Unwanted bonus for no reason

[chayton]

So I was playing a tournament at this MG casino, I got a really good first round but it had a ton of continues and I got knocked out of the top 6 places. I was #7 lol. So with an hour until the tourney ended I decided to deposit $20 to buy a few continues. I bought in a couple times and got in the lead and ended up winning $100.

So I had like $112 or somethiing in the account, played this and that, had it up to $380 at one point and down to $250 when I went to bed last night.

Today I get up and check my mail...they've credited a $10 bonus to my account! I get on chat to have it removed - I've got $250 in the account, why get stuck with a $300 playthrough at this point?

I won't bother posting the whole chat, but basically I'm told that they've 'escalated the query' for me and it will take about an hour, but that I can't play until it's removed otherwise I'm stuck with the playthrough.

Does that suck or what?

[MommyMachine]

Yes, that does qualify as a sucky sitch. I hope they get it figured out soon, and when they do...win tons and tons of money!

[gaydave]

If the casino is accredited they had better take care of it. It is one of the standards for being accredited

Must remove any bonus and associated playthrough requirements at the request of the player if play has not commenced

[chayton]

It's been over an hour and it's still there. That's frustrating...Yes, they're accredited, I just PMed the rep.

[chayton]

BAH! I just got an email that says that I've already started wagering on this bonus. That's BS - they put it in my account while I was sleeping and I haven't played anything since!!!!!

[Repro]

BAH! I just got an email that says that I've already started wagering on this bonus. That's BS - they put it in my account while I was sleeping and I haven't played anything since!!!!!

Um... that's kinda rogue-isch... I hope you get a response from the rep ASAP.
Would you care to name them ?

[chayton]

Nope I haven't heard and I just sent another message saying to forget it, I'm going to play it. I can't sit here all day fighting with them about it. Who knows, maybe they stuck it in just before I went to bed last night and I didn't notice. I'm pissed off now and I just want to be done with it.

Who knows, maybe I'll win and clear WR. It's seems pretty shitty though.

[MommyMachine]

GL with that, that is a shitty situation. I hope a rep clears it up for you. GL GL GL

[greasemonkey]

That is total BS chayton. They should just flush your account and pay for whatever you won because it was THEIR mistake. You didn't ask for the bonus how dare they give it without consent. They should give you the bonus amount to cashout and keep apologizing for that move. That is unacceptable. I hope you hit a jackpot. I am mad for you just thinking about this situation.

[rainmaker]

Yes, this sucks.

I agree with the people above.

To sneak in a bonus with WR like this is roguish. I have actually never experienced an unwanted bonus. Some casinos have over the years credited my account with a balance boost without "asking me", but these funds has been without WR.

My opinion is that players need to have the opportunity to accept or decline every bonus. To credit a players account with a "secret" bonus, and only notify by e-mail is bad practice. And especially if your balance is much higher than the bonus.

I think it is quite legitimate for you to tell us the name of the casino. Players should be warned if this is their practice. But you might want to wait until the rep gives you a reply (in case there is a valid explanation).