Casino33 Bait & Switch Bonus

[kingkong098]

Got the following email today.

Hey kingkong098,

How about getting up to $99.00 FREE to play your favorite Casino Games?

Just play between Wednesday, May 26th and Thursday, May 27th, and use coupon code SUPER33 before making a minimum deposit of $33.

So remember just use coupon code SUPER33 before making a minimum deposit of $33.00 and get an instant $33.00 FREE to play your favorite casino games*!

There's a link to the terms in the email which comes up as this: http://http://www.casino33.com/promotions/33x33#terms" (screenshot below).

1st the chat agent tells me there are no bonuses currently, then they tell me the bonus is slots only despite the terms clearly stating

The 33/33 coupon lets you play almost any game in the casino

and

Wagers made on Baccarat, Craps, Roulette, Blackjack and 21 games, Video Poker, Multi-Hand Video Poker and Sic- Bo will not count towards the wagering requirements.

Next thing I know the web page disappears. Support continues to insist the bonus is slots only despite the evidence shown. Here's my chat.

The intention may have been to make it slots only, but the info in their email and website clearly states otherwise.

Rod Myers: Welcome to Casino33! How can I help you today?
me: Hi, Rod. I'm trying to redeem coupon super33 as per the email I received, but it is not working. can you take a look at this please.
me: account xxxxxxxxxxxx
Rod Myers: You are more than welcome to deposit straight a max deposit of $25. But right now we are not offering bonuses.
me: what do you mean?
me: you just sent me an email
me: Hey me, How about getting up to $99.00 FREE to play your favorite Casino Games? Just play between Wednesday, May 26th and Thursday, May 27th, and use coupon code SUPER33 before making a minimum deposit of $33.
me: addressed specifically to me
Rod Myers: Let me check Me
me: From: Barry Solis (cs@casino33.com) Sent: May 26, 2010 1:09:35 PM To: xxxxxx@xxx.com
me: Still there Rod?
Rod Myers: Yes
Rod Myers: you are able to receive that bonus
me: will the bonus code work now?
Rod Myers: Yes
me: great. thanks
me: I think there is a misktake
me: the terms for the program state this
me: "Wagers made on Baccarat, Craps, Roulette, Blackjack and 21 games, Video Poker, Multi-Hand Video Poker and Sic- Bo will not count towards the wagering requirements. "
me: but the coupon shows as slots/keno/bingo only for me
Rod Myers: Is only for Slots keno and bonus bingo.
me: thats not what your terms state
me: "Wagers made on Baccarat, Craps, Roulette, Blackjack and 21 games, Video Poker, Multi-Hand Video Poker and Sic- Bo will not count towards the wagering requirements. "
Rod Myers: will not count towards the
me: but can be played?
Rod Myers: No
Rod Myers: Is just a reminder
me: well enlighten me then please
Rod Myers: That is only for Slots keno and bonus bingo
me: why only those games stated
me: why is War or Red dog etcc...
me: not show as excluded
me: in your terms
Rod Myers: The Super33 is only for Slots keno and Bonus bingo
me: where in the email does it state that?
me: I see the bonus is now posted on your website too
Rod Myers: On the terms
me: nowhere does it say slots only
Rod Myers: And conditions in the landing page
me: Please show me where
me: this is all I see
me: "Bonus money cannot be used, played or transferred to Baccarat, Craps, Roulette, Pontoon or Sic-Bo. Any illegal play will void winnings. Other games can be restricted depending on the promotion ⁄ bonus."
Rod Myers: Ok you are talking to me, The casino representative
Rod Myers: Now that promotion
Rod Myers: The wager requirements
Rod Myers: Will be only for Slots keno and bonus bingo
me: what's going on here. Sounds like a big bait and switch
Rod Myers: Those will count
me: why does the email or promotions page on your website not state that
me: and why would you list only a few games as excluded???
me: making it sound like every other game is ok???
me: Wow, you pulled that web page down quick
Rod Myers: The only games you can play with that promotion is Slots keno and bonus bingo
Rod Myers: Those are the only games that will count towards the playthrough
Rod Myers: Would you like to have the bonus?
me: Wagers made on Baccarat, Craps, Roulette, Blackjack and 21 games, Video Poker, Multi-Hand Video Poker and Sic- Bo will not count towards the wagering requirements. Winnings coming from games other than those specified in this promotion will be removed prior to processing a withdrawal.
me: why??
me: "Winnings coming from games other than those specified in this promotion
me: will be removed prior to processing a withdrawal.
me: nothing is specified except a few excluded games
Rod Myers: Ok Me I just talked with my manager
Rod Myers: The promotion is for Slots keno and bonus bingo
Rod Myers: However you can play war and red dog
me: Lol
me: Bait & Switch
me: No thanks

Blunder or intentional, the casino should have to honour the program as advertised and emailed to its players. Stubbornly sticking to their guns when they are wrong doesn't say much for their integrity.

[kingkong098]

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