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Hi all, I know this is kind of a long post. But please read through and tell me what you think. I was sent a promo for a free 50 dollars and used it. I, fortunately, met playthrough in a short time, however unfortunately, the max cashout was 50 dollars. So I requested it. No use reversing, max cashout is 50.00. Now this is just my most recent chat, have had several, but this covers most of them. Tell me what you think and I will let you know if I ever get my winnings. The good thing is I wasted none of my own money, only my valuable time. Would not deposit until I saw how payout went, and so far not good.
Thank you.
Thank you for using our LiveChat Service. This is 'Amanda'. How can I help you?
Amanda: Hello, Welcome to ____________
winner01: Hi Amanda,,, I am still trying to find out where my wire transfer that was approved a week ago is being sent to
Cindy: Can you please provide your username to access your account?
winner01: winner01
winner01: and hi cindy, thought it was amanda
Cindy: It is lol... I had to jump on cindy's pc
Cindy: Ill check for you
winner01: ok thanks amanda
Cindy: The problem is that you cannot do a wire transfer for 50 dollars
Cindy: We need you to open an ewallet express account
Cindy: So that we can send you the funds
winner01: i have an ewallet express account and i asked to have it sent there in the first place
winner01: your company changed it to a wire transfer and didnt email me or call me or anything
Cindy: O im sorry, this is a new thing, beginning today, that amnts under 100 dollars need to be sent there even if the customer has not made a deposit yet through ewallet
Cindy: Sorry for the misunderstanding and confusion
winner01: well where has it been for the past week then
Cindy: I will need your ewallet express acct number
Cindy: email address and full name
winner01: and how soon can i expect it to get there considering i have already waited since june 11
Cindy: Im sorry you were not notified sooner
Cindy: From the date of approval it takes 7-10 business days for you to receive the money
Cindy: It may be a little faster due to the confusion
Cindy: ill leave a note in the account
Cindy: May I have the ewallet acct num and email address and your full name please?
winner01: that is not right and that is why i have not yet deposited here i have already waited 7 days since withdrawal was approved and 7 days before that since the documents were approved
Cindy: As I said I am sorry for the confusion, if you would like to get paid then I need the account num and the above information please
winner01: the account number is___________ and the email is _______and my name is ________,,, and I just talked to you on thursday and you said I needed to come in here between 10 and 6 and talk to payouts to find out where my wire was sent
Cindy: Are you sure that was me? Amanda?
Cindy: You know what? Your right
winner01: Yes I am pretty sure of that,, unfortunately i never received a copy of chat. And if it was not you it was a c.s. rep and before that on the 21st I was told I could not use my ewallet because I had not deposited that way so it would likely be sent moneygram
Cindy: It was me\
Cindy: I was looking at a copy of it
winner01: yeah I thought so
Cindy: Im so sorry, it doesnt appear that I checked your acct
Cindy: I gave you the standard info
winner01: and hard for me to get on here before 6 in the evening as I work
winner01: Well I thought you had checked and this is the longest I have ever waited for a payout especially to usemywallet.. it usually less than 24 hours
Cindy: I understand, I am so sorry for the mistake on my part.
winner01: Well apparently someone else screwed up as well when they changed it from my ewallet withdrawal that i requested to a wire transfer a week ago
Cindy: Whats strange is that I did check the account I see
winner01: I had thought you did
Cindy: But I did not notice you only had pending 50 dollars for bank wire
Cindy: No way!
Cindy: I cant even do that
Cindy: I have no idea how that happened
winner01: It was a promo,, that is why reversing it would not work,,, but not a good promo if it takes this long
winner01: oh yes,, the one casino i play it does wire transfers to me in less than 48 hours
Cindy: I got you
Cindy: Again I am sorry for any errors on my end, I didnt notice you had asked for bank wire....
Cindy: Ill leave a note in the account and hopefully they will process it sooner
winner01: I never asked for a bank wire,, i asked for it to my usemywallet account it was changed to a wire transfer by your staff
winner01: Well I would hope they would put a super rush on it,, because I am about to go post at Casinomeister, was hoping to give you a good post, but I would never expect anyone to wait that long for their payout
Cindy: Wait the number you gave me, the acct #, that is for ewallet right?? ewallletexpress??
