inetbet bonus banned

[roygen]

Not really a complaint as such, just need some feed back on this, I made numerous deposits between $50 and $100 and took a deposit bonus every time. Had never cashed out apart from my last session which was $120. After my withdrawal was processed, I saw in my promotion coupon claim box that i had to contact customer support. Below are the emails : (Conversation Starting Bottom email first.)

Hi Roy,

Thanks for your mail.

As we say below you have claimed $493 in free chips on your $300 deposits, this counts as bonus abuse and your have been banned as such.

We checked your recent deposits and it appears that you never deposit without taking a large match bonus. As we mentioned below, these offers are in place to reward regular depositors, it appears you only deposit when a bonus is offered.

Sorry we couldn't assist this time, please feel free to request a review of your account if your decide to change your depositing patterns.

Regards,

CSR Luke
iNetBet Support
----- Original Message -----
From: Me
To: iNetBet Support
Sent: Thursday, March 04, 2010 3:41 PM
Subject: Re: Am I bonus banned


LOL- I have deposited numerous times and have never withdrawn. The first time I make a withdrawal from and you I am accused of bonus abuse. This has been the first time I have ever been accused of any sort of bonus abuse. I always take a Deposit Bonus that is offered, Please review my case. Thanks.
--- On Thu, 3/4/10, iNetBet Support <[email protected]> wrote:


From: iNetBet Support <[email protected]>
Subject: Re: Am I bonus banned
To: "Me
Date: Thursday, March 4, 2010, 11:24 AM


Hi Roy,

Many thanks for your mail.

We checked your account, you are temporarily banned from using coupons, this is because you have claimed $493 in free chips on your $300 deposits. The coupons are there to reward our depositing players, not to be abused.

As we say, this is only a temporary measure and we would be only too pleased to remove this ban should your deposit patterns change.

If we can assist any further please feel free to ask.

Regards,

CSR Luke
iNetBet Support
----- Original Message -----
From: Me
To: [email protected]
Sent: Thursday, March 04, 2010 3:16 PM
Subject: Am I bonus banned


Hi, No response yet from my previous email. Just want to know If I am bonus banned and if so, why ?. Thanks.

--- On Wed, 3/3/10, Me wrote:


From: Me
Subject: Excluded from this Promotion
To: [email protected]
Date: Wednesday, March 3, 2010, 5:44 PM


Hi,
When I go to the cashier it says this in my Claim promotion box :

This account was excluded from this Promotion. Please call customer service for more information on coupon availability.

This is before entering any coupon code, Can you tell me what this means.-Thanks

Regards
Roy


Is this nomal to be banned for taking a promotion on every deposit ?

Thanks

 

[yoshirules]

The same has happened to me at inetbet. Every Tuesday I took the Casinomeister special bonus..............made 3 withdrawals but lost many more deposits. Also I am bonusbanned.

At All Star Slots en Titan I always take a bonus...........no problems at all.

Rtg without a bonus is very hard I think.

Cause of this I dont play anymore at Inetbet

 

[roygen]

The same has happened to me at inetbet. Every Tuesday I took the Casinomeister special bonus..............made 3 withdrawals but lost many more deposits. Also I am bonusbanned.

At All Star Slots en Titan I always take a bonus...........no problems at all.

Rtg without a bonus is very hard I think.

Cause of this I dont play anymore at Inetbet

Yes, all seems strange to me, I always take a bonus on every deposit at every casino I play at. First time this has ever happened- Look forward to some more feedback on this

 

[chuchu59]

If this is classified as bonus abuse then the OP is pretty lousy at that. Imagine playing with nearly $800 in total, $300 of which was his own money and ended cashing out only $120. To me, it seems that he just wanted more playtime. Honestly, the bonuses come with WRs and when you finish them you are unlikely to gain too much of an edge over them. Maybe Inet has too many customers and want to get rid of some of them.

 

[AussieDave]

I don't know if you can PAB this... but I would if you can. Because this is some serious BS on the part of iNetBet.

I agree with chuchu, your anything but a bonus abuser going on what you've posted above.

Besides iNetbet encourages customers to take deposit bonuses.
Bonus offers are in the lobby when I log in and I certainly get them via email too.

Personally I don't play with them but that's a moot point.

Bad iNetbet for treating customers like this



Cheers



Dave

 

[roygen]

If this is classified as bonus abuse then the OP is pretty lousy at that. Imagine playing with nearly $800 in total, $300 of which was his own money and ended cashing out only $120. To me, it seems that he just wanted more playtime. Honestly, the bonuses come with WRs and when you finish them you are unlikely to gain too much of an edge over them. Maybe Inet has too many customers and want to get rid of some of them.

Well they have managed to get rid of one over this- ME

I may as well add I was jumping through hoops to get my documents verified- I stayed at a local hotel and used my laptop and the Hotels internet connection to login and they came back with the I.P address BS, so then requested a Bank statement LOL.,although I had already sent my passport and current utility bill. Also with both of these problems I had contacted the forum rep about the documents problems - no reply.and tried twice again but the PM box was full-No help whatsover

 

[slotheadlizard]

Bonus Abuse

If this is classified as bonus abuse then the OP is pretty lousy at that. Imagine playing with nearly $800 in total, $300 of which was his own money and ended cashing out only $120. To me, it seems that he just wanted more playtime. Honestly, the bonuses come with WRs and when you finish them you are unlikely to gain too much of an edge over them. Maybe Inet has too many customers and want to get rid of some of them.

I completely agree Chu. If the OP is a bonus abuser, they suck at it I understand where inet is coming from, but why offer them if you can't take advantage if them without consequences?
I use them at inet, maybe 1 in 3 or 4 deps. They really don't off that many IMO. I'm so skeptical of them now. I got a 15 man. bonus yesterday and made sure I did not play over 1.00, since the rules have changed and all. I made the WR, they immediately took the access like 392 that I left in there in case they told me I had not made requirements (there is no counter with man. bonus) You almost feel guilty for meeting requirements. Its nuts!

The language they use with the OP is atrocious
"As we say below you have claimed $493 in free chips on your $300 deposits, this counts as bonus abuse and your have been banned as such."
All I would get from this is you have unwittingly commited a class A felony, and the letters BB will be branded on your forehead and go on your permanant RTG record, and added to your heretofore not utilized high school record forever! Oh and please send in your verification docs.

