Casinoshare doesnt want to send my money !

[shecansayyes]

hello

i've registered through an affiliate to casinoshare and eligible for 30 free spins @ 1 slot game.i played then i won 15 euro from free spins.

then i played another slot with my winnings 15 euro.i was lucky and i won 239 euro.

as in all microgaming casinos i could cancel the bonus and i did made a 224 euro withdrawal @saturday.

@saturday,sunday they said" you will recieve your money in mid-week"

today their response was different.Casino Supervisor Jeje tells FreeSpin Promo is same as FreePlay promo.

Is this logical?I've cashed out @ many micogaming casinos with freespin promo without any deposit.i will copy chat history.

You are now chatting with Jeje
Jeje: Hi , and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative. I am Jeje and will be assisting you, how could I be of service...
Me: hi jeje
Me:
i am still waiting my money
Me:
when will be my withdrawal relased?
Me: tcsr
Me:
it s still in progress
Me:
i've requested it 4 days ago and still no money
Jeje: one moment
Jeje: i told you yesterday that it couod take up to 48 hours ..
Me: jeje why do you write on your site "ecocard withdrawals : 24-72 hours
Me:
today is 3th day after i request.24*3=72 hours
Me:
and still i am waiting
Jeje: ok
Jeje: ok.. the finance departement is already closed .. then i can not check why ..
Jeje: but i can see that you never deposit in this casino .. that must be the reason
Jeje: we dont give money without deposit
Me: really?
Jeje: i guess that must be the reason
Jeje: yes .. u can check your transactions
Me:
why did you say @ support "deposit is not necessary"
Me:
i asked this saturday to support
Jeje: that was the free play promotion
Me:
yes i know
Jeje: you had to play WITHOUT A DEPOSIT and win
Me: am i guilty for winning?
Jeje: but you really need to make a deposit , you will receive a bonus
Jeje: then you will be able to receive yuor money
Jeje: it works like in a real casino .. u cant come in ,play for free , win , and go with the money ..
Jeje: u need to deposit something first !
Me: hahaha
Me:
realy?
Me:
why another micro casinos send money without deposit
Me:
is this your rule?
Me: or your own decision jeje?
Jeje: i dont know abot them but at 'casinoshare ' you need to deposit to receive
Me: can you show this rule to me?
Jeje: that must be the reason why you never received your money
Me:
can you give a link that i must deposit?
Jeje: one moment
Me:
why dont finance department send any moment?
Me:
send e mail to me
Me: i think this is your personal decision jeje
Jeje: http://www.casinoshare.eu/opening-offer-2
Jeje: 'If you don't win, then don't sweat it - you will still be awarded a 100% match bonus up to $100!'
Me: jeje
Me:
this is another offer
Me:
i didnt use it
Me: i've used free spin promo with any affiliate of you
Me: i know that what does free play means
Jeje: yes , but you never play the free play promotion via our casino .. that whyyou fall on the 100% match up to 100$ in purchases
Me: i dont want to play free play promo
Me:
i already had a promo "30 free spin"
Jeje: you wont play it .. its too late anyway
Me: jeje
Jeje: yes , you already played the 30 free spins
Me:
http://www.casinoshare.eu/terms-and-conditions-3
Me:
please check Free Spins Terms and Conditions
Me: it doesnt write "any deposit needed"
Jeje: http://www.casinoshare.eu/terms-and-conditions-3
Jeje: point 4
Jeje: Your Free Play winnings will determine the value of the 100% Welcome Bonus you receive, up to a maximum of $/£/€200. For example: winnings of $/£/€150 would entitle you to a 100% match bonus up to $/£/€150, whereas winnings of $/£/€300 would entitle you to the maximum 100% match bonus up to $/£/€200.
Jeje: it says that u need to make a deposit
Me: jeje
Me: i didnt use that offer
Me: i used free spin offer
Me: please can you forward this issue to your managers or finance department?
Jeje: free spins its only a gift we gave you because you register vai an affiliate .. its not an offer to count
Jeje: i'm the casino supervisor
Jeje: you need to make a opening offer deposit to receive the bonus and there's a wagering requirement before being able to withdraw
Me: jeje this is not logical
Me:
in everywhere free spin promo and free play promo is different
Me: if i played "freeplay offer" you were right
Jeje: because u did not play the free play .. you qualify for 100% up to 100$ in purchses !
Me: jeje
Jeje: ' you will still be awarded a 100% match bonus up to $100!'
Me:
i ll forward this issue to ecogra and casinomeister
Jeje: no problem
Jeje: tell them that i told you that
Me: dont worry
Me:
will copy paste all conversation

