888Casino.com 200% bonus Problem

[sparkles]

I thought Id try this out, normally id just bowl in and deposit, but decided to check first, glad I did the person I chatted too clearly didnt know about it.

You are now chatting with 'Carlina'

you: HI Carlina

Carlina: Hi , this is Carlina from ; thanks for chatting with me.
I'm here waiting to assist you with getting your FREE Spins and also give you your welcome bonus.
Ready to take them?

Carlina: Hi Sparkles

Carlina: How are you today/

you: I joined through casinomeister is it a 200% bonus

you: im good thanks Carlina how about you

Carlina: I am well thanks

Carlina: Do you mind holding one moment while I review your account?

you: sure

Carlina: Thank you for holding.

Carlina: Get a dollar for dollar match up to $200 on your first deposit today

Carlina: That means for every dollar that you put in, we will match it up for you

Carlina: Sounds good?

you: oh okay the link said 200%

you: do you need to see it

Carlina: It is the same

you: http://www.888casino.com/affiliates/casinomeister.htm

Carlina: The above mentioned is the same

you: that would be 100% wouldnt it

you: 200% is $2 for $1

Carlina: Plus if you deposit with me anything over 30, I can give you an extra 30 bonus which has to be activated by a promo code

you: ok so if I deposit $30 what amount in bonus do I get

you: sorry Carlina been a long day hehe

Carlina: You will play with 90 in total

you: so 50 would be $150 total

Carlina: No, 130

you: Okie dokie

you: i might just leave it until I find out at casinomeister whats up with there promo

Carlina: Ready to deposit?

you: because im positive 200% on $50 without extras is $150

you: its a special to celebrate you guys getting into the baptism by fire there

Carlina: Our welcome bonus is 100%

you: http://www.888casino.com/affiliates/casinomeister.htm

you: in honour of 888"s baptism by fire we are offering an exclusive 200% bonus up to $200 first deposit bonus to all casinomeister members

Carlina: We go by our site, 888poker

Carlina: Sorry, 888casino

you: I went into casinomeister and clicked the link for 888casino, and it brings up that page with that message and the download link

Carlina: I am sorry but our welcome bonus is 100%

you: okie dokie Carlina, would you mind if I popped this chat the forum just so others know before they deposit?

you: normally I just deposit, but today decided to check, so just so they dont think they are getting 200% also

Carlina: I am sorry for the inconvenience

Carlina: Every deposit you make....gets you closer to getting an extra 150 added to your account monthly, want to know more about it?
Check out the link below for more information:

Carlina: http://www.888casino.com/casino-prom...sit-reward.htm

Carlina: Thank you for chatting with me, Is there anything that I can assist you with further?

you: Thats okay Carlina, not your fault,. Im sure it will be sorted soon

Carlina: Thank you for choosing us, .

Carlina: Enjoy the Games

Chat session has been terminated by the site operator.

[Gremmyboy]

[Nifty29]

The problem here is the CSR just wasn't listening and was too busy trying to force a deposit and spruik all of their promotions.

Very ordinary.

Mind you, I believe that promo was ended as they are now accredited and Rachel said she would have it removed from the site.

[rainmaker]

.


Yes, The CS at 888 have clearly been instructed to push customers to deposit as fast as possible regardless of what the customer really asks about in live chat. Annoying and pretty amateurish.

(you will see another example in this thread: http://www.casinomeister.com/forums/...d-section.html )

[Rachel888]

Hey Guys,

The promo is up and running, it is directly linked to the link on here.

We have many promo's running all the time and many CS people, so there is a chance that she was unaware.

I have sent an email to head of CS to make sure that all the staff are notified of this promo.

Keep in mind this promo is for first time depositor's and ONLY for 888casino.

If you have any questions or concerns please feel free to contact me.

Regards,
Rachel

[chuchu59]

the CS lady might not be aware of all promos. That is understandable.
However, it is obvious she wasnt listening and was trying to force things through. More training is needed I am afraid.

[Rachel888]

Mind you, I believe that promo was ended as they are now accredited and Rachel said she would have it removed from the site.

The promo is still on

[Nifty29]

The promo is still on

OK. In the other thread it was mentioned that that baptism of fire promo was still on the site and you said you would have it removed.

It's understandable that the CSR couldn't help if the she didn't know, but you did not address the fact that all they seemed interested in was "sell sell sell". I know every casino wants to promote it's product, but doing it during a chat that the player instigated because they had a problem is very bad service IMO. I hope that your lack of response doesn't mean this is "policy".

Personally I would have been very upset if I had been treated like that.

[mrjones]

Personally I would have been very upset if I had been treated like that.[/QUOTE]

arnt you always treated like that nifty ! hahahaha

[vinylweatherman]

OK. In the other thread it was mentioned that that baptism of fire promo was still on the site and you said you would have it removed.

It's understandable that the CSR couldn't help if the she didn't know, but you did not address the fact that all they seemed interested in was "sell sell sell". I know every casino wants to promote it's product, but doing it during a chat that the player instigated because they had a problem is very bad service IMO. I hope that your lack of response doesn't mean this is "policy".

Personally I would have been very upset if I had been treated like that.

This shows that nothing much has changed. First we have the deluge of spam, and "bait & switch" cross marketing, all neatly blamed on the white labels, that apparently are "out of the control" of 888.com, yet who have full access to player's personal data FROM 888.com registration.
Now, we have CS who are clearly on the "hard sell". Lack of training? I doubt it, she was doing EXACTLY what she was trained to do, get that deposit ASAP, and try to deter players from "going away to think about it".

THis was inapropriate in this case, since the player DID need to go to someone else and ask what was up with this promo, and could clearly NOT deposit there & then, because CS did not have the power to award this promotion.

It is also clear that something else has gone wrong, not just with CS, because the promotion is supposedly activated by creating an account through the CM link, and so should NOT have needed CS to know about it in order for it to have worked.

I would have thought CS would have been able to bring up this player's details on her console when dealing with this query, and surely the system should have given her the information that this player was one from here, and was thus eligible for the 200% deal.

Given the controversy surrounding the accreditation of 888.com and Reef club, they really DON'T need these problems, and should have ensured in advance that they had things like this covered before they "went live" with any special CM related promos. Training CS NOW is like shutting the stable door after the horse has bolted. They had better recapture that horse before it does any more damage.