Imagine going to the local grocery chain and always using manufacturer coupons only to be told to, hold on a minute. Then they call the manager in and he tells you that you always use double coupons for cat food, you have never once paid full price, we classify that as feline coupon abuse. You can shop here but you need to every once in a while pay full price even though its offered, are we clear?

 

[HeyMikey]

me too

I'm bonus banned too as of last week. I've been playing there for 4 years or more. Yes, I've made some withdrawals, but I'm in the negative at least a few thousand dollars. I don't always take bonuses. So, IMO. It's a great casino, but this really sucks.

 

[vinylweatherman]

Well, it sucks. Casinos are just widening the definitions of bonus abuse to ridiculous levels. Bonus abusers CASH OUT OFTEN, and they use unusual strategies to beat bonuses. What the OP appears to have been doing is PLAYING FOR ENTERTAINMENT, and not caring all that much about cashing out every time they can.
The bonuses are offered as part of the ENTERTAINMENT package, and provided the player is playing FOR ENTERTAINMENT (i.e, not using advanced strategies designed to beat the bonus mathematically, such as large bets followed by tiny ones upon winning), they should NEVER have their playing time shortened by being bonus banned. This player deposited $800 and withdrew $120, and although they always took a coupon, the casino STILL MADE A HANDSOME PROFIT of some $680, but this is not good enough for them, they want to make money FASTER, so bonus ban the player in the hope of doing so.

RTG casinos have ALWAYS marketed themselves with the concept of "there will always be a coupon for you on every deposit, you need never deposit without one".

The "tempting tuesday" is for Casinomeister members only, and should NOT be used by players who are NOT members of Casinomeister, now THIS would be "bonus abuse", similar to the practice of using "by invitation only" coupons that have been posted on bonus hunting forums.

Did the OP use "Tempting Tuesday" codes BEFORE becoming a Casinomeister member?

 

[roygen]

Well, it sucks. Casinos are just widening the definitions of bonus abuse to ridiculous levels. Bonus abusers CASH OUT OFTEN, and they use unusual strategies to beat bonuses. What the OP appears to have been doing is PLAYING FOR ENTERTAINMENT, and not caring all that much about cashing out every time they can.
The bonuses are offered as part of the ENTERTAINMENT package, and provided the player is playing FOR ENTERTAINMENT (i.e, not using advanced strategies designed to beat the bonus mathematically, such as large bets followed by tiny ones upon winning), they should NEVER have their playing time shortened by being bonus banned. This player deposited $800 and withdrew $120, and although they always took a coupon, the casino STILL MADE A HANDSOME PROFIT of some $680, but this is not good enough for them, they want to make money FASTER, so bonus ban the player in the hope of doing so.

RTG casinos have ALWAYS marketed themselves with the concept of "there will always be a coupon for you on every deposit, you need never deposit without one".

The "tempting tuesday" is for Casinomeister members only, and should NOT be used by players who are NOT members of Casinomeister, now THIS would be "bonus abuse", similar to the practice of using "by invitation only" coupons that have been posted on bonus hunting forums.

Did the OP use "Tempting Tuesday" codes BEFORE becoming a Casinomeister member?

No I did not use any casinomiester codes- Only the casino bonus.

 

[De Beuker]

Is Inetbet connected to Rivals central database?
That would explain everything!

 

[roygen]

Is Inetbet connected to Rivals central database?
That would explain everything!

Not really as I am not banned from rival either LOL - Seems from the feedback that they are being very unreasonable about this. Its an easy solution for me! - Use that convenient un-install button

 

[rockycatt]

i realy dont know what they could be thinking

::confused

 

[roygen]

Just one thing though- If you are banned from one RTG casino is it linked withe other RTG casinos-cos if that is the case I will be p****d.

 

[roygen]

Would really like to get a little bit more feedback on this if possible. I have an affiliate site and like to keep my Casino reviews as fair as possible. Any one agree with the Casino actions on this or can at least give a good reason for this bonus ban ? Thanks.

 

[chayton]

...we classify that as feline coupon abuse.

I don't ever use deposit bonuses with RTG, but I don't understand how taking a bonus and losing over and over could be termed bonus abuse.

Could it be an issue with comps?

 

[roygen]

I don't ever use deposit bonuses with RTG, but I don't understand how taking a bonus and losing over and over could be termed bonus abuse.

Could it be an issue with comps?

No issue with comps- Just plain old log on see what bonus available, deposit with a bonus and low roll.

 

[Nifty29]

Something is afoot at Inetbet the past few weeks - no doubt about it.

Here is the lowdown:

1. Multiple players bonus banned (Ive never heard of anyone being bonus banned at Inetbet before that)

2. Introduction of $1 max bet on ND bonuses (slipped into terms without any kind of alert etc)

3. Increase in WR on some 100% bonuses from 20DB to 25DB

4. Replacement of 100% slots bonus in newsletter with a 100% scratch card bonus (very popular Im sure)

Ive always been a big fan of Inetbet, with their only drawback being lack of multiple sources of contact for CS and some poorly-worded email responses at times......but I dont like the direction in which they are heading.

Mostly I dont use bonuses there, but the way in which a casino manages its promotions etc says a lot about them IMO and if they are going to keep introducing draconian bonus terms and bannings it would stop me depositing for sure.

As for a PAB I think its a waste of time, as casinos do have the right to decide to whom they offer promotions - and CM has often stated this and I agree - just like we as players have the right to judge a casino based on that same criteria. The casino is now getting negative PR as a result which is never a good thing....which is why CM is such a great place...we can share our experiences and help others to make informed choices.

 

[slotheadlizard]

Slot Bonus

Something is afoot at Inetbet the past few weeks - no doubt about it.

Here is the lowdown:

1. Multiple players bonus banned (Ive never heard of anyone being bonus banned at Inetbet before that)

2. Introduction of $1 max bet on ND bonuses (slipped into terms without any kind of alert etc)

3. Increase in WR on some 100% bonuses from 20DB to 25DB

4. Replacement of 100% slots bonus in newsletter with a 100% scratch card bonus (very popular Im sure)

Ive always been a big fan of Inetbet, with their only drawback being lack of multiple sources of contact for CS and some poorly-worded email responses at times......but I dont like the direction in which they are heading.

