What am I NOT Understanding?

[WyldGirl]

Ok I play regularly at Royal vegas and got this email

My name is Richard and I’m mailing you from the Fortune Room helpdesk.
I see that you have an account at our sister casino, but you never went on to make a deposit and enjoy the games. Why not try your luck at our recently launched Fortune Room casino.
I’ve just spoken with my manager and he’s approved a special offer for you of an additional $20 on the house when you make your first deposit at Fortune Room. That’s $20 over and above the great new customer offer of 100Percent on up to $150 free.
If you would like any assistance at all, please chat to me or one of my colleagues by visiting this link. Otherwise, please call us on 1-866-745-2415 at any time and one of us will gladly help you.
Simply log into your casino software with this account number ppr1609xxxx and the new Fortune Room casino software will download automatically. Make your first deposit and claim your new player welcome bonus using the promotion code FR150PM. We’ll automatically credit your casino account with the additional $20.
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so I logged into my ppr1609xxxx account made a deposit and did not get the bonus. I went to chat and was told I was not eligible so I sent them the above email.

This is the reply I got

Hi Tina
This is a valid offer Tina but to qualify for it you need to make the purchase from the Fortune Room software. You can go to www.fortuneroom.com, down load the software and then log in using your Platinum Play casino account number.
Initiate a purchase in that software and not only will you get a match on that first purchase of up to $150.00, we will also credit an additional $20.00 to the account for you.
Have a great day!
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Now where in that above email does it say go to a link and d/l anything? And if I logged in with the account number both emails say use am I not still in the same account?
I was compensated with a 10 bonus in my Fortune Room account which is not the ppr account number but that does not compensate for a $50 bonus I should have gotten in the ppr account!

[rockycatt]

why dont you forward this post to win there rep here [the group of casino
are closely related ] remember the fortune lounge client were you could claim your points to what one casino you wanted if my memory serves me correct http://www.casinomeister.com/forums/...unelounge.html

[WyldGirl]

Thank you. I posted a message to the rep but not real hopeful!

[LinkinFart]

I thought this group have one account accross the group policy, closing all but one account? Well live an learn.

[vinylweatherman]

They have clearly made a complete mess of this. The email said the software is SUPPOSED to upgrade automatically, and change you over. It DIDN'T, so although they wanted to encourage you back, they have decided to p1$$ you off instead by using an extremely obscure software based technicality to deny the offer to you. We are not SUPPOSED to know how all this works "under the bonnet", because this is "commercially sensitive" information. YOU are being penalised because it DIDN'T work on your account.

A while ago, they decided to close 4 of the casinos and migratre the accounts. It was a mess. I logged into Platinum Play to be greeted by a message telling me that the casino was closing at the end of the month and that my account would be migrated to Royal Vegas. I logged into the second FL casino I had installed, and got the message that this too was closing & my account was being migrated to Royal Vegas. The thing was, it WAS Royal Vegas that I logged into, so my account was being transferred to itself, and Royal Vegas was closing.

It turned out that NEITHER were closing, and FL then postponed the whole thing, and NONE of the casinos were being closed. FL said players would be informed of the new date this would happen, but so far NOTHING has come of it.

THIS could be why the software DIDN'T automatically migrate when you logged in, it hasn't been implemented on the update server yet, but no-one seems to have told marketing about this.

[dominique]

What a mess! Also makes you wonder what will happen to affiliates in all of this!

[WyldGirl]

Thanks all for the input. I d/l the new software and did another deposit into the PP and they honored the promo. I still think it is bogus that I had to deposit twice but yep live and learn!