Casino Rewards Group B/S bonus wagering

[lost2much]

Oh, and by the way, I do like everything else about CR. Very good outfit in my opinion with this one exception.

[Bencuri]

Oh, , Renée, the rep appearing here will end in funny outcome, I am sure. These customer srevice replies are also familiar to me, to which the rep's answer is: 'The casino is not a charity group.' So guys, shut your mouth, and go to bed

But taking it seriously, they are doing these cheatings all the time. Personally, I tried to be cheated with my 600$ withdrawal. I have my rewards account frozen, in spite of it I alawys received the welcome bonuses, and could play with them, so I didn't took care of that dumb reward account. When I completed my wagering requirements on the bonus in the 600$, I went to the live chat to make sure everything was completed, that is no wagering is needed any more to release the bonus. The bonus balance was at 0$, so I could have cash out instantly, but I always like to ask for a confirmation about wagering req. is done before cashing out bigger amounts. Just to have a proof if the casino is trying to cheat later. And interestingly when I went to the Live chat the operator told me that I cannot cash out, because my reward account is locked (because I was indentified as a bonus abuser, that is ridiculous anyway), and I have to demonstrate I am a honest guy with playing more. Of course I didn't believe in these tactics, went to the cashier, that allowed me to cash out of course, and I got the withdrawal in days in spite of this stupid threatening.

This group has many evil tactics. The neteller problem is just the minor one, the more serious is that they have some hazy rules like that bonus abuser thing that does not clearly define when you can become an abuser, so the casino can decide it in their own favour. Basically they can indentify you as an abuser any time regardless of what you do by having that general rule in their terms. The case happened with th thread starter just proves that they can interpret their rules as they want. What is not honest here is that these free chips that they give come automatically. The system credits them, and they send a welcome letter to you to use them. However they mention it nowhere, it is not written anywhere in their rules that if you use many of them, you will be indentified as a bonus abuser, or you will have carryover of wagering req. They have some passage in the rules saying if you don't demonstrate that you have serious intentions to deposit and play, they will close you out. They think it is enough reason to come up with such evil tactics and practices.

And Ecogra will not help, when I sent my complaint, they didn't even reply. I can tell you what reps will say to you anyway when you make a complaint. They will refer to that rule I wrote about, and say they agree you are an abuser.

Somebody here told me the most powerful what you can do is to write a letter to Khanawake and describe your problems. As I was told it will help.

So this bonus abuser thing with free chips and resulting snactions are going on for years now. Someone should step on their feet now.