RTG Comp points.

[skiny]

I don't know if comp points is really a bonus issue but I was playing at Betphoenix and I noticed my comp points don't seem to build very fast so checking out the Betphoenix system I noticed that it's 100 dollars to earn one point and 100 points to earn one dollar. That's a whopping 10k in wagers to earn a buck in comp points.

So I contacted the casino to ask if this was right because most Accredited RTG casino seems to be about 1 tenth of this rate at 10 bucks wagered per point and 100 points per dollar in comps.

I was talking to Otto and he seemed to think this was quite normal. During my conversation I opened up the promotions page of several different Accredited RTG casinos and pasted the terms and conditions of their comp systems into the chat box. my conversation then switched to Dean who actually seemed a little argumentative. He said they have the best system even though it takes 10x as many wagers to earn the same amount of comps.

This was the end of my conversation. I was actually starting to get a little annoyed with him. It says Otto but I was told it was now Dean. He kept saying Rushmore over and over. Are they the worst?

skiny: So far the worst one I've found in Casinomeister's accredited casino section is 5x more comp points per wager than betphoenix.

Otto: Rushmore?

skiny: Haven't got that far yet.

skiny: As soon as you start playing for real money, you automatically earn Comp Points for your wagers. $10 in bets = 1 Comp Point 100 Points = $1.

skiny: That's slotastic.

skiny: I don't think Rushmore is accredited anymore.

skiny: I think they were removed for slow payments or something.

skiny: King solomons doesn't say... Just says 100 points for a buck.

skiny: I'll have to contact them and ask.

Otto: ?

Otto: there you have it

Otto: lol

skiny: There I have what?

skiny: It doesn't say how much to earn a point.

skiny: Could be less, could be more.

skiny: I'd have to contact them and ask.

skiny: This is grande vegas....

skiny: 2.Every time you wager $10 in bets, you earn 1 Comp Point, 100 Points = $1. (except for the newly released games where you can double your comps and only have to wager $5 in bets)

skiny: You noticed that pretty much everyone is 10 bucks per point?

skiny: And you're 100 bucks per point?

Otto: ok just spoke to a big one

Otto: every $500 in the account can cashout $1

Otto: no max cashout

skiny: What casino?

Otto: You have to be kidding me lol

Otto: Terry

Otto: how come you have to do this to me

skiny: Do what?

Otto: rushmore

skiny: Ok.

skiny: Never mind.

skiny: I'm at Casinomeister anyway. I'll open a new thread.

skiny: Have a nice night.

Otto: Thank you for chatting. Good Bye.

Chat session has been terminated by the site operator.

That was actually the second time he seemed to be shooing me away.

Anyway, What do you think of these RTG comp point systems? I've actually won money before playing my comps but at 10k per dollar in comps I think it might take a while to use them.

[takethemoney]

BetPhoenix has the worst comp program I have ever seen, bar none. I have played through over $15000 and my comp value was under $2. After depositing hundreds of dollars, one would hope to be treated better. This casino does not care about it's customers....like we should be surprised. It's getting pretty typical these days.

[skiny]

BetPhoenix has the worst comp program I have ever seen, bar none. I have played through over $15000 and my comp value was under $2. After depositing hundreds of dollars, one would hope to be treated better. This casino does not care about it's customers....like we should be surprised. It's getting pretty typical these days.

I've played at this casino for a while and talked to several staff members. I've never got the feeling they didn't care about their customers. I know they've talked to other customers about deposit bonuses and played around with them trying to find something that works for us and them. And keep in mind this is the casino that called me the day after I submitted my withdrawal asking if I wanted to change methods so I could have the money that day instead of a week later. So far I like this casino. I just couldn't believe how bad their comp system is. Earning comp points 10x slower than most of the others I've checked is pretty harsh.

[takethemoney]

I've played at this casino for a while and talked to several staff members. I've never got the feeling they didn't care about their customers. I know they've talked to other customers about deposit bonuses and played around with them trying to find something that works for us and them. And keep in mind this is the casino that called me the day after I submitted my withdrawal asking if I wanted to change methods so I could have the money that day instead of a week later. So far I like this casino. I just couldn't believe how bad their comp system is. Earning comp points 10x slower than most of the others I've checked is pretty harsh.

Well, maybe saying they don't care about customers was a bit harsh, but the comp system leaves me feeling ripped off, I guess. It's difficult enough, then getting so small comps is a bit of a slap.

[skiny]

Well, maybe saying they don't care about customers was a bit harsh, but the comp system leaves me feeling ripped off, I guess. It's difficult enough, then getting so small comps is a bit of a slap.

I agree. I wagered a few thousand since the last time I checked and when I went to look I was up to about 60 cents. lol

[NicolasJohnson]

Hi Guys and Gals,

I'll look into this to see if we can improve it somewhat.

Having said that, we aren't aiming to copy other RTG casinos. For regular players, we aim to offer very high bonuses and constant free chips.

So it would be a tad unfair to compare a casino like King Solomons, which offers a 100% reload once a month or Grande Vegas Casino which offers 77% monthly reload, to our casino where we offer 500%+ reload bonuses constantly. We will never be able to offer the same comp points as those casinos while offering 5-10x the amount of bonus money (which accumulates comp points).

Having said that, I'll look into making our regular comp point program more generous.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

[takethemoney]

Nicolas, where are these free chips? I've been depositing several times now and never hit the playthrough of a bonus.

[skiny]

Hi Guys and Gals,

I'll look into this to see if we can improve it somewhat.

Having said that, we aren't aiming to copy other RTG casinos. For regular players, we aim to offer very high bonuses and constant free chips.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

Sam: constant free chips does not mean we are going to be crediting any given account with free money every now and then

Sam: offering free chips is a marketing strategy, therefore, constant means that free chips will be available to new accounts upon sign up



What if you don't like to take deposit bonuses?
How does free chips for new accounts help not earning comp points?

[NicolasJohnson]

Nicolas, where are these free chips? I've been depositing several times now and never hit the playthrough of a bonus.

PM me your account username. I'll get you something when I come in on Monday.

Sam: constant free chips does not mean we are going to be crediting any given account with free money every now and then

Sam: offering free chips is a marketing strategy, therefore, constant means that free chips will be available to new accounts upon sign up



What if you don't like to take deposit bonuses?
How does free chips for new accounts help not earning comp points?

For players that don't take deposit bonuses, we can give them more comp points. Also, we give free chips not only to sign ups. But this is given on a player by player basis; we take care of our players. Or do you feel you haven't been taken care of? If this is the case, please PM me, I'll make sure you are taken care of.

If a player has deposited, not taken bonuses, etc and has not received free chips or extra comps or anything, I'd very much like to know about this. But I'm quite sure it isn't happening.

Again, your suggestion to be more generous with comps will be taken into consideration. We value your input. However, you can't expect to receive the same comps with a casino that offers 77% reload then with one that offers 650% reload.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

[takethemoney]

I sent you a pm, Nicolas, which you did not repond to. Also, prior to that my email to manager@betphoenixcasino.com went unanswered for 4 days now. If that is the kind of customer service you guys offer, please close my account.