Grande Vegas and JPC

[Zodiac]

You know that GV belongs now to Jackpot Capital Group.

I have had an acccount before GV belongs to JPC.

Today i got a post letter stated with a personal offer $25 free.



Wanted to redeem it at the cashier but it hasn't worked.

Then went to Live-Chat and asked why it don't work.

The answer from support agent was that this was sent to me in error and she will do it this and last time manually but i should not redeem any bonus offer in the future because i should have reached the maximum bonus quota.

my last play and deposit with bonus code was on April, so how can it be that i should have reach the maximum of bonus quota ?

At the end of April it has worked nothing with bonus codes and i believe that was the time where GV was taken by JPC.

Is that a joke or what should this statement mean ?

I'm also a member at Jackpot Capital and Slotastic where not have had any problems.


It always going be worse with the whole casinos.

[takethemoney]

You know that GV belongs now to Jackpot Capital Group.

I have had an acccount before GV belongs to JPC.

Today i got a post letter stated with a personal offer $25 free.



Wanted to redeem it at the cashier but it hasn't worked.

Then went to Live-Chat and asked why it don't work.

The answer from support agent was that this was sent to me in error and she will do it this and last time manually but i should not redeem any bonus offer in the future because i should have reached the maximum bonus quota.

my last play and deposit with bonus code was on April, so how can it be that i should have reach the maximum of bonus quota ?

At the end of April it has worked nothing with bonus codes and i believe that was the time where GV was taken by JPC.

Is that a joke or what should this statement mean ?

I'm also a member at Jackpot Capital and Slotastic where not have had any problems.


It always going be worse with the whole casinos.

I got the exact same excuse and when I was not told how or why, I requested that they close my account. There was no attempt to appease me as a customer. She just said, something to the effect of, "fine, your account is now closed".

[Zodiac]

I got the exact same excuse and when I was not told how or why, I requested that they close my account. There was no attempt to appease me as a customer. She just said, something to the effect of, "fine, your account is now closed".

It's a good example for how to treat customers

I hope that this will be not the policy and will be not affect to the Jackpot Capital Group, they should be showing more transparency to their customers.

[oldtrvlagt]

I received the same thing...and, since I have had an account at GV figured it was worthless and threw it in file #13 Do any of these casinos know from minute to minute who is doing what?

[felicie]

I got it today also and since I'm having pc problems put it aside for some other day but when I couldn't get anywhere else except here I decided to give it a try and it worked. smooth, fast and lost LOL but it worked. I think its quite odd that this is the only place I can go on the whole web don't you?
and grand vegas.

[chuchu59]

I havent received the letter yet but nevertheless went to live chat to ask about my status. Reply was that I have not exceeded my bonus quota limit but my address is not on the list of players who will receive the code. For the records, I had deposited dozens of times at this casino.

[Zodiac]

I havent received the letter yet but nevertheless went to live chat to ask about my status. Reply was that I have not exceeded my bonus quota limit but my address is not on the list of players who will receive the code. For the records, I had deposited dozens of times at this casino.

Hey Chu, crazy too

what they mean with bonus quota ?

who decide ? and on which basis they decide ?

Is that stated anywhere ?

[slafs]

Old thread, but I just received the same offer - and excuse!

Kizzy: Hello and welcome to our live chat service. How may I help you today?
Ole: Hi, I received a free $25 coupon through mail, but I am not able to redeem it
Ole: the coupon code is FG3CN7VA
Ole: "Coupon 'FG3CN7VA' cannot be redeemed at this time. Please call customer service for more information."
Kizzy: One moment please
Kizzy: Your user name is incorrect
Kizzy: May I have your user name please
Ole: *****
Kizzy: Unfortunately this offer was sent to you in error
Kizzy: This is why you can not redeem the offer
Ole: no good, you need to honor the offers you are sending out
Kizzy: I am sorry
Ole: me too, I have a paper in front of me telling me that I, with my user name *****, can redeem this doce and get $25 free
Ole: "sent to you in error" is simply not a valid excuse
Kizzy: Your account has reached the maximum bonus quota therefore, you are excluded from bonuses at this time
Ole: new excuse, but OK
Ole: could you give me my total deposits and withdrawals at your casino?
Ole: I tried checking it myself, but couldn't find any withdrawals, just deposits
Kizzy: This is based on the previous administration withdrawal amount it is listed as 728.00 via Neteller
Ole: I have deposited a total of $728?
Kizzy: that is withdrawals
Kizzy: You have stated that you were able to find your deposit history
Ole: No I haven't, how much did I deposit?
Kizzy: They have it listed that you have deposited 3,330.00
Ole: OK, thanks, I remember why I stopped playing here
Kizzy: You are welcome
Ole: Thanks again, have a good day

So, $3,300.00 in and $728.00 out doesen't even qualify me for a measly $25? Wonder what a good customer looks like?

[BIGZEDBUD]

I got the same letter too. Tried to redeem in cashier, no go, then talked to live chat, there was no problem. Lasted all of 15 minutes...lol...not that I expected anymore than that.

[gloria460]

I got the same cd and bonus offer and when I tried to redeem it, it wouldn't work and they informed me to deposit first as I had exceeded to. I haven't played at this casino this year I believe.

I told her it was a welcome back offer and she still refused to credit unless I deposited...nonono