I have had the same bullshit too. They delay sending these out until almost half way through the promotion, and by saying "valid for 2 days after receipt" rather than giving a SPECIFIC date and time of expiry, they leave players exposed to this problem.
Despite my complaint that they should quote a specic expiry date, it seems they have not bothered, so maybe the lack of clarity is by INTENT, in order to cut down the number of players actually eligible for this offer.
This is clearly a misleading advertisement, since the terms are vague, and having such a short window of validity is more or less GUARANTEED to lead to such problems, since the first of the two days is almost over before the player even gets the email, before which they can have no idea that they have been offered this.
What makes this even worse is that players often deposit on the strength of such an offer, and are only told it has actually expired when they claim, since the deposit has to be made first, and it is too late to decide not to deposit after finding out it has expired.
If you ignore the offer, they will send it again, but it will still be prone to the same problems.
The text should have read what the support agent told you, namely -
This offer is valid until 23:59 on May 5th.
This would leave the player in no doubt as to whether the offer was still valid at the time they decide to deposit.
You could of course phone CS before making the deposit, and first check that the offer is valid, but this would, of course, tie up their support team. Equally, you could phone them every time you feel like playing just in case you have a valid offer, but have yet to receive the email.
Why can't they send the emails out the day BEFORE, or at least straight after midnight so that as soon as the offer is valid, the player has the email.
There have been a number of complaints where players have deposited on the strength of such an offer, and then been told it has expired already, despite the fact that the rather vague validity period clearly covers the time they make their deposit, since it is within 2 days of the "sent" timestamp on the email.
Players who get caught out on this obscure technicality are going to think they are deliberately being caught by a "bait & switch" tactic, and will NOT be so readily coming back the next time they receive such an offer.
When they caught me with this, I simply uninstalled the casino, and this delayed my eventual return for about 2 YEARS.
Fortunately, I found the free spins not to be there, so I was able to find out the offer of a deposit match had expired BEFORE I made a deposit.
I now wouldn't even bother with a 2 day offer from them, since by the time I got it there would be one day left, and that would be taken up trying to install the casino, so by the time it was installed and working properly, the offer would have expired.
The 5 day offers are better, even though it is really only 4 days from receipt that it is valid, since by day 3 the casino would be ready to receive the deposit.
For offers that have a free spins element, check that the spins are there, as if not, the offer has been removed from the account, despite what the email appears to say.
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
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Originally Posted by vinylweatherman
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