Mostly I dont use bonuses there, but the way in which a casino manages its promotions etc says a lot about them IMO and if they are going to keep introducing draconian bonus terms and bannings it would stop me depositing for sure.

As for a PAB I think its a waste of time, as casinos do have the right to decide to whom they offer promotions - and CM has often stated this and I agree - just like we as players have the right to judge a casino based on that same criteria. The casino is now getting negative PR as a result which is never a good thing....which is why CM is such a great place...we can share our experiences and help others to make informed choices.

*Just a quick correction. You probably wouldn't be aware of this since you don't often use them. The %100 scratch bonus has been in the newsletter for quite a long time. You still get the slots bonus each month in the current player section. Someone can correct me if this isn't true.

 

[dcpam39]

you are correct, you click on the link that shows screenshots of the randoms, etc. and you will see the 100% slots bonus coupon.
Pam

 

[4 of a kind]

When is every one going to realize that these online casinos are all entering dire straits?

When the best confirmed online casinos for the last several years are resulting to tactics as reveled in this thread, what else does one need for confirmation of tough financial times?

We all know what use to buy us an hour of entertainment now buys only half an hour. Deposits of all sizes have reduced over the past two years, and the RTP's are no doubt at their lowest trying to compensate.

There are endless threads bitching about the latest bonuses as of late from all of the casinos, and the ridicules changes they are imposing with them.

These casinos have everything figured out with perfect diagnostic software in place telling them what needs to be done to survive.

I think it's even going to get worse then it already is, especially for players that try to buy extra action with small deposits and bonuses.

Like I said in previous threads, if you don't have the bankroll to carry you long enough for the decent hit that does keep you in action at a reasonable cost, then you better bail out till things improve.

 

[lost2much]

Besides upping the WRs, don't they also cap the amount you can withdraw from the manager bonuses? Something like 10X amount of bonus or something?? Forget the poor RTP, and forget the bonuses at Inet as well. I know it seems so nice once a month to get a "free" $100 or whatever, but when you look at the minefield placed in front of you to ever realize even that $100, it sort of takes the excitement out of it. Also, if the casino doesn't want to take a chance of someone burning them on the freebies, DON"T offer them! Ridiculous rules like max. bet $1 only insure that the player will almost never get any "real" money from it. As we are told so many times when we complain about RTP, "Well, it is gambling", keep in mind Inet, that works both ways. I never take bonuses at Inet because of all this voodoo T&Cs.

I am so upset to hear this growing chorus of BOOs about Inet and also one of my other past favorites 3D. If these well respected sites are getting a negative rep., there may be no hope at all!! Sorry this was so long all.

 

[roygen]

Something is afoot at Inetbet the past few weeks - no doubt about it.

Here is the lowdown:

1. Multiple players bonus banned (Ive never heard of anyone being bonus banned at Inetbet before that)

2. Introduction of $1 max bet on ND bonuses (slipped into terms without any kind of alert etc)

3. Increase in WR on some 100% bonuses from 20DB to 25DB

4. Replacement of 100% slots bonus in newsletter with a 100% scratch card bonus (very popular Im sure)

Ive always been a big fan of Inetbet, with their only drawback being lack of multiple sources of contact for CS and some poorly-worded email responses at times......but I dont like the direction in which they are heading.

Mostly I dont use bonuses there, but the way in which a casino manages its promotions etc says a lot about them IMO and if they are going to keep introducing draconian bonus terms and bannings it would stop me depositing for sure.

As for a PAB I think its a waste of time, as casinos do have the right to decide to whom they offer promotions - and CM has often stated this and I agree - just like we as players have the right to judge a casino based on that same criteria. The casino is now getting negative PR as a result which is never a good thing....which is why CM is such a great place...we can share our experiences and help others to make informed choices.

Quite right- Not good PR. We as players do have a choice Good PR goes a long way.
But one thing I am not happy about is being blatently accused of being a bonus abuser.(Deformation of character)LOL. When in there eyes my only crime was to take a Deposit Bonus Offer on every deposit. If you check out the website and software they have Deposit bonuses all over the place. Whats the point of offering them if they do not want you to claim them.

I wonder if they would have let me deposit and taken another bonus if I had not withdrawn any funds previously !!!- ummmmmmm I wonder

 

[chuchu59]

You can see a general change of attitude from Inetbet (for the worse I am afraid). Several years ago Emily would jump in and attend to all problems with a compromising attitude. The wind changed when she was replaced by Inetbet Promos who laid blame on the players most of the time. However, at least he would jump in on threads related to Inetbet. Now, as can be realised with the thread regarding the $1 max bet for free chips and this thread, they dont care a damn although there seems to be much concern from the players.

Back on track, I can think of 2 reasons for this bonus-banning. First, they are one of a small handful of RTGs still offering cashable bonuses with realistic WRs and it could be hurting their profit margins. So they are upping the WRs, imposing more restrictions on free chips and bonus-banning some players whom they believe will gain an edge over them with loads of match bonuses.

Second, they are looking at the market very carefully and believe there are many RTGs who will either fail or be gobbled up by the big brothers. They will not need to fear market share being seriously eroded and like Slotocash (Rival) who faces the same situation they can live with losing a few players but profiting handsomely from the remaining core of die-hard players. Gambling is an addiction. Unless you quit a software completely, how many choices do you really have. These 2 casinos do pay and pretty quick at that. No matter what they do, players will only desert them temporarily and flock back when there is nowhere left to play.

 

[vinylweatherman]

At least all the new reputable RTG operators have widened the choice. It used to be iNetBet and Club World holding a duopoly of the best in RTG. Some of the new ones have overtaken them in terms of the promotions offered, and the ONLY thing that sets iNetbet apart is that the bonuses are cashable, not phantom as is normally the case with RTG casinos.

In this climate, casinos have to accept that there will be more players making small deposits, and only with the best bonuses. Provided they are not playing any "abusive" strategy, and are just wanting to play for longer, I don't see how this alone can be called "bonus abuse".

