Casino US not honoring bonus from e-mail

[CAPTMARV]

Hello all,

I was sent an e-mail from casino US this morning, offering a 250% match bonus. Deposit $20, and get a $50 bonus and get 50 free spins on Avalon. I went ahead and deposited $20, but only got a 100% match bonus of $20. Support said they sent the e-mail in error, and I am not eligible for the 250% bonus. They did credit me the 50 free spins after I asked to speak with a manager. So they owe me $30, it's not my fault they sent me a bogus e-mail, luring me to deposit. I had forwarded the e-mail to support, and they confirmed they received it, but still wouldn't honor it.
Anyone else have any problems?

[leonardo99]

Why you not try to use Live Support to ask operators about your bonus?
Casino US is member of Vegas Partner Lounge .. No problem with bonuses or payments.
So I'm sure if you explain again your situation you will receive your bonus..try live support..it's more easy

[CAPTMARV]

Hi, I did go through live chat, and when he said he wouldn't credit my bonus, i asked to speak to a manager on chat. I spoke to the manager, and he explained they sent me the e-mail in error, and wouldn't credit the remaining $30 owed. I have the chat transcript available.

[jelsmith]

Well its the casino's error. They should give you the additional $30. I would try the rep here first and if you cant get anywhere you can PAB but only if you try the rep first.

[leonardo99]

Try to contact their accredited rep..
http://www.casinomeister.com/forums/members/vpl.html

[vinylweatherman]

Sorry, not good enough. When PLAYERS make errors a VERY HARD LINE INDEED is taken by casinos, so we expect the SAME when THEY make the error. Like WE have a responsibilty to check the terms, THEY have a responsibilty to check what they send out.

If they sent the email, but refused to honour it, they have failed to meet the standards for accreditation.

This is actually ILLEGAL in any "proper" B & M business, and companies have been heavily fined for sending out such offers, and only saying it's not available when the customer has already parted with their money.

Why they are making such a HUGE fuss over an extra $30 because of THEIR screw-up baffles me. Already, this cock-up has done MORE damage to their credibilty than would owning up to the error, losing $30, but being encouraged to be more careful in future.

This will also put other players off from depositing after receiving a similar offer, because they will have seen this case, and say to themselves "they won't get ME with that one", and in the bin it goes.

[Pearland]

received same email for Golden Riveria but decided not to deposit -- can not ever get a cashin there over 2 yrs of play

[leonardo99]

If they sent the email, but refused to honour it, they have failed to meet the standards for accreditation.

Good point.

[vinylweatherman]

received same email for Golden Riveria but decided not to deposit -- can not ever get a cashin there over 2 yrs of play

So they are now REPEATING the error.

[SlotMonster]

Sorry, not good enough. When PLAYERS make errors a VERY HARD LINE INDEED is taken by casinos, so we expect the SAME when THEY make the error. Like WE have a responsibilty to check the terms, THEY have a responsibilty to check what they send out.

If they sent the email, but refused to honour it, they have failed to meet the standards for accreditation.

This is actually ILLEGAL in any "proper" B & M business, and companies have been heavily fined for sending out such offers, and only saying it's not available when the customer has already parted with their money.

Why they are making such a HUGE fuss over an extra $30 because of THEIR screw-up baffles me. Already, this cock-up has done MORE damage to their credibilty than would owning up to the error, losing $30, but being encouraged to be more careful in future.

This will also put other players off from depositing after receiving a similar offer, because they will have seen this case, and say to themselves "they won't get ME with that one", and in the bin it goes.

Amen!