sent birth certificate..all above mentioned docs have been exceptable at every casino i play online...

they then messaged me back and sent me a form that i had to get 2 people to fill in and also supply copies of there drivers license or passport as proof of there ID..they then had to confirm i was me..seemed well over the top to me neve rhad that happen before..i got a message of them confirming all docs recieved and accpeted...but my money is still sat pending..never known a casino take so long to pay out..

hope it just a one off delay...as frankly i like the casino..good graphics and some great slots to play..