There is NOTHING that tells players that they have to deposit between bonuses, so how are they to know they are breaching a hidden rule about taking too many bonuses.

Perhaps try one of the other accredited RTG casinos. Since you are not playing "abusively", they should be happy to have your custom, and with phantom bonuses you will be offered even MORE playing time, because they tend to be larger due to their phantom nature.

RTG do not have a central database like the Rival one, information is only shared between sister casinos. If iNetBet had a sister casino, someone bonus banned at iNetBet might find they also get the same treatment at any sister casino.

 

[AussieDave]

At least all the new reputable RTG operators have widened the choice. It used to be iNetBet and Club World holding a duopoly of the best in RTG.

Reading that would lead me to think that highly regarded new RTG casinos that have graced us of late, are having a negative affect on the likes of iNetbet.

Although their email service is quick, players IMHO are going to go with a casino that offer live chat and phone support these days. It is 2010 after all. Add in great bonuses and fast pay-outs (which iNetbet seem to have dropped the ball on that too) and old players will try the new breed of RTG's as too will the new players.

I recall many years ago being on CM's case about not giving iNetbet a chance because they were an RTG casino. Finally he gave them that chance and they proved they were an upright casino.

Back then and up until maybe 18 months or so ago Emily was always here answering posts. But these days the only thing I seem to read from iNetbet are their promo posts.

Come on iNetbet pull your socks up and get with the program.


Cheers



Dave

 

[gambler777]

Something is afoot at Inetbet the past few weeks - no doubt about it.

Here is the lowdown:

1. Multiple players bonus banned (Ive never heard of anyone being bonus banned at Inetbet before that)

2. Introduction of $1 max bet on ND bonuses (slipped into terms without any kind of alert etc)

3. Increase in WR on some 100% bonuses from 20DB to 25DB

4. Replacement of 100% slots bonus in newsletter with a 100% scratch card bonus (very popular Im sure)

Ive always been a big fan of Inetbet, with their only drawback being lack of multiple sources of contact for CS and some poorly-worded email responses at times......but I dont like the direction in which they are heading.

Mostly I dont use bonuses there, but the way in which a casino manages its promotions etc says a lot about them IMO and if they are going to keep introducing draconian bonus terms and bannings it would stop me depositing for sure.

As for a PAB I think its a waste of time, as casinos do have the right to decide to whom they offer promotions - and CM has often stated this and I agree - just like we as players have the right to judge a casino based on that same criteria. The casino is now getting negative PR as a result which is never a good thing....which is why CM is such a great place...we can share our experiences and help others to make informed choices.

Wow You are really telling me a lot I didn't know. Inetbet has always been my favorite casino. Because of their fast payouts (though I never have many) and because of Emily. Now I know why she has not answered any of my emails, however I do not understand why her name still comes on the manager's bonus. I definitely did not know about the max bet of 1.00 on managers bonus and I should have since I get one each month that should have been posted with the email when it changed. I have actually met wr and cashed out on a managers bonus before. However as for the bonus abuse I do not understand. I deposit with bonuses and without, however they have a standing 20% bonus for slots that you states you can claim as often as you want. Though I am not sure how you got more in bonuses than deposits because they seldom have 100% bonus and I don't think I have ever seen anything over that, or not often. Hope they don't ruin Inetbet because it is about the only place I play anymore. Where are you all recommending. and don't tell me clubworld. Don't play there anymore.

 

[chuchu59]

It is possible to get more $ in bonuses than deposits due to 2 reasons: ND bonuses and depositing big in the 3rd tier of the Weekly Challenge (something like that) where there is a huge 150% match bonus after completing the first 2 tiers.

 

[Lucky Loser]

This is just appalling conduct in my opinion. They offer bonuses and if you take them they call you a bonus abuser what the [expletive].

The problem is this is the internet and no one is going to sue them and they know it. If this was any other non internet company it would be deemed unconscionable conduct and in breach of multiple trade practice laws. I should know because this is my field of my expertise.

Conduct like this just gives internet casinos a really bad name. I can only read into it that they are struggling and have very slim margins. So no room for winners.

I saw Chance Room is going to shut down because it is not commercially viable so I assume competiion in the internet casinoo space is very tough at the moment.

 

[zbrent]

This s strange indeed. I Have played there for many years. I always took mostly bonuses. I look forward to tempting tuesday and all the other kind of bonuses they have. I even get managers bonus put right into my account. For my loyalty. Strage indeed.

 

[iNetBet Promos]

Hi Everyone,

It seems that there are a few points that need to be cleared up here.

Yes the accounts team do sometimes exclude players from redeeming further coupons. This is never done during play and players are always notified that this is the case. These exclusions are not permanent and the exclusion can be, and very often is, lifted.
The most common reason an account might be excluded is that a player never deposits and plays without a bonus. They only partake in bonus advantage play.
This is not an action that we take lightly, however continual misuse of the bonus program seriously affects our ability to reward our regular players.
As I say this is not permanent and should we see some non bonus play then the exclusion may be lifted on request.

roygen - you should have received a mail as such if not please let me know via PM.

Chuchu59 - thanks for pointing out the difference in our bonuses. As many of you may or may not be aware our bonuses differ from many casinos in that they are fully cashable. We do not use sticky bonuses etc

slotheadlizard - there are no restrictions on the amount that can be wagered on a manager bonus. The only bonus/coupon we have that may have a restriction are the free no deposit coupons. The $1 limit was placed on these so that players did not simply claim them and bet the full amount on one hand or a single spin. That is not the idea of these coupons hence the limit was introduced.

heymike - please pm me your username and I can look into your account status.

vinylweatherman - I have to disagree with your comment. Not all RTG casinos marketed themselves as you state: "there will always be a coupon for you on every deposit, you need never deposit without one". Each and every RTG casino can choose how they want to operate. We have never marketed ourselves on that basis.

nifty29 - I am not sure where you have seen the wagering increase from 20 to 25x on all bonuses. That is not the case as far as I am aware. As slotheadlizard states the scratch card bonus has been in place for some time. No change there either.


I hope this clears up a few of the misconceptions that may be out there.

