Unwanted bonus for no reason

[Repro]

ok so this is what happened. I deposited $20 with no bonus. I won $100 cash in a tournament. I played a couple of other tournaments and I guess that I placed in one and the prize was $10 bonus funds. I was playing along happily when the $10 bonus was credited to my account but I didn't notice it and was playing so then locked myself into WR on a bonus I didn't know I had received.

So hmmm it wasn't an unwanted bonus, it was a tournament win that came in bonus credits. So it wasn't just an arbitrary bonus just to screw me up even though that's what eventually happened.

I can say now that this was Royal Vegas casino, and I'm not naming them to point fingers or get them in trouble. I can understand now what happened, but I did close my account because IMO it was unacceptable to put a bonus into my account while I'm playing without one - no matter where the bonus came from.

Thoughts?

Hmm... This is a difficult one...

You played a tournament and agreed to the tournamentrules, so TECHNICALLY you are responsible for any winnings that came from it. You should have checked when the tourney ended (or just before that) if you were eligible for any prize. If you knew this you'd have made a withdrawal BEFORE the prize was credited.

To be fair i don't really think the casino acted faulty here, although my feeling is tourneyprizes should always be CASH instead of bonusmoney.

The rep could have looked for a solution, but since you've already played out your bankroll i think there is not much more he can do for you.

Just my thoughts...

[jod5413]

Hmm... This is a difficult one...

You played a tournament and agreed to the tournamentrules, so TECHNICALLY you are responsible for any winnings that came from it. You should have checked when the tourney ended (or just before that) if you were eligible for any prize. If you knew this you'd have made a withdrawal BEFORE the prize was credited.

To be fair i don't really think the casino acted faulty here, although my feeling is tourneyprizes should always be CASH instead of bonusmoney.The rep could have looked for a solution, but since you've already played out your bankroll i think there is not much more he can do for you.

Just my thoughts...

I agree with you about the tournament prizes. They should be cash and not have a play through requirement.

[rainmaker]

I agree that it sucks when a bonus is added without your knowledge, but you won the bonus money playing in a tourney you signed up for, it wasn't like they were trying to sneak in a bonus to impose a WR to you. So maybe the closing of accounts is a bit drastic?

Anyways, sucks that you lost your money trying to make the WR though..

Yes, I must agree. The case changes when she now informs us that she "won" it in a tournament. The first post said that the bonus was added "unwanted". That is also why I thought this looked roguish. But it does not look roguish now. If a player has participated and won in a tournament, then the player must expect that the prize (the bonus in this case) will be credited to the account (with T&C)

But on the other hand, I think the casino should reconsider how they practice this. It seems unfair for a player to have a bonus-free deposit locked because the casino credited this "bonus-win".

And I still think that every player should have the opportunity to accepct or decline a bonus, also bonus wins from tournaments.

[lauram]

There is 2 casino groups that do this, and due to this factor i have stopped playing with them. One of them has a bonus added on tuesdays, the way it worked was once a week your total amount deposited for that week, you received 20% bonus from them. What got to me was if you made a withdrawal on a wed or thursday, they held the funds in the play area tilll your bonus came through on the following tuesday. So this meant your withdrawal got withheld.
The other set of casinos add a 20% bonus over a 3 day depositing period. I had 1600 withdrawal to put through as they added a 50 bonus.

[chayton]

Yes, I must agree. The case changes when she now informs us that she "won" it in a tournament. The first post said that the bonus was added "unwanted". That is also why I thought this looked roguish. But it does not look roguish now. If a player has participated and won in a tournament, then the player must expect that the prize (the bonus in this case) will be credited to the account (with T&C)

But on the other hand, I think the casino should reconsider how they practice this. It seems unfair for a player to have a bonus-free deposit locked because the casino credited this "bonus-win".

And I still think that every player should have the opportunity to accepct or decline a bonus, also bonus wins from tournaments.

Yes, I apologize for that, when I first posted I didn't know where this bonus came from. I asked in chat and he didn't answer me. It wasn't until I sent the mail to them to close my account (after I'd already blew through my balance) that they even mentioned a tournament win - at that point I thought that they had given me a bonus on TOP of the $100 cash prize. Even the mail I received didn't say anything about a tournament win - it just said "Great News! Your account has been credited with a bonus." It wasn't until I confirmed that my account be closed that they clarified that the $10 bonus was from winnings from another tournament.

Anyhow I guess it's my own fault, if I wouldn't have been pissed off and playing stupid I might have been able to make playthrough and cash out anyhow.

[rainmaker]

Yes, I apologize for that, when I first posted I didn't know where this bonus came from. I asked in chat and he didn't answer me. It wasn't until I sent the mail to them to close my account (after I'd already blew through my balance) that they even mentioned a tournament win - at that point I thought that they had given me a bonus on TOP of the $100 cash prize. Even the mail I received didn't say anything about a tournament win - it just said "Great News! Your account has been credited with a bonus." It wasn't until I confirmed that my account be closed that they clarified that the $10 bonus was from winnings from another tournament.

Anyhow I guess it's my own fault, if I wouldn't have been pissed off and playing stupid I might have been able to make playthrough and cash out anyhow.

Oh...no need to apologize. If not even the CS knows why they have credited the bonus, how should the player know

[chuchu59]

[oops! didnt read all posts before posting.

[chayton]

Well it's all moot now anyhow - I blew the money and closed the account and now I have to play at one of the 30ish other MG casinos I have accounts with.

Funny though, I was all excited about finally winning a tournament and getting ahead with what I won and I was going to come in and brag about it. Instead I did this....heh

[chayton]

[oops! didnt read all posts before posting.

Sorry I didn't really know what was going on til the end either.

[asianeyes]

There is 2 casino groups that do this, and due to this factor i have stopped playing with them. One of them has a bonus added on tuesdays, the way it worked was once a week your total amount deposited for that week, you received 20% bonus from them. What got to me was if you made a withdrawal on a wed or thursday, they held the funds in the play area tilll your bonus came through on the following tuesday. So this meant your withdrawal got withheld.
The other set of casinos add a 20% bonus over a 3 day depositing period. I had 1600 withdrawal to put through as they added a 50 bonus.

Hi, Lauram. Can you please give us the names of the 2 groups with this pratice.

Thanks.