Casino Rewards loyalty points issues

**RUF_GT** · 28th December 2010, 01:15 AM

I now have the same problem. Points for 130,- € can not redeem. The support says I just have a little bit to pay, what then convert the points back. Bad joke. Exactly how much he did not know. I deposited there over 2500,- in the last six months. I had one (and the only!) winning payout a few days ago which was slightly higher. Since I am disabled. Could someone already solve the problem?

**Nifty29** · 28th December 2010, 01:39 AM

The bonus crediting system they use is actually a good idea -they just apply the most inane rules to how and when you can access your points.

Considering that comp points are awarded via the same system, to deny a player the ability to cash them in whenever they want is ridiculous. Who ever heard of not being able to claim earned comps without making some further indeterminate amount of deposits.?

I've had $20 sitting there for years but can't redeem it - and they keep sending me bonus offers expecting me to come back to the fold. Don't think so.

**Jufo** · 28th December 2010, 03:29 AM

I have 460 EUR worth of loyality points in my Casino Rewards account which I can't redeem. And I still keep getting e-mail invitations to deposit for bonuses which I never will be able to have. The only reason that I can't redeem the loyality points is probably because I happened to have a large 3000€ win in slots and cashed out.

To demonstrate to them that I was willing to play without bonuses I deposited 300€ and cashed out 1155€ without any bonus but they still didn't let me redeem the points. When I queried this with Customer Support I was told point blank that as long as I am ahead with them my loyality balance remains locked. At this point I don't plan losing 4K there just to be able to redeem those chips.

**Nifty29** · 28th December 2010, 04:05 AM

Originally Posted by Jufo

I have 460 EUR worth of loyality points in my Casino Rewards account which I can't redeem. And I still keep getting e-mail invitations to deposit for bonuses which I never will be able to have. The only reason that I can't redeem the loyality points is probably because I happened to have a large 3000€ win in slots and cashed out.

To demonstrate to them that I was willing to play without bonuses I deposited 300€ and cashed out 1155€ without any bonus but they still didn't let me redeem the points. When I queried this with Customer Support I was told point blank that as long as I am ahead with them my loyality balance remains locked. At this point I don't plan losing 4K there just to be able to redeem those chips.

Wow that's disgraceful.

I think this is rogue behavior -you earned those points and you should be able to use them.

**casinokoenig** · 28th December 2010, 04:34 AM

360 € locked here ... i also had a big win there (2k on slots) but i ve lost the next few days AFTER meeting the wagering requirements before i requested a withdrawal ...

**footdr** · 28th December 2010, 07:27 AM

stopped playing there years ago when they did the same type of thing to me and they ended up locking my account!

Stay away from this group, they are the worst.

**jetset** · 28th December 2010, 08:39 AM

Originally Posted by Nifty29

Wow that's disgraceful.

I think this is rogue behavior -you earned those points and you should be able to use them.

I agree.

The surprising thing is that they actually admit that as long as the player is ahead they won't let him redeem his loyalty points.

Shocking.

**Nate** · 28th December 2010, 09:05 AM

This is unethical behaviour. Is anyone going to notify Max on this issue? Anyone thought of a PAB?

On this thread alone, there are about 4-5 players that have confirmed locked loyalty points. I do not want to think how many others have been subject to such unscrupulous treatment.

Nate

**gerilege** · 28th December 2010, 09:54 AM

I have EUR270 locked on my rewards account. My only "sin" is that I am ahead. I lost when I played with a bonus, won when playing without a bonus twice.

**Nifty29** · 28th December 2010, 10:46 AM

Originally Posted by Nate

This is unethical behaviour. Is anyone going to notify Max on this issue? Anyone thought of a PAB?

On this thread alone, there are about 4-5 players that have confirmed locked loyalty points. I do not want to think how many others have been subject to such unscrupulous treatment.

Nate

I agree Nate, and the problem is widespread.

It just doesn't make sense - how do they ever think they are going to get their money back from winners? Very short sighted IMO.

I think it might be worth asking Max as we aren't talking about peanuts here.