RTG Comp points.

[NicolasJohnson]

I guess if contacting you less often than you've contacted me and asking valid questions is considered harassment then you probably should close my account because I wouldn't be playing at your casino anyway. You can say anything you like but the reality is YOUR casino called me on the phone offering me deposit bonuses and then two or three days later I contact you about your comp point system and Sam closes my account.

In your stated time frame, you contacted us many, many more times then you are letting people know.

I know why it was closed. Because Sam was pissed that I had the nerve to question your casino.

You questioned our casino, many, many more times before you were banned. And it wasn't because of any single question/communication, but a combination of: what you asked, how you asked, how often, and what you made of the replies we gave you.

If there was another reason it would have been closed before I started this thread. You claim this is not the reason but the closing of my account was a direct result of starting this thread and then politely asking for clarification of your statements in private.

There was a lot more communication from your end then you are mentioning. Your account being closed was not due to any single communication, but the sum of it all.

I was never rude to you or Sam.

I never accused you of being rude.

I went out of my way for this casino and this is the thanks I got.

Well..... You're welcome.

You seem to be implying we should have given you something for posting good reviews of us. We don't give special treatment to players that post good, or bad things about us. It would be unprofessional to do so.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

[mattsgame]

If you're talking about another casino closing my account, the answer is yes. But that was entirely different. I was not suprised by the other casino closing my account. We had our share of disagreements and I issues that weren't going to be resolved anyway. I was only upset that it was done in a public announcment. (Which I never received an apology for.)

This was entirely different. I'm sure I've spoken negatively on occasion in private because... well, because I gotta be me. But I've given them a thouand times the praise in private and public and have gone out of my way to bring them new clients and help them with other issues.

The reality is I don't even care anymore. Gambling is supposed to be fun and having to deal with casinos that stall payments and other casinos that make the games bankrupt you before you can finish your coffee and now casinos that kick you to the curb out of the blue for asking simple questions have just sucked all the fun out of this form of entertainment. Keep it. I'll stick to Minesweeper. At least if I have a problem with that game Bill Gates isn't going to show up and remove my operating system.

You mis understood what I meant Skiny.. I wasn't directing the closing of accounts to you specifically. I recall another rtg casino closing people's accounts becasue they where winning more than depositing therefore there was nothing in it for the casino.

Anyway as Nicholas has said that is not the case here so i will retract my statement I made above.

Cheers matt

[skiny]

You mis understood what I meant Skiny.. I wasn't directing the closing of accounts to you specifically. I recall another rtg casino closing people's accounts becasue they where winning more than depositing therefore there was nothing in it for the casino.

Anyway as Nicholas has said that is not the case here so i will retract my statement I made above.

These casinos are going to say and do whatever they can to make it look like they're your best friends but in the end the truth always comes out.

You seem to be implying we should have given you something for posting good reviews of us. We don't give special treatment to players that post good, or bad things about us. It would be unprofessional to do so.

I've never asked you for anything and the free chip Otto offered me a week ago, I turned down. I thought I should have accumulated more comp points than I had so I politely questioned it and as a result my account was closed. Like I said. I know what's what so say what you like. I just don't care.

[funeral979]

Slight derail here, but people playing at this casino might want to be aware....

Currently the playthru meter is not correctly calculating wagers. On the website it states that blackjack wagers count 25% towards playthru and videopoker wagers count 50%. I was playing earlier tonite and noticed that the percentage for bj is only 10% and for vp only 40%.

I am not sure how long it has been like this....but I did make Nicholas aware of this issue. Anyone playing these games on a bonus right now might want to get their playthru adjusted with management.

[takethemoney]

I will remember to write down the total playthru needed next time and watch it. At a point I will ask support how much play I have given and compare it to what the cashier says. I'd like to think this is an honest error and not a tactic. With some casinos I wouldn't trust that it's not a a tactic but I think these guys are honest. Maybe we can get them to fix the comp points while we're at it.

[winbig]

If you want us to actually 'take sides' or even be able to judge if they closed your account based on the chat transcripts you posted here in regards to questioning them about the comp system, well, we can't. We don't have the whole picture.

It's pretty much like someone coming onto the forum and claiming some casino's blackjack is rigged, because they lost 30 out of 35 hands....but yet, they're not letting us know that right before and after that run, they won 50 out of 55 hands.

Get my drift?

[chuchu59]

[QUOTE=NicolasJohnson;374179]We are going to put up a system for non-bonus players that will be very generous, thanks for pointing this out! We will improve thanks to you!




Skiny, maybe there is a misunderstanding, but it seems you keep taking things out of context. We have a commitment to honesty and privacy, so we won't post the full chat transcripts and PMs but I can say that what is posted is only a tiny fraction of all the chats/PMs. The important part of that particular bit of conversation that you have made public, and the part that was clearly not out of context is;


There could be much more to this but from the text alone it would either seem that the decision for closing Skiny's account was already taken before this chat or this was simply the last straw and the casino couldnt take it any more leading to the spontaneous decision. In hindsight, the decision to close the account might have been handled better ie in an email to Skiny outlining in greater detail how the casino was being harassed and the pressure their staff were feeling.

[Casinomeister]

I'm sure I've spoken negatively on occasion in private because... well, because I gotta be me. But I've given them a thouand times the praise in private and public and have gone out of my way to bring them new clients and help them with other issues...

So there are more communications that haven't been shared with the forum members. Skiny, is it worth it? Just let it go.

As I told you via PM, and as Sam told you, and everyone else you have contacted here has told you: We wish you the best. I really do wish you the best and I'm grateful you tried us out. We just don't want you as a customer anymore...

Skiny, I'd suggest just walking away from this. The casino doesn't come across doing anything wrong, and I for one can't figure out what the big deal is. I'd just collect my marbles and move on.

[skiny]

So there are more communications that haven't been shared with the forum members. Skiny, is it worth it? Just let it go.



Skiny, I'd suggest just walking away from this. The casino doesn't come across doing anything wrong, and I for one can't figure out what the big deal is. I'd just collect my marbles and move on.

I did walk away from this with my "I don't care" statement but the casino is PMing people and telling them to come back and look at it.

Here is my final word and I won't mention it again.

If the casino didn't want me as a member they should have banned me a week ago instead of calling me on the phone to tell me they had new deposit bonuses. I had a verbal invitation to come and play at the casino. The decision to ban me came directly after this thread and during my private conversation about this topic. At no time was I rude during that conversation and in fact I said more good things about the casino during that conversation than anything Else. The only negative thing I said was that the comp point system was not very generous. So regardless of what happened in the past I was most certainly banned for bringing up this topic. And as for taking things out of context, when a casino makes statements like "There is nothing we should be questioned for." I take the statement for what it's worth. Out of context or not it's a pretty damn smug statement.

I've only wagered about 10k at this casino. I've withdrawn more than I deposited and I can play at any number of RTG casinos with pretty much the same odds of winning so do I care if they don't want me playing here? Not really, no. So now I walk away.