this is their all t&c s .http://www.casinoshare.eu/terms-and-conditions-3

jeje say freespin promo=freeplay promo.but they dont same thing @ t&cs

Free Spins Terms and Conditions
Players must open a first time REAL account on the Viper Software only at CasinoShare in order to be eligible for this promotion.
CasinoShare Free Spins are only valid for new players only.
Free Spins are limited to eligible accounts.
Each spin will be to the value of $1.
The Free spins are for the purposes of this promotion only and cannot be used as part of normal play.
Winnings will be transferred straight to the player's bonus account after which normal playthrough requirements will apply.
The promotion will be valid for 7 days from the date of registration or upon receiving e-mail notification after which time the offer will be null and void.
In the interest of avoiding any confusion relating to this promotion and the winnings transferred to the bonus account, please read our bonus system terms and conditions.
Bonus amounts credited to a Player's bonus account are part of the opening offer and therefore subject to 40 times play through before they may be cash in.




Please help me i think casinoshare doesnt want to send my money.

[shecansayyes]

please help me?

[rouletteguy]

It say's right in the T/C link that you posted that free play winnings are credited to bonus account and subject to 40X wagering requirement. Either forget about it or toss in a few bucks and try to play the bonus through.
40X is a little harsh there's a number of accredited casino's here with much lower WR.

[rouletteguy]

However.........What I get from it is you should be permitted to make a minimal deposit and recieve your winnings in full as a bonus amount. not 100% match that's just insulting your intelligence.

[shecansayyes]

Bonus amount was 15 euro.
then played some won a bit then cancel the bonus amount "15 euro" without wagerin

basicly many microgaming casinos accept this way.

they claim that : "our free-spin promotion is same as our opening offer ( which is 1000 euro free deposit bonuses)

i dont even see that freespin promotion same as deposit bonuses...

this is the promotion's link of t/c s that i've claimed.

http://www.casinoshare.eu/terms-and-conditions-hitman

[rouletteguy]

Well this is what I'm reading???????? seems pretty clear to me.
Players must open a first time REAL account on the Viper Software only at CasinoShare in order to be eligible for this promotion.
CasinoShare Free Spins are only valid for new players only.
Free Spins are limited to eligible accounts.
Each spin will be to the value of 0.30.
The Free spins are for the purposes of this promotion only and cannot be used as part of normal play. Winnings will be transferred straight to the player's bonus account after which normal playthrough requirements will apply. The promotion will be valid for 7 days from the date of registration or upon receiving e-mail notification after which time the offer will be null and void.
In the interest of avoiding any confusion relating to this promotion and the winnings transferred to the bonus account, please read our bonus system terms and conditions for the opening offer. Bonus amounts credited to a Player's bonus account are part of the opening offer and therefore subject to 40 times play through before they may be cash in.
Players of Poland origins are welcome at our casino. We regret that due to promotional abuse by a large number of players originating from Poland, these players do not receive the 20 Free Spins.

[rouletteguy]

Also your attempt to cash out means you forfeited the bonus amount you won.
I know..........It sucks and seems unfair but it's a pretty common rule.
It seems the error was assuming that a casino with same operating software would have the same rules as another.

[WyldGirl]

If i am reading it all correctly you got 30 free spins won some - this went to your bonus account - you wagered it enough that there was now funds in the cash account - you cashed out the amount in your cash and voided the remainder in the bonus.??
If this is right then you should have your money as with or without a deposit anything in a players Cash account is theirs to withdraw at any time. At least this has always been my understanding.

