Why you should always check the conditions - CasinoTitan

**topender** · 2nd August 2011, 02:44 PM

Look i know. Its my own fault. But fell victim to the terms and conditions.

Deposited $100 into CasinoTitan. Played it through up and down between $1500 and $3800. Finally tried to withdraw when back down at $1500. Total playthrough of my $100 + $400 bonus was about $20000

Anyway. My payout was refused as i had played a couple of games of seven stud and video poker. I even remember playing them during a boring stretch of no wins. Probably played about 5min of each game. Anyway. That was enough to invalidate my payout. Live and Learn. Next time i will read every bit of the terms and conditions

"Dear P____

I am writing to inform you there is an issue with the recent withdrawal request that you have made.

Our policy is that when you utilize one of our bonuses you are only able to withdraw if the games played are included within the parameters of that bonus.

In essence, as you have played games that are excluded (7 stud poker and video poker) from your bonus that you took on (23 July 2011) we are unable to process your withdrawal request. The list of excluded games for each bonus is always available at the cashier screen for view, as well as other terms and conditions of that bonus during the playthrough.

Your account balance has returned to zero as stipulated clearly in the terms and conditions on our website and your initial deposit of $100 has been reimbursed into your player account.

We are sorry for any inconvenience, if you have any further questions or concerns please do not hesitate to contact us.

Kind Regards
Oscar Sommers
Finance"

**ksech** · 2nd August 2011, 02:54 PM

They were nice and gave you your deposit back even though you played games that invalidated the bonus.

There are some casinos who wouldn't have returned the deposit stating you broke the rules, simply you lose everything. It was a nice gesture on their part to keep you as a happy player.

**mattsgame** · 2nd August 2011, 03:26 PM

Originally Posted by ksech

They were nice and gave you your deposit back even though you played games that invalidated the bonus.

There are some casinos who wouldn't have returned the deposit stating you broke the rules, simply you lose everything. It was a nice gesture on their part to keep you as a happy player.

Yep and at least they can withdraw it without hassles.

Unlike the $1500 they did requested which would have taken 3 weeks

If I was the OP I would be avoiding these guys anyway, deposit returned or not.

**Pulver** · 2nd August 2011, 03:46 PM

That sux...

**DiamondGeezer** · 5th August 2011, 12:35 PM

To be fair to the RTG casinos the allowed/disallowed games are at least clearly stated in the bonus coupon section. Still hurts though when you mess up.

**chuchu59** · 5th August 2011, 12:49 PM

If one were to argue against the decision it would be that play on the excluded games commenced after the completion of wagering requirements. Was that possibly the case here?

**Casinomeister** · 5th August 2011, 12:57 PM

I think South Park has truly underscored the importance of reading terms and conditions.
For the European audience:
http://de.southparkstudios.com/alleE.../1501/?lang=en

All others, please do a search on HUMANCENTiPAD

(somewhat related to the horror film "The Human Centipede" - not for the squeamish)

**BingoT** · 5th August 2011, 01:09 PM

And we all love South Park.

HUMANCENTiPAD

http://www.southparkstudios.com/full...-humancentipad

**topender** · 6th August 2011, 02:00 AM

Originally Posted by chuchu59

If one were to argue against the decision it would be that play on the excluded games commenced after the completion of wagering requirements. Was that possibly the case here?

No not at all. I freely admit that yes i did break their rules and should have looked much deeper before playing any game