Best Regards
iNetBet Promos

 

[chuchu59]

I think the majority of us here are not against Inetbet weeding out the true bonus abusers which give many of us players a bad name. However, if what Roygen says is true, then you have confused bonus advantage play with pure bonus play where the latter means players enjoy using the bonuses to lengthen their play time. He only cashed out $120 against $300 of deposits. Either he a lousy bonus abuser or your slots are so damn tight that no one can win at despite getting tons of bonuses.

Your cashable bonuses are one of the reasons many players patronise you. Hopefully, this is a one-off case otherwise you might see a large exodus of players.

 

[Nifty29]

Thanks Inet for responding to this thread.....although I dont agree that all of the points made by myself and others are 'misconceptions'.

nifty29 - I am not sure where you have seen the wagering increase from 20 to 25x on all bonuses. That is not the case as far as I am aware. As slotheadlizard states the scratch card bonus has been in place for some time. No change there either

I said it had increased on some bonuses - not all bonuses. One example is the new games 100% match recently, and the reason I stated this is that I dont remember any WR being over 20DB in the past so was wondering if this is an indication for the future. No misconception here - there has been a change.

The $1 limit was placed on these so that players did not simply claim them and bet the full amount on one hand or a single spin.

Well you cant bet it on one hand - only one spin...these are slots only bonuses. Surely you would have a lot more people busting out betting $5 on one spin than actually hitting big and cashing out - which is only $50 anyway? What about if a regular player usually bets 1.50 or 2.00 a spin? Do you really think they are trying to abuse the bonus? No - they are playing as they usually do, and penalising them doesnt make sense. Again, no misconception here - there has been a change.

Im also interested to know why just about every RTG has max cashouts on ND bonuses (and even match bonuses) when Microgaming casinos seem to be able to cope very well without it?

I just really dont want to see Inetbet start to go down the same ol' road as so many other outfits.

 

[roygen]

Hi Everyone,

It seems that there are a few points that need to be cleared up here.

Yes the accounts team do sometimes exclude players from redeeming further coupons. This is never done during play and players are always notified that this is the case. These exclusions are not permanent and the exclusion can be, and very often is, lifted.
The most common reason an account might be excluded is that a player never deposits and plays without a bonus. They only partake in bonus advantage play.
This is not an action that we take lightly, however continual misuse of the bonus program seriously affects our ability to reward our regular players.
As I say this is not permanent and should we see some non bonus play then the exclusion may be lifted on request.

roygen - you should have received a mail as such if not please let me know via PM.

Chuchu59 - thanks for pointing out the difference in our bonuses. As many of you may or may not be aware our bonuses differ from many casinos in that they are fully cashable. We do not use sticky bonuses etc

slotheadlizard - there are no restrictions on the amount that can be wagered on a manager bonus. The only bonus/coupon we have that may have a restriction are the free no deposit coupons. The $1 limit was placed on these so that players did not simply claim them and bet the full amount on one hand or a single spin. That is not the idea of these coupons hence the limit was introduced.

heymike - please pm me your username and I can look into your account status.

vinylweatherman - I have to disagree with your comment. Not all RTG casinos marketed themselves as you state: "there will always be a coupon for you on every deposit, you need never deposit without one". Each and every RTG casino can choose how they want to operate. We have never marketed ourselves on that basis.

nifty29 - I am not sure where you have seen the wagering increase from 20 to 25x on all bonuses. That is not the case as far as I am aware. As slotheadlizard states the scratch card bonus has been in place for some time. No change there either.


I hope this clears up a few of the misconceptions that may be out there.

Best Regards
iNetBet Promos

OK- quick reply have only just logged on and have to dash to a meeting will respond fully later. And to answer your question, I have not received any emails. Still do not understand you accusing me of being a bonus abuser. All;i have done is taken a deposit bonus on every deposit, wagered low and only ever cashed out once. If it is a requirement to play without accepting one of your widely advertised bonuses then I think this should be clearly stated. I have always played with a bonus at every Casino and with every deposit- In my mind i was not doing anything wrong,and to be accused of being a bonus abuser clearly hit a nerve.Thanks for replying to this thread . Will check in when I get back and check my emails.

 

[maphesto]

@iNetBet Promos

I fully understand that you want to exclude advantage players from your promos. The behaviour of advantage play have raisened bonus WR at most casinos the last years.

I still think its wrong to exclude people from offers when they have followed all rules.

To exclude roygen from your bonus offers are just plain stupid, I mean (sorry roygen ), hes definately a customer that many casinos want. He takes bonuses and is a lowroller. If he wins, he still has to complete WR and ooops! the win is gone.

Think of a shoe store. Its a sale and a lot of customers show up.

Al BundyD ) stops a customer and says:

You are not allowed to shop here during the sale! You are just shopping here during sales, I havent seen you here buying at regular price!

You are welcome back on monday when the sale is over. (then he adds something about chicken legs..)

@roygen

I have also lost more than I deposit at iNetBet.
But I received 100$ from a free chip 2 hours ago(thanks iNetBet)

@nifty

About max cashouts on free chips: I have to say that the system Rival and RTG has isnt comparable to MG.

Rival and RTG can use this for a lot of promotions, and they do!

When they have this system, they offer more free chips than MG do. I beleive thats why you have to have max cashouts on free chips.

BUT! look at all those 60 min free play welcome bonuses many MG casinos have, those are worse than ANY free chip with max cashout.

Receive all your winnings it says. But when you have used your 60 minutes it says -you can only use 200$ and you have to deposit 25 to have them. The 200$ are in the bonus account and then you have to wager deposit+bonus 30 times.

EDIT: I will continue to deposit at iNetBet to win my money back. I want some of those random jackpots. I was mad the other week when Honey to the bee was hit! I logged in and it said 1000.18.. I was maybe minutes from that one..

I think it was 8500 before. But you have one on over 11 000 now!

 

[roygen]

Just to clarify;I think I have actualy deposited more and lost more at inetbet as they are saying that this information is from this year, I started to deposit with them around November time. I am at work right now so i cannot log in to clarify the exact amount,all in all the Casino is in profit from my deposits regardless of any amount I have taken in bonuses.( My first and only withdrwal was for $120). Still would like to know if they would of allowed me to take a bonus if I had not made that withdrawal ???