I suggest contacting Mario <mario@vip-premiere-lounge.com>

This Casino Share manager is one of the best at resolving issues than i have seen from all my years at online gaming!!

[shecansayyes]

If i am reading it all correctly you got 30 free spins won some - this went to your bonus account - you wagered it enough that there was now funds in the cash account - you cashed out the amount in your cash and voided the remainder in the bonus.??
If this is right then you should have your money as with or without a deposit anything in a players Cash account is theirs to withdraw at any time. At least this has always been my understanding.

I suggest contacting Mario <mario@vip-premiere-lounge.com>

This Casino Share manager is one of the best at resolving issues than i have seen from all my years at online gaming!!

thanks for your help
let me explain again

*i got 30 spin via an affiliate
*won 15 euro with these spins this amount(15 euro ) went to my bonus balance
*then i played @other slots.won 239 euro
*i cancelled 15 euro bonus amount without wagering.because i had many experiences with microgaming.[as you know @micros you can forfeit your bonus amount without wagering and able to cashout] then requested payout
*contacted with support the day i requested payout. they said " we will pay your money in mid week"
*then in mid week they said that " we are not going to pay your money"
*their argument " our freespin promotion is same as our free play promotion which is 1000 euro free in 1 hour then winnigs are deposit bonus"
*they also said "you should deposit and then will credit your deposit up to 224 euro %100 deposit bonus
*this is unfair.even the software allows to play and cashout.
*i have not ever see that freespin promotion is same as deposit bonus or freeplay bonuses
*also their t&c s are different from their arguments.

thanks for your interest.

[vinylweatherman]

thanks for your help
let me explain again

*i got 30 spin via an affiliate
*won 15 euro with these spins this amount(15 euro ) went to my bonus balance
*then i played @other slots.won 239 euro
*i cancelled 15 euro bonus amount without wagering.because i had many experiences with microgaming.[as you know @micros you can forfeit your bonus amount without wagering and able to cashout] then requested payout
*contacted with support the day i requested payout. they said " we will pay your money in mid week"
*then in mid week they said that " we are not going to pay your money"
*their argument " our freespin promotion is same as our free play promotion which is 1000 euro free in 1 hour then winnigs are deposit bonus"
*they also said "you should deposit and then will credit your deposit up to 224 euro %100 deposit bonus
*this is unfair.even the software allows to play and cashout.
*i have not ever see that freespin promotion is same as deposit bonus or freeplay bonuses
*also their t&c s are different from their arguments.

thanks for your interest.

They are correct, except that CS have failed to offer a proper explanation. The BS you have received from CS is why you feel the casino has screwed you over.

What they mean is that the RULES are the same as for the opening offer, NOT the two offers themselves.

Most MGS casinos have DIFFERENT rules for initial free chips, and the welcome bonus. Most MGS casinos do NOT permit this bonus sacrifice as an alternative to meeting WR for the welcome offers. Some DO allow it for regular players, but some do not.

Nowhere in the terms does it say you are allowed to withdraw and sacrifice the bonus rather than meet the 40x WR, you therefore MUST meet the 40x WR on the €15 that you won from the free spins.

The terms do NOT say you must deposit though, this again is down to the incompetence of CS, who have failed to research which offer you have actually claimed, and have simply (and wrongly) assumed you have taken the free PLAY offer (played in a separate flash based application in the lobby) rather than a free SPIN offer through an affiliate. The free PLAY offer DOES require a deposit in order to claim the winnings from the promotion, and this and the winnings are tied in to a 40x WR before anything can be withdrawn.

This idea that you could withdraw before meeting WR was foisted upon operators by Microgaming, who did NOT develop this bonus system for "real life". In practice, being able to withdraw before meeting WR is highly vulnerable to abuse, and has been thoroughly abused by advantage players in the past. Operators generally do NOT now permit new players to opt to withdraw after a big win, but require all playthrough to be completed.

Many casinos DO relax the rules for their loyal and VIP players, sometimes through reduced WR, different game weightings, or even by allowing withdrawal before meeting WR and losing any remaining bonus.