Casino Rewards loyalty points issues

**Scooter7** · 28th December 2010, 06:32 PM

Originally Posted by jetset

I agree.

The surprising thing is that they actually admit that as long as the player is ahead they won't let him redeem his loyalty points.

Shocking.

Shocking? Not so much considering what I've seen in online gambling over the years.

Consider two players:

1. Walks into the casino with 10k and loses
2. Walks into the casino with 10k and wins another 10k

Keeping in mind that these are house edge games that (in the long run) won't be beaten by the players, which player do you want to entice into returning tomorrow? The one with no money or the one with 20k?

The complete lack of understanding by most operators of this very simple fact is a pretty good indication that the industry still has a lot to learn about gambling.

**RUF_GT** · 28th December 2010, 07:23 PM

Thank you all for your statements in this affair. This group really disappointed me .

I sent an email to Renee CR Affiliate Manager yesterday. But maybe she is on vacation.

**Nifty29** · 28th December 2010, 09:17 PM

Originally Posted by RUF_GT

Thank you all for your statements in this affair. This group really disappointed me .

I sent an email to Renee CR Affiliate Manager yesterday. But maybe she is on vacation.

It's possible.

Whoever decides CR policy has been on a mental vacation for several years.

**baabaa006** · 29th December 2010, 06:52 AM

It's also impossible to get off their promotions mailing list once they have your email. There latest beauty is for Casino Classic promoting an opportunity for Beta testing with $1100 cash, but there is only limited sets available, then there's a counter saying there's only 194 seats left which randomly generates all over the place i.e. 194, 189, 188, 194, 178 etc.

This is truly misleading as I'm sure there is no such thing as limited seats.

**chuchu59** · 29th December 2010, 07:46 AM

it seems they just added a new one ie GT casino (global telecom). i just received 2 mails on this.

**jetset** · 29th December 2010, 08:24 AM

Golden Tiger?

**chuchu59** · 29th December 2010, 08:33 AM

its Global Telecom

**UriahHeep** · 29th December 2010, 10:29 AM

I am in the same situation from years.
About 2 years ago I had a nice win on Zodiac and immediately after my vip points were frozen.
The chat operator was very frank to tell me the problem was that my overall balance on the CR Group was "positive" and so I could not redeem the VIP points untill I woulnd't get back to be in "negative".

When I asked how much to deposit to unlock the points, the answer was "don't know". This was double disappointing me, but now I understand they really did't know, in fact if a player deposits and by accident wins again, the VIP points unlocking gets even more complicated instead of being solutioned.

My opinion is that there is a little bit of confusion between the "BONUS" concept and the "VIP POINTS" one.

Of course I did quit playing there. I also wrote few lines to ecogra asking if such a behaviour was correct, but no reply. At that time I did not know very well CM, and what a PAB is.

**ergopro** · 29th December 2010, 10:52 AM

Had the same thing happen in 2008. Haven't played there since and all my accounts are closed.

**legenden1** · 29th December 2010, 12:29 PM

My account got locked as well after registring 3 different accounts. Got the same reply and didn´t have to play very much to open it again. Since then I´ve started an account at almost every casino in the group and it still works. The redeemed points ends up in the bonus balance though.