Cindy: Or usemywallet? they are 2 diff things
winner01: usemywallet, I do not have ewallet,, their fees are too high
Cindy: Ok
Cindy: Im sorry but as i said above we need you to open an ewallet express acct, to withdraw from us, there will not be a fee, I was just told by my manager
Cindy: Usemywallet
winner01: I do not use ewallet because the fees they charge to ach to bank account are too high and they will want to make a withdrawal from my banking account to verify it and I do not want them taking money from my account at this time
winner01: why is usemywallet not acceptable for withdrawal but is for deposit,,, my banking information is already verified with them
Cindy: Im sorry but there are fees for all of our other methods too...I was told by my manager if you open ewallet express, and we deposit the money there , and you redeposit it to the casino to keep playing, there wont be a fee...BUT if you want to have it put into your bank account there will be a fee
Cindy: The only way to get this money is by ewallet
winner01: but ewallet will want to withdraw money from my bank account to verify banking information and I do not want them to withdraw anything right now because it will cost me an overdraft fee
winner01: What is wrong with usemywallet, it still will not cost me to deposit back to casino
Cindy: Unfortunately the only way to send you this money is by ewallet express
winner01: I am at ewallet and it is requiring me to make a deposit to open the account
winner01: so in other words you are telling me unless I am willing to give ewallet money now and wait up to another 7 days for my withdrawal than you are refusing me my payout, because you are not offering any of the options I have available without having to deposit money
Cindy: I am not refusing you anything...and I TRULY wish that there was another way to handle this but this is as per my manager...
Cindy: He is the one that just told me you HAVE to have an ewallet express acct to open this
Cindy: to receive the money I mean*
winner01: well I cannot open an ewallet account without depositing I just tried,, so you did not make this clear in your t&C's and I have available usemywallet, a wire transfer, or moneygram,,, so what do you suggest or what does your manager suggest
Cindy: you need to create an E Wallet account
Cindy: there is no other option
Cindy: I am truly sorry
winner01: ok well i will post this on casinomeister and lesson learned don't play at silver oak casino thank you amanda,,
Cindy: believe me I understand your frustration
Paulie: Good afternoon
winner01: that means absolutely nothing to me,, except your company has wasted my time and led me around and then refused to pay a bonus you solicited me for.. not good and not okay
Paulie: this is Paulie the casino manager on duty .
winner01: yes paulie
Paulie: I have monitored this chat
winner01: yes
Paulie: Please note that we can send the money via e-wallet express .
Paulie: You just simply need to open an account with them so we can send the funds there .
winner01: i do not have ewallet express and nowhere and at no time was I told I needed to have one to withdraw
winner01: cannot open an account without giving them money which I am not going to do,,, I use usemywallet with no problem
winner01: and not to mention this is 17 days after the withdrawal was requested and I have talked to support several times over this period
Paulie: Mrs Clark please note this withdrawal was requested on june 14th
winner01: No it was requested on June 11th documents sent on June 11th and documents approved on June 14th
winner01: by your own records a wire transfer was approved on June 21st.
winner01: this is now june 28th and you are telling me you want me to open an account that costs me money to get the money you are supposed to pay me
Paulie: yes that is when it was approved
Paulie: but it was originally requested on
Paulie: 6/14/2010 2:41:56 AM 9492436 UseMyWallet Withdrawal - Transaction requested __________
Paulie: ($50.00)
winner01: No it was requested on June 11th at the same time that you took back all the excess on the promo,, had to do it again on the 14th because you made me do it again after I sent documents
winner01: and that is neither here nor there approved on the 14th and supposedly sent on the 21st and now the 28th
Paulie: it was not , please go to player history on the cashier area .
Paulie: You should see it .
winner01: I am there and have seen it,,, i requested the payout,, you required the documents, they were sent immediately and approved
Paulie: Mrs. Clark I have noted the account with your usemywallet express account details .
winner01: and that means what
Paulie: The reason why we requested you to open an e-wallet express account is because it works much better for us when sending money on line
winner01: not for me and it costs way too much should a person happen to win anything of merit
Paulie: However I will request it to be paid via usemywallet
Paulie: There are fees with all e-wallets .
winner01: yes but usemywallet charges a flat 30.00 for a withdrawal to my account and ewallet takes a percentage
winner01: that can be an extremely large difference depending on how much you cashout
Paulie: I see...well I believe it varies once become you become an active depositor .
Paulie: Anyway I have placed the note and it should be handled via usemywallet
winner01: well we will see if I ever get money,, I have only lost my valuable time,, you have lost much more... I have been online for years and this is how we find out where to play,, or where not to play.. cashouts being done in a timely manner with all information up front is very important
Paulie: it is much easier if the amount is bigger , but that comes once you become an active depositor with us .
Paulie: Enjoy and good luck !
winner01: I would have become an active depositor if I had not had too wait so much time,, none of the places I play take more than a week to get funds to me and the majority are 24 - 48 hours
Paulie: you will be notified once ready via e-mail or phone
winner01: thank you and have a good evening
winner01: I was told that last Monday too, but never received anything
Paulie: you are most welcome
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That alone is a sure sign they are fishy. Delay tactic for $50 
Can't even imagine what they would do if you won anything worth talking about...
Originally Posted by gambler777
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