Ok maybe I am going on to much about this- I am going to call it a day with this one, I will just forget about it and have to live with the fact that I am branded as BONUS ADVANTAGE PLAYER- Just bear in mind guys/gals that the rule is you have to play without a bonus sometimes or you will get bonus banned(or maybe its just me they dont like LOL). Just to keep you in the loop. Draw your own conclusions. Here are the emails from this morning Read from bottom up:


Dear Roy,
I am afraid a reversed withdrawal is not considered the same as a deposit no.

As we say we have only put your accoutn in a temporary bonus exclusion class.
Should we see deposits and play made without bonuses then this can be reversed. Up until now that has not been the case on your account.

Best Regards
iNetBet Support



--------------------------------------------------------------------------------
From: Me
Sent: 05 March 2010 15:34
To: [email protected]
Subject: RE: You iNetBet Account


Would you agree that if I had let you process my withdrawal of $200 and then re deposited without a deposit this would be the same as me reversing my withdrawal and playing with the same $200 without a bonus ?

I am so sorry I am going on at this - but you do not class me as a regular depositer and you have now upgraded my class to Bonus Advantage Player . All this has hit a nerve as I have been playing online for a while now and have never ever came across anything like this before. as well as all the problems with trying to get my documents verified- I was accused then of logging in to my account from Canada and that my phone numbers could not be verified (Still do not understand that one !!!!)-LOL (I have never been to Canada)and was then forced to supply extra documentation - bank statement..

All I am is a simple player who likes to play slots now and again, I am a low roller and always take a bonus for extended play time. I lose 99% of the time LOL. But you guys are making me feel like I am some sort of Casino Scammer.and somes ort of criminal. All this has just been a crazy experience for me..
Thanks

--- On Fri, 3/5/10, Support <[email protected]> wrote:


From: Support <[email protected]>
Subject: RE: You iNetBet Account
To: "Me
Date: Friday, March 5, 2010, 11:05 AM


Hi Roy
Thanks for the mail.

I am afraid your statement that you have deposited without a bonus in not correct. (I did not say that):
You have only deposited with a bonus of one form or another
This year you ahve deposited $300 and received $482.50 in bonuses

As per our email we expect players to make some bonus free deposits. There is no set in stone rule but we would expect some deposits of this type.
In your case that was not the case hence the reason we put in this temporary exclusion.
This will allow you to made non deposit bonsues and if we see this then the exclusion can be lifted on request.

As stated in our mail below the use of the term bonus abuser was not warranted and we have told the CRS team as such

All the best
iNetBet Accounts




--------------------------------------------------------------------------------
From:Me
Sent: 05 March 2010 14:57
To: [email protected]
Subject: Re: You iNetBet Account


If you check my records Lynn you will see that I have played without a bonus, I did a reverse withdrawal of $200 and played the whole lot without any bonus involved. Please explain to me why you do not state anywhere that you are required to play with out a bonus at any point of time. If it was clearly stated somewhere that you are required to play without a bonus after using say two or three bonus coupons then save any unbeknown player like myself the insult of suddenly being banned without any reason given.

What are your requirements to be classed as a regular depositer as it is obvious I am also in the catergory as NOT being a regular depositer- Too many hidden requirements if you ask me! I look forward to your response. Thanks

Regards
Roy

this would--- On Fri, 3/5/10, Support <[email protected]> wrote:


From: Support <[email protected]>
Subject: You iNetBet Account
To: Me
Date: Friday, March 5, 2010, 9:58 AM


Hi Roy,
We have been asked to email you by the rep on casinomeister.
I am sorry you were not aware that we had decided to preclude you from bonuses for the time being.
You should have been informed via email when this was put in place.

I must also apologise if the words "bonus abuser" were used by a member of the support team. This is not a term we like and we advise them not to use this term. You are not a bonus abuser you simply use bonus advantage play. Apologies if this term upset you.

Here is a copy of the email sent:

Dear Roy,
It is with regret that I have to inform you that our accounts department have placed your account into the Bonus exclusion category.
You have recently continually availed of bonuses that we offer to reward our regular players, but you do not play unless it is bonus advantage play.
I must therefore confirm that unless we see a change in your pattern of play i.e. bonus free playing, we will be denying any future bonuses that you try to redeem.
This is not an action that we take lightly, however continual misuse of the bonus program seriously affects our ability to reward our regular players.
This is not permanent, should we see some sustained non bonus play then this restriction can be lifted.
Kind regards
CSR Lynn
Accounts Dept.
iNetBet Casino

 

[maphesto]

It doesnt look better for iNetBet.

I cant see the difference between a reversal and a new deposit in this case.

Its even less work for the casino.

Every reversal has to be a dream for the casino? Less work and another player who loses his win.

 

[roygen]

It doesnt look better for iNetBet.

I cant see the difference between a reversal and a new deposit in this case.

Its even less work for the casino.

Every reversal has to be a dream for the casino? Less work and another player who loses his win.

This has turned out to be a joke for me and really cannot understand where they are coming from, Percentage wise they are hugely in profit from me and they still want upgrade my status from BONUS ABUSER to BONUS ADVANTAGE PLAYER.(Thanks for the promotion) My mind boggles LOL. But no worries on my part there are still plenty of Casinos I can play where I can lose my money LOL, and will also allow me to extend my fun playing time with a bonus on every deposit.

inetbets loss in my eyes as i think that most of there profits probably come from low rollers like myself.

 

[roygen]

Is it improper of me to post Email transcripts

Just want to know If i have infringed on any rules or privacy laws by posting email transcripts- If so I will edit them -Thanks

 

[chuchu59]

Inetbet,

Can you kindly clarify why you classify a player who wants to play some more and reverses a withdrawal of $200 as a bonus abuser/advantage player. Surely those in this category will never do that.

I think they goofed up but as usual they are unwilling to admit it. They should welcome such players with open arms.

 

[LHofsdal]

If the casino's want you to make a deposit without a bonus why don't they state that somewhere. I mean c'mon, you go to the promotions page and there is always some type of promotion they are offering to you. I too would chose the promotion to give me the most money and more play time. They are offering it to you wanting you to accept it, so when you do accept it they give you the BS that your using it to your advantage. What freakin' advantage do you have by taking it? You still have to make the wagering requirements before you can cash out, so your still sitting behind the 8 ball if you ask me. Because you still have to wager X amount of times both the deposit and bonus. In the rare instances where you hit something decent that you would be able to cover the wagering requirements and still have enough to cash out, your still playing alot of your winnings back to cover those wagering requirements.

With all that has been going on with Mastercard you would think these casinos would be going out of their way to keep players, but I guess that is not the case, because this casino is treating you unfairly IMOP, and I wouldn't just accept it, because it should be in the T&C that you can only take a bonus X amount of times in a row then have to make a deposit without one or you will be considered bunus banned or whatever terminology the casino wants to use. Or atleast send some type of communication to a player letting them know they need to make a deposit with out a bonus because they are "using to many bonuses". Which to me is just outright rediculous, because if they don't want you to use a bonus don't offer the players the damn bonus.

LH

 

[roygen]

Just want to end this topic with a few words.

Thy shalt treat customers with respect
Thy shalt never accuse of wrong doing without due cause
Thy shall grit teeth and admit guilt when needed
Thy shalt always remember I am not the only fish in the sea
Thy shalt always remember that good PR is the key
Thy shalt not offer bonuses if I dont want you to use them
Thy shalt always answer my PMs
Thy shalt blah blah blah

AMEN

 

[chayton]

It doesnt look better for iNetBet.

I cant see the difference between a reversal and a new deposit in this case.

Its even less work for the casino.

Every reversal has to be a dream for the casino? Less work and another player who loses his win.

Reversed withdrawals aren't eligible for deposit bonuses, that's the big difference. The OP said he played without a bonus and iNetBet responded that it was a reversed withdrawal that wasn't eligible for a bonus anyhow.

I believe though that most RTGs won't allow you to make a new deposit while you have a pending withdrawal....? It's been so long since I withdrew at RTG I forget how it works!

 

[nisosbar]

Not smart on Inet's part.

I suppose there was a time when many online players had no convenient access to a real casino (i.e., bricks and mortar/B&M), and online casinos (OC) could be parsimonious like this, but that is no longer the case - many Americans have access to a large number of B&M casinos, whether that's riverboat, sovereign nation casinos, or even traditional casinos. Further, there are many other OC's who would be happy to offer deposit bonuses and free chips with abandon if it meant they could increase market share. Or even if not, the fact that the built-in house advantage is not good enough anymore perhaps says something about the OC's.

I hope they reconsider.

 

[paul02085]

When is every one going to realize that these online casinos are all entering dire straits?

When the best confirmed online casinos for the last several years are resulting to tactics as reveled in this thread, what else does one need for confirmation of tough financial times?

We all know what use to buy us an hour of entertainment now buys only half an hour. Deposits of all sizes have reduced over the past two years, and the RTP's are no doubt at their lowest trying to compensate.

There are endless threads bitching about the latest bonuses as of late from all of the casinos, and the ridicules changes they are imposing with them.

These casinos have everything figured out with perfect diagnostic software in place telling them what needs to be done to survive.

I think it's even going to get worse then it already is, especially for players that try to buy extra action with small deposits and bonuses.

Like I said in previous threads, if you don't have the bankroll to carry you long enough for the decent hit that does keep you in action at a reasonable cost, then you better bail out till things improve.

I am sure they are hurting as are all casinos. Vegas is off like 30% and laying off tons of workers and giving rooms away cheap trying to draw people (who have no money).

I think many of the online casinos that depend heavily on the US are going to go under over the next year or two as we continue to suffer the effect of
the recession/depression we are in.

These changes in bonus terms and banning of players are much like the B&M casinos who have tightened their slots and changed blackjack to 6/5.

When businesses are feeling the pinch they put the pinch on us. Its like the old saying s.it flows downhill.

 

[rockycatt]

the last adminastration just wasent up for the chalange saloon bafoons
I M H O :notworthy

 

[vinylweatherman]

Hi Everyone,

It seems that there are a few points that need to be cleared up here.

Yes the accounts team do sometimes exclude players from redeeming further coupons. This is never done during play and players are always notified that this is the case. These exclusions are not permanent and the exclusion can be, and very often is, lifted.
The most common reason an account might be excluded is that a player never deposits and plays without a bonus. They only partake in bonus advantage play.
This is not an action that we take lightly, however continual misuse of the bonus program seriously affects our ability to reward our regular players.
As I say this is not permanent and should we see some non bonus play then the exclusion may be lifted on request.

roygen - you should have received a mail as such if not please let me know via PM.

Chuchu59 - thanks for pointing out the difference in our bonuses. As many of you may or may not be aware our bonuses differ from many casinos in that they are fully cashable. We do not use sticky bonuses etc

slotheadlizard - there are no restrictions on the amount that can be wagered on a manager bonus. The only bonus/coupon we have that may have a restriction are the free no deposit coupons. The $1 limit was placed on these so that players did not simply claim them and bet the full amount on one hand or a single spin. That is not the idea of these coupons hence the limit was introduced.

heymike - please pm me your username and I can look into your account status.

vinylweatherman - I have to disagree with your comment. Not all RTG casinos marketed themselves as you state: "there will always be a coupon for you on every deposit, you need never deposit without one". Each and every RTG casino can choose how they want to operate. We have never marketed ourselves on that basis.
nifty29 - I am not sure where you have seen the wagering increase from 20 to 25x on all bonuses. That is not the case as far as I am aware. As slotheadlizard states the scratch card bonus has been in place for some time. No change there either.


I hope this clears up a few of the misconceptions that may be out there.

Best Regards
iNetBet Promos

If players are expected to sometimes play without a bonus, where is that stated in the general terms. It seems the FIRST the OP heard about it was when they got bonus banned.

IF you have made a consistent PROFIT from the OP's low rolling play, what does it matter whether bonuses have been used, and in what quantity, YOU ARE MAKING A PROFIT STILL.

"bonus abuse" and "advantage play" mean the same thing, it is a player who uses certain betting strategies whose purpose is to gain a mathematical +EV situation over a string of bonuses. The OP simply seems to be using bonuses to extend playing time as much as possible. If it is THIS that you are objecting to, it is nothing short of greed - you do NOT want players to spend too long at the casino without spending a certain amount of money. This is further indicated by the way you prematurely shut down free chips that have gone over the 10x max cashout limit. Your players are NOT allowed to play on past WR for entertainment, they are "shut down" on the DOT, and the poor way the software handles this causes players to dip UNDER the max cashout.

It seems you are no longer allowing players to maximise the length of time their entertainment lasts, either by taking all the bonuses offered, or playing on for entertainment with a free chip over the max cashout (which they KNOW they cannot withdraw, but expect to be able to use to prolong their entertainment).

More shockingly, the OP's error seems to be a tendency to reverse withdrawals, rather than allow them to process, and deposit the money back in again. For this, he has been PUNISHED by being accused of not playing without a bonus. Other casinos REWARD players who reverse withdrawals, and an "advantage player" would NEVER do this having beaten a bonus, because they would KNOW that by allowing the withdrawal to process, they could put the SAME money back in for ANOTHER bonus, whereas they would NOT be able to do this with a reversal.

This is sending the WRONG message, you are TELLING players that playing at the casino is all about meeting the WR, and then making a withdrawal. Then, NOT reversing it, but waiting for it to process. This is NOT "loyalty", it is encouraging players to "play the system".

Marketing is what a player sees, so IF they see a bonus offer EVERY time they log in, then YES, you ARE marketing as if "players never need deposit without a bonus", so it is hardly surprising that it happens.

The OP's case hardly seems exceptional, if anything it is a LOOSER style of play than myself (I don't reverse withdrawals) when I was playing at iNetBet. I would often take Tempting Tuesday, and all the slots bonuses in the newsletter. I rarely deposited without an offer, because there were plenty available. When I did, it was because I had used them all, and had a bit left over in my Neteller that would just scrape together to $100 or $50, but not enough for 100 (I play in pounds when I can - my currency).

 

[jenn1381]

I might as well be bonus banned.. each and everytime I play with a bonus, whether it's a deposit bonus or a freebie, my wagering requirements stick around after my balance hits zero. Usually, a quick email to support works and they'll reset it, but the last time it took 5 emails. I was being told I had not "zero'ed out, and still had a game in progress somewhere". Laughable, seriously. I've been playing for as long as casino's have been online, I think I know that my balance hits zero, the reels stop spinning, therefore I've zero'ed out. Eventually, I had to tell them to either reset it, or let me know they weren't going to, so I could uninstall. Of course, they quickly sent me an email stating it was reset.

I played a freebie for one of the new games the next week, and lo and behold, my balance is zero, but I still have a playthrough of $93 some odd dollars. I gave up and uninstalled. I will play at other reputable RTG's where I don't have to be bothered contacting support everytime I play thanks.

 

[chuchu59]

I might as well be bonus banned.. each and everytime I play with a bonus, whether it's a deposit bonus or a freebie, my wagering requirements stick around after my balance hits zero. Usually, a quick email to support works and they'll reset it, but the last time it took 5 emails. I was being told I had not "zero'ed out, and still had a game in progress somewhere". Laughable, seriously. I've been playing for as long as casino's have been online, I think I know that my balance hits zero, the reels stop spinning, therefore I've zero'ed out. Eventually, I had to tell them to either reset it, or let me know they weren't going to, so I could uninstall. Of course, they quickly sent me an email stating it was reset.

I played a freebie for one of the new games the next week, and lo and behold, my balance is zero, but I still have a playthrough of $93 some odd dollars. I gave up and uninstalled. I will play at other reputable RTG's where I don't have to be bothered contacting support everytime I play thanks.

This is strange as I dont have a similar problem at Inet whereas the same problem persists at Grande Vegas. There must be a bug somewhere and it may not necessarily be confined to a certain casino. Somehow when playing with a bonus previously the bug was activated.

 

[alabama5150]

What is the issue, I am kind of confused

So What is the real issue too many bonus on deposits? meaning a set amount exists Like 10 deposits with bonus each time has now flagged the system into blocking bonuses until X number of non bonus deposits have been made?

Or is it the constant deposit bonuses have reached a dollar amount that is a set amount and which then flags the system, or is it the percentage of the bonuses is too high because the deposits are not equal to or higher than bonuses? Was it a withdraw that flagged it?

What I do not understand is how it could possibly be the acceptance of offers. Since it appears its a personal account status it is apparently not posted in terms and it has never actually been defined in a specific term. I certainly hope the act of making a withdraw?

But when I get a newsletter that says here are this months offers...and scrolling banners that say look at this week's tempting tuesday bonus, and weekly challenge, then its ridiculous to limit someone for accepting whats is offered, if its not open to all then that is not really fair either, and all of the "we acre and reward our players with promos and specials all the all month long...." Because its certainly not obvious to me, and it would hurt my feelings to have a casino I am loyal to say that to me. If bonus abusers get bonus banned, and non depositing bonus users get bonus banned, and now depositing bonus users get bonus banned.. then why dont they simply quit giving them. I do not abuse bonuses but have used them, and again I would definitely feel like I was being punished like the other types who get the exact same thing who are either an abuser or a non depositor.

Oh and then there are the new games, here is a freebie to try the newest coolest game, and then a match deposit bonus.. This is not exactly a very well thought rule or condition because the way I see it a lot of players are quite upset .

I sort of got confused what kind of rule we are talking about, and has it been clarified its a measure that is a disciplinary action, is it a case of abuse of some kind? Is it a known measure for every one , or is it an arbitrary thing that is different in every case?

oh yeah.. one last thing..
Anyone have software or game issues lately? ... I am wondering if there is anyone who have any issues with random jackpots, like it not moving at all and then going down instead of up? I thought maybe its some sort of update on my end thing, but then I realized that the going down part, this is, would be impossible in an update issue. ..Just wondering. I have screenies and alerted the casino. I hope if there is an issue its not going to reset the RJ .. thats my money in there!!!!! Haha... but actually if does bring up a good point what does happen to the RJ and what if its been a long term error..Augh!! There goes my paranoia ..Sorry !