Slotsoffortune (Rival Casino) steals my money

[heador112]

I know its not a good idead to play at Rival while labels , but i ignored all warning and played at slotsoffortune.com.

I took a very bad bonus with a 50 times playthrough not cashable only for slots . Well when i finished the playthrough i cashed out 1178 €.

3 days later i received the following message :

"Dear ........,
Regrettably your withdrawal has been denied due to bonus abuse.
Your last deposit has been funded back to your account and you may log
in to withdraw this.
Sincerely,
Slots of Fortune Customer Suppor"


When i asked support what i made wrong they told i had broken the following rule :

"Additional examples of irregular betting patterns may include and not limited to placing, single bets equal or in excess of 30% or more of the value of the current bonus credited to the players account, until such time that wagering requirements have been met. Placing maximum bets with the bonus funds until big wins occur, then switching their betting patterns by placing minimum and/or low bets in order to clear the wagering requirements."



I have not bet more then 30 % . I havent even bet more then 20 %.

The reason why these rogue have stolen my money is ridicilous :

I changed to a lower betsize after i had a good win !!!!

Thats why they steal my money

During the wagering i increased my betsize again and played in the end with a slot progression which was not succesful and made me lose more then 500 € . I was not playing low risk or something like that .

Its the worst and most ridicilous rip off i have ever experienced . They told me to refund all my deposits but they havent done it .

There Management is extremely incompetent i think if you guys are interestet i will publish the "agreement" they have sent me and the management email.

Avoid slotsoffortune.com at all costs

[rockycatt]

consider geting your seed money and hightailing , you cant get a better deal from a robber than that [ rival needs to make a state of there business model ]

to the 4 corners of the world shame on them

[spiderlegz]

Avoid all Rival white labels (and BetUS) at all costs

Fixed it for you.

And of course what a bogus excuse.

[vinylweatherman]

Another nail in the coffin for Rival. This could cover almost EVERY possible betting pattern that players might make. Players do NOT bet exactly the same amount during an entire session. I vary my bets, sometimes quite widely. I expect to get paid when I am LUCKY enough to win.

Rival should stipulate what IS allowed, it would be a shorter paragraph.

Since we KNOW that Rival have this "trigger happy" database to deny promotions to "bad players", they should not even BE in the position of confiscating winnings after the fact. It seems clear that now they are confiscating winnings from players who have NO previous history of "bonus abuse" in the system, and are using pretty wide ranging and vague justifications for doing so.

We ALSO know that Rival are/have been in SERIOUS financial difficulties, and this is NOT the way to protect the "bottom line". It will end up being short term gain, followed by long term PAIN.

[coxwel]

thats pretty bad for you heador seems you have badluck with non-paying casinos this year.


i still felt secure on most rivals, the whitelabels always needed long time to pay out but paid!, but these bonus abuse accusations out of nothing are very alarming.


you didnt abused anything, you took a bonus with 50times wr and still made a good profit, thats pure luck. very odd how they explain their behaviour.


i guess these guys wont change in their opinion, but if they handle their business like this its pure rogue. anybody who takes a bonus on slotsoffortune and wins! they can decide to pay or not, as bonus abuse is always explainable for them. they talk of slots and betting patterns in one sentence, omg!


i feel sorry for you they ripped you off this shady way, let them pay back every single cent deposited!


imo this brings a very bad tatse to the rival white labels! i always appreciated how the rival mother paid at least owed withdrawals of shady operators, so they shouldnt allow anybody using rival brand doing such simple stupid bonus abuse accusation tricks!

ps: some days ago i received a promo email from slof with a 3500% bonus

cheers

coxwel

[vinylweatherman]

thats pretty bad for you heador seems you have badluck with non-paying casinos this year.


i still felt secure on most rivals, the whitelabels always needed long time to pay out but paid!, but these bonus abuse accusations out of nothing are very alarming.


you didnt abused anything, you took a bonus with 50times wr and still made a good profit, thats pure luck. very odd how they explain their behaviour.


i guess these guys wont change in their opinion, but if they handle their business like this its pure rogue. anybody who takes a bonus on slotsoffortune and wins! they can decide to pay or not, as bonus abuse is always explainable for them. they talk of slots and betting patterns in one sentence, omg!


i feel sorry for you they ripped you off this shady way, let them pay back every single cent deposited!


imo this brings a very bad tatse to the rival white labels! i always appreciated how the rival mother paid at least owed withdrawals of shady operators, so they shouldnt allow anybody using rival brand doing such simple stupid bonus abuse accusation tricks!

ps: some days ago i received a promo email from slof with a 3500% bonus

cheers

coxwel

Thats the kind of thing the Virtual casinos churn out. It would be pretty EASY to beat these once in a while, and when you did, you would REALLY beat it. They would NEED to have plenty of sneaky rules in reserve to deny winnings from a variety of "slot systems".

[all4greed]

Sounds like theft to me. Guess they don't understand the motto of pay, then ban unless it's for real bonus abuse. Changing betting patterns hardly qualifies as bonus abuse.

Bunch of damn crooks.

[wobble33]

god...i played at a few of these rivals, but thats it. wont be touching any again!

[SoF]

Thank you for bringing this tour attention.

Unfortunately the situation is not as presented. The particular individual has approached other portals with misleading information regarding this and we are not interested in opening a public discussion. We consider this issue closed.

The purpose of this post is solely to present the facts behind our decision.

First of all we would like to clarify that we believe players should have the freedom to follow any betting pattern they consider appropriate for their gaming needs, however when it involves bonus play they need to abide to certain terms and conditions. Bonuses are funds of the casino and are given in the interest of fair gaming, we as operators should have the liberty to enforce players to abide to the conditions which we believe are appropriate for the bonus funds offered.

Winnings were confiscated due to a clear indication that the player was engaging in advantage play, with the sole intention to abuse our promotions system. Please be advised that we came to this decision after taking into consideration several other criteria, it appears that the particular individual had been constantly engaging in such type of play throughout the Rival platform and was part of a syndicate. We rarely apply this rule however it was clear that were as a consistent history of advantage bonus play.

The particular individual was part of a bonus abuse syndicate originating from Germany that during the summer launched an orchestrated attack against our casino. It is common for operators after such attacks proceed to country banning, it is not our intention to punish our German players for the deeds of bonus abusers. We decided to deal with this syndicate on a case by case basis. It appears threats of negative publicity are the last weapon of extortion by the syndicate and the individuals involved.

Due to the nature of our game portfolio which consists of medium to high variance slots, certain advantage players were targeting our casino to claim our high bonuses, engage in wagering at the maximum betting limits and once they hit a big feature (which is usually a substantial amount due to the variance of the slots and the maximum betting involved) they immediately switch to consistent minimum and/or low betting in order to clear the wagering requirements and “grind” the bonus through. They engage in high risk betting with the funds of the casino for a higher return. Once they achieve their target they follow low risk strategies to create an advantage and move from casino to casino.

The complainant has clearly violated the below clause:

“Placing maximum bets with the bonus funds until big wins occur, then switching their betting patterns by placing minimum and/or low bets in order to clear the wagering requirements.”

During the beginning of the gaming session associated with the bonus involved from his first spin until the 14th one he placed wagers on the maximum betting limit and when he reached as substantial win of 1,420 EUR (on spin 14) he immediately and consistently started betting minimum and/or low bets in an effort to clear the wagering requirements with the minimal risk possible. At the end of the gaming session and once it was mathematically certain that in a few seconds he will clear the wagering requirements, another 20 maximum bet spins were placed for a probability to gain a higher advantage from this advantage bonus play.

Unfortunately we are not able to disclose additional information due to security reasons.

The particular player has a notorious reputation and his advantage play has been so extensive that has been flagged as a bonus abuser at several other non-Rival properties.

Customers are free to bet in any way they like being high risk to low risk, however when they play with bonuses which are our funds we have the right to dictate the terms surrounding the promotions in order to avoid bonus abuse incidents.

It is understandable that all players want to clear the wagering requirements and increase their odds of winning however they do not follow betting patterns that in conjunction with the bonus and variance involved create an unfair gaming environment.

This is exclusively a bonus abuse issue and this is our policy for dealing with such type of incidents. We are not going to let bonus abuse affect the gaming experience of our customers. We are not going proceed to an increase in our wagering requirements, and are not going to stigmatize players according to their location. What we have done and will continue to do is identify such players and prevent future abuse.

At the end of the day, our mission is to serve our players and offer them a fun and secure gaming experience, we are not in this industry to serve bonus abusers. We have a reputation of running a stable property and we are not an easy target as they expected to be, false claims and fabricated negative publicity is not going to change our stance towards bonus abuse and fraud.

We want players to know that when you win at Slots of Fortune, you will always be paid!

Only cases of individuals engaging in abusive and fraudulent practices have issues with their cashouts. Regular players have nothing to worry about, expect where and on what they are going to spend their winnings.

Kind Regards,

Player Relations
Slots of Fortune

[takethemoney]

Thank you for bringing this tour attention.

Unfortunately the situation is not as presented. The particular individual has approached other portals with misleading information regarding this and we are not interested in opening a public discussion. We consider this issue closed.

The purpose of this post is solely to present the facts behind our decision.

First of all we would like to clarify that we believe players should have the freedom to follow any betting pattern they consider appropriate for their gaming needs, however when it involves bonus play they need to abide to certain terms and conditions. Bonuses are funds of the casino and are given in the interest of fair gaming, we as operators should have the liberty to enforce players to abide to the conditions which we believe are appropriate for the bonus funds offered.

Winnings were confiscated due to a clear indication that the player was engaging in advantage play, with the sole intention to abuse our promotions system. Please be advised that we came to this decision after taking into consideration several other criteria, it appears that the particular individual had been constantly engaging in such type of play throughout the Rival platform and was part of a syndicate. We rarely apply this rule however it was clear that were as a consistent history of advantage bonus play.

The particular individual was part of a bonus abuse syndicate originating from Germany that during the summer launched an orchestrated attack against our casino. It is common for operators after such attacks proceed to country banning, it is not our intention to punish our German players for the deeds of bonus abusers. We decided to deal with this syndicate on a case by case basis. It appears threats of negative publicity are the last weapon of extortion by the syndicate and the individuals involved.

Due to the nature of our game portfolio which consists of medium to high variance slots, certain advantage players were targeting our casino to claim our high bonuses, engage in wagering at the maximum betting limits and once they hit a big feature (which is usually a substantial amount due to the variance of the slots and the maximum betting involved) they immediately switch to consistent minimum and/or low betting in order to clear the wagering requirements and “grind” the bonus through. They engage in high risk betting with the funds of the casino for a higher return. Once they achieve their target they follow low risk strategies to create an advantage and move from casino to casino.

The complainant has clearly violated the below clause:

“Placing maximum bets with the bonus funds until big wins occur, then switching their betting patterns by placing minimum and/or low bets in order to clear the wagering requirements.”

During the beginning of the gaming session associated with the bonus involved from his first spin until the 14th one he placed wagers on the maximum betting limit and when he reached as substantial win of 1,420 EUR (on spin 14) he immediately and consistently started betting minimum and/or low bets in an effort to clear the wagering requirements with the minimal risk possible. At the end of the gaming session and once it was mathematically certain that in a few seconds he will clear the wagering requirements, another 20 maximum bet spins were placed for a probability to gain a higher advantage from this advantage bonus play.

Unfortunately we are not able to disclose additional information due to security reasons.

The particular player has a notorious reputation and his advantage play has been so extensive that has been flagged as a bonus abuser at several other non-Rival properties.

Customers are free to bet in any way they like being high risk to low risk, however when they play with bonuses which are our funds we have the right to dictate the terms surrounding the promotions in order to avoid bonus abuse incidents.

It is understandable that all players want to clear the wagering requirements and increase their odds of winning however they do not follow betting patterns that in conjunction with the bonus and variance involved create an unfair gaming environment.

This is exclusively a bonus abuse issue and this is our policy for dealing with such type of incidents. We are not going to let bonus abuse affect the gaming experience of our customers. We are not going proceed to an increase in our wagering requirements, and are not going to stigmatize players according to their location. What we have done and will continue to do is identify such players and prevent future abuse.

At the end of the day, our mission is to serve our players and offer them a fun and secure gaming experience, we are not in this industry to serve bonus abusers. We have a reputation of running a stable property and we are not an easy target as they expected to be, false claims and fabricated negative publicity is not going to change our stance towards bonus abuse and fraud.

We want players to know that when you win at Slots of Fortune, you will always be paid!

Only cases of individuals engaging in abusive and fraudulent practices have issues with their cashouts. Regular players have nothing to worry about, expect where and on what they are going to spend their winnings.

Kind Regards,

Player Relations
Slots of Fortune

None of this matters. You can't change the rules on the fly on a per customer basis to get out of paying winnings! The proper, as well as honorable way to handle this, would have been to pay the player, then bonus ban him if necessary. You could also say he was not welcome at your establishment anymore. That is your perogative. What you cannot do and be considered a casino with any integrity is write the rules to suit you after the winnings have already occurred. The player took a bonus, which you put out there. Too damn bad if you got beat with your own promo. That's gambling and it works both ways! What this will cost you by players not depositing after reading this will be more than it would have cost to just pay this player. Very stupid business decision being made here, if you ask me. Typical arrogant dumbassery